Nolan Thompson Email and Phone Number

Develop crisis communications and issues management strategies with a company-wide perspective to enable strategic business outcomes. Partner closely with senior leaders to advise and develop crisis communications and issues management strategies, ensuring messaging is integrated and aligned across communications channels.Cultivate and strengthen working relationships with key influencers and executives across the organization and in the industry to support crisis communications and business development objectives.Partner closely with the Head of Public Communications, the Head of Internal Communications and other Corporate Communications department heads to develop and execute against integrated communications plans needed to respond to crises and mitigate reputational threats.Spearhead continuous improvement efforts in communication strategy and implementation.

Serve as liaison with employees, executives, senior leaders and the Head of Talent Enrichment regarding organizational climate, employee experience, project updates, proposals, and planning.Oversee daily operations in collaboration with senior managers and department leaders, performing administrative tasks such as managing calendars and planning and coordinating recurring and ad-hoc events.Develop and build on relationships with employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with the office of the COO and other executives on special projects.Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with the preparation and dissemination of communications.Lead multiple cross-functional pods delivering OKR-aligned solutions, including; an automated learning plan resource, development of a VR learning environment, data analysis, and establishing best practices in standard work documentation and cross-training to limit resource dependency.Recent Key Results • Increased engagement by followers by 229% among employees across internal social channels, leading a communications community of practice.• Launched and curated an intranet site dedicated to learning & development, attracting over 5.7K views within the first 12 months while driving a 20% increase in traffic across all intranet channels.• Boosted adoption of a quarterly peer-to-peer employee recognition program by more than 48%, introducing recognition of transformation champions and inspiring similar programs across the enterprise. • Developed and executed a playbook for all-hands resulting in a 17% bump in the percent of organization in attendance, improved NPS by 27%, a 34% increase in total audience, and a 79% increase in views of available recordings.

In my role as the primary point of contact for internal communications at a US News & World Report's Best Children's Hospital, I worked closely with the VP of Marketing and Communications and other leaders to ensure effective communication with clinicians, employees, and business units. Through building and maintaining positive relationships with executive and business unit leaders, I was able to stay informed and engaged in local initiatives and priorities. Additionally, I managed the strategic use of various internal communications vehicles, including digital-first solutions, to engage a post-pandemic employee population.

As the designated Communications Officer for Phoenix Children's COVID-19 Pandemic Command Center, I oversaw and led all pandemic-related internal and external messaging. Here are some of my accomplishments:• Established and maintained the COVID-19 Command Center intranet presence for clinical workflows, employee resources, and community updates with over 100,000 views and 86% engagement across all employees.• Published daily situational updates on the employee intranet with over 30,000 views and 62% engagement across the enterprise. I also circulated daily updates to medical staff and the broader clinically integrated network with a 55% average open rate.• Coordinated weekly virtual town halls for the Chief Medical and Chief Quality & Safety Officers for hospital managers and distributed a weekly all-employee COVID-19 newsletter with a 68% average open rate.• Developed an immediate external public health awareness messaging strategy, including scripted public health videos addressing what kids could do to prevent the spread of COVID-19 with over 30,000 views.• Liaised with public relations, marketing, and physician relations to inform comprehensive engagement with patient families, community physicians, and the greater Phoenix metro area.• Prepared over 500 communication elements to promote and facilitate public health initiatives, adapted policies, workflows, and education related to COVID-19.• Assisted in coordinating and messaging employee vaccination PODs, fully vaccinating more than 1,000 staff members and volunteers within the first 90 days of FDA EUA.• Developed vaccination education materials for patient families and assisted patient vaccination PODs for those eligible.I am proud to have been a part of a team that prioritized clear and effective communication during such a challenging time. My strategic communication efforts helped keep staff, clinicians, and the community informed and safe during the pandemic.

Aligned executive leadership's strategic initiatives with communications deliverables for clinicians, employees, and the community.Increased newsletter open rates by 18% on average and up to 32% for community providers and 17% for hospital staff by implementing email communication best practices.Overhauled the employee intranet with an inbound marketing strategy that resulted in up to 3,700% increases in engagement on select content.Supported Human Resources and Employee Relations initiatives, leading to cost reductions of up to 74% on recent projects.

At VoyEdgeRX, I had the opportunity to pursue my passion for exploring the world while guiding travelers on journeys to the edge of their comfort zones. In addition to being a subject matter expert on sub-Saharan Africa, I guided trips across three continents and worked with freelance photographers and videographers to produce engaging content for our audience.I also demonstrated my expertise in digital marketing by increasing our social media community by 18% in my first month using organic growth strategies. In addition, I provided direction and produced over 25 digital shorts for publication on YouTube. My experience with VoyEdgeRX has honed my skills in leadership, communication, and strategic planning.

At MassMutual, a Fortune 100 financial services leader, I helped to cultivate a Shingo Award-winning culture of excellence by consulting executive leadership and partnering across the business. With expertly developed and edited communications, I achieved an average engagement rate of 85% with original content and over 25K views of self-produced video content. I also created and produced two video series showcasing leadership competencies and business awareness, reaching audiences in the US, UK, and Japan. As a creative instigator, I fostered a culture where thinking differently became the norm, and enjoyed mentoring through the internal LEAD Council and the intern program. I am proud of the culture we developed during my time there.

At The Film Collaborative (TFC), I worked in a non-profit environment that put filmmakers first. My responsibilities included providing concise coverage of submissions, offering a full range of recommendations for distribution and marketing across an array of international markets. I demonstrated fluency in the visual language of film and unique narrative traditions of artists worldwide. With successful projects at Sundance, Tribeca, TIFF and Berlinale, I'm experienced in finding homes for projects worldwide.

Gained insight and practice in Global Marketing, Communications, Accounting, Quality Control & Assurance, Purchasing & Quoting, Packaging and Distribution while working as a contracted consultant for A.G. Miller.Compiled introductory marketing materials for the Changchun Railway Vehicles Company, a deal worth $1.5 billion to local industry.Wrote a letter of recommendation for the A.G. Miller Company, Inc., on behalf of Domenic Sarno, Mayor of Springfield.Assisted in year-end finances and accounting practices, and participated in Sales & Quoting using IMS Fab Track software.Completed independent projects, writing commercial copy and developing graphic design, and increased exposure to the practices of Department of Defense contractors.

Independently published a 120-page hardcover book titled “The A.G. Miller Company; A Family Tradition in Innovation” in March 2014.Utilized graphic design skills to develop the layout, structure, and design of the final product.Led weekly meetings with company leadership to conduct research and interviews for the book, managing archival photos and documents.Collaborated with publishers and independent printers to ensure successful publication and distribution of the book.Demonstrated strong project management and self-motivation skills.

Produced and managed three episodes of the "Ask 3" video series, interviewing members of the Executive Leadership team at UTC Aerospace Systems.Coordinated and executed "Day 1" activities for the acquisition of Goodrich Corporation.Developed and executed international social media campaigns in foreign markets, including the Royal International Air Tattoo 2012 in Glastonbury, England.Supported relationships with external partners, including local unions and the United Way, while focusing on brand management and launching the new UTC Aerospace Systems brand.Created and distributed press releases for local media and partnered with local media sources to increase coverage of company events.Through these responsibilities, I gained valuable experience in the practices and culture of a Fortune 50 company.