Richard Thomas, Msc. Email & Phone Number

Fort Lauderdale, Florida

Setup and configure MotionPoint's Website Translation Technology for new clients.Troubleshoot and diagnose any issues with the Translation Technology on the clients' Translated Websites, and correct issues by re-configuring the software as necessary.Ensure quality of Translated Websites using MotionPoint's Technology by performing methodical testing, utilizing the use of tools such as Mozilla's Fire Bug, and Charles' Web Debugging tool, to fix and optimize these sites, to enable for seamless functionality and user experience.

One of the fastest growing companies in the United States and is the leading provider of website translation and globalization technology on the planet. Received client requests and issues via proprietary software and ensures they are assigned to the appropriate team promptly, after verifying their validity. This often required some technical trouble shooting.Adds relevant information to tickets to assist MotionPoint teams in resolving issues.Tracks resolution of tickets to ensure they are resolved in a timely manner and communicate with clients if deadlines cannot be met

Miramar Premier Soccer League is the flagship of Shashanya Productions, and was created as a means of building up the interest in soccer within South Florida.Ensured that product satisfied stated requirements - liaised with Web developers and clients.Developed test cases with Quality Assurance (QA) team to validate product's functionality.Enhanced functionality by doing regression testing, and perform usability testing on several heuristics.Wrote documented feedback for management so as to keep them abreast of the passage of application through QA testing.

Served as liaison between internal/external business community and the IT organization in order to provide technical solutions to meet users needs.Sold several wireless services daily, increasing revenue by 15%Resolved Sprint wireless and Comcast high speed Internet customers' technical and billing issuesThrough constant research and development , was able to minimize calling time and issue resolving time for customers by 30 minutes.

Cable and Wireless Ltd., is a diversified telecommunications company that provides domestic and international telecommunications services to businesses and residential customers in Jamaica. It offers various broadband, voice, data and Internet protocol, and business services.Served as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.Interacted with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.Resolved High Speed Internet (HIS) and dial-up customers' technical problems in Bermuda, Cayman Islands, Turks & Caicos, and Jamaica.Cleared tickets created and resolved customers billing issues.Managed and directed feedbacks from customers to the other technical teams.

Master'S Of Science, Management Information Systems

Activities and Societies: Upsilon Pi Epsilon, Alumni

Bachelor'S Of Science, Computer Science

Activities and Societies: Member of school's Alumni