Thompson Kapotwe Email & Phone Number

Zambia

Zambia

•Implemented technical support along with preventive and curative maintenance of cargo scanner systems.•Handled first-level scanner repairs during breakdowns, ensuring prompt restoration of services.•Conducted routine diagnostics and radiation safety testing, ensuring compliance with safety standards.•Validated and managed inventory of spare parts, ensuring timely availability for repairs and maintenance.•Performed monthly, quarterly, semi-annual, and annual preventive maintenance, generating detailed reports.•Managed image interpretation, analysis, backups, and data management processes to maintain data integrity.•Ensured seamless integration between cargo scanner systems and other internal platforms.•Recommended and implemented system upgrades and the adoption of new technologies.

Lusaka, Lusaka Province, Zambia

Chipata, Eastern Province, Zambia

Duties:•Developed customized technology strategies aligned with client objectives, utilizing expertise in software engineering, design, and emerging technologies.•Cultivated strong client relationships by providing expert guidance and recommendations to address their unique challenges effectively.•Stayed updated with technology trends and provided insights into emerging technologies and their practical applications.•Enhanced technical support capabilities, minimizing downtime, and maximizing user satisfaction.

Lusaka, Zambia

•Led data verification services for RAN (Radio Access Network) in integration, utilizing specialized software tools to ensure reliable commissioning under Ericsson Wallet Platform solution.•Managed end-to-end processes, from installation and configuration to acceptance tests, for diverse mobile network technologies and Transmission.•Supported network expansion by configuring Digital and Radio Units, SDH, IP/Ethernet, and more, while providing remote and on-site integration services.•Offered expertise in RF, Microwave, OTN, and transmission tasks to enhance overall network performance.

Lusaka

•Perform comprehensive maintenance, including preventive and curative tasks, on equipment such as 2G base stations, power supply systems, radio transmission, and VSAT backhaul.•Collaborate with other field network teams to provide support and contribute to network reliability and functionality.

Lusaka, Lusaka Province, Zambia

·Led field technicians in installation, operation and maintenance of PBX, VoIP, and Managed Services.·Programming of PBX, VoIP, Automated Attendants, IVR, and communication systems.·Configuration of IP-based systems for voice and data.·Implementation of Telecommunications and IT services.·Implementation of LAN, WAN Networking.

Lusaka, Zambia

•Ensured network availability of 99.99% by performing preventive and curative maintenance across all base stations.•Conducted operations and maintenance activities for Transmission, Microwave, and Power Network ancillaries.•Installed, operated, and maintained Base Stations and VSAT sites.•Conducted preventive and curative maintenance on standby Diesel Generators at various sites.•Completed additional duties as assigned.

Lusaka, Zambia

•Showcased proficiency in the installation and commissioning for the core network modernization of ZAMTEL's digital transformation from analog, ensuring seamless system migration.•Effectively executed the installation and commissioning of diverse electronic communication networks, encompassing PSTN and GSM Core Networks, SDH & Transmission systems, RAN, BSS sites, LAN, and IP networks.

Lusaka, Zambia

•Managed and maintained telecom systems for voice and data networks, through installation, operation, and troubleshooting. •Specialized in Fixed Access Networks, planning installations, managing inventory, and ensuring equipment readiness. •Demonstrated expertise in establishing fixed access voice networks, cable termination, and installations of customer premises equipment like PABX and telephony systems.

Coursework In Engineering, Telecommunication And Electronics

Stanford University And Deeplearning.Ai Specialization Certificate, Machine Learning (Ml)

Ibm Ai Foundations For Everyone Specialization Certificate, Artificial Intelligence (Ai)

Google It Support Professional Certificate, Information Technology (It)

It Support/Helpdesk Certificate, Information Technology (It)