• Implement, develop, and use various tools such as emPath HRM and Microsoft Excel to compile and extract strategic insights to support monthly and quarterly key performance indicators• Provide accurate data to support mandatory reporting requirements from external third parties such as the Ministry of Labour, Ministry of Health and Long-Term Care, and the Ontario Hospital Association• Contribute to the development of basic training materials for the Human Resources Reporting & Analytics Team by documenting standard operating procedures and best practices regarding ad-hoc and routine report generation• Serve as the primary contact for internal ad-hoc data requests for 9 business units and associated Human Resource Business Partners to support strategic business needs and compliance actions related to collective bargaining agreements• Collaborate closely with the Occupational Health & Safety Unit to collect data and compile weekly reports informing business unit leaders and executives on organization-wide and departmental absenteeism to improve and manage time and attendance for over 1900+ employees

• Develop and implement an exit survey used during the offboarding of program members to gather data and inform the Global People & Culture Lead of global turnover and retention trends, guiding the development and improvement of member satisfaction initiatives• Utilize and analyse past data collected on Breezy HR (ATS) to develop over 5+ ideal candidate profiles that are used to source candidates for various youth programs and United Nations Sustainable Development initiatives• Utilize Breezy HR (ATS) to support multinational full-cycle recruitment efforts for 5+ vacancies at a given time over various regions including North America, Carribean, Asia-Pacific, and African regions

• Collect and analyze data from employee and volunteer exit interviews using SurveyMonkey to create annual workforce satisfaction reports to inform C-Suite members and Director of P&C of potential turnover factors and improve talent retention• Analyse and determine organizational and departmental performance on Trakstar Perform using dashboards and reports measuring rating bias, performance ranking, and YOY performance history of employees• Actively manage and own the full-cycle recruitment process using the HRIS system (Payworks) for over 10+ vacancies at a given time, including job postings, pre-screenings, and onboarding of successful candidates• Support the enrolment of employees into the MyMcDonalds benefits program by regularly conducting onboarding tutorials with staff, and being the first point of contact for benefits related questions• Support the training of newly onboarded staff members on key database systems such as PayWorks (HRIS) and Volgistics (Volunteer Management System) to efficiently process and manage over 60+ employees and 300+ active volunteers across multiple programs

• Actively manage and own the full-cycle recruitment process for up to 10+ vacant positions at a given time, including job posting, pre-screening, and onboarding of successful candidates • Collaborate and coordinate weekly with various department managers and the Human Resources Director to determine hiring needs and implement targeted recruitment strategies and solutions • Lead the adoption and integration of the Health & Safety Module on the organization’s HRIS (PayWorks) by digitally uploading and attaching JHSC documents and WSIB claims appropriate employee profiles• Utilize HRIS (Synerion, PayWorks) to conduct onboarding tasks for new employees and clarify information for current employees related to WSIB claims, and time and attendance• Oversee and lead the training and development for over 100+ staff by tracking and providing managers with mandatory recertification dates for staff using PayWorks, and coordinate training with appropriate vendors• Administer WSIB claims process for affected employees and collaborate with all claims management partners to ensure a smooth return to work plan is established

• Analyze, prepare, and present recruitment statistics to the Talent Acquisition Lead and Human Resources Manager using a Microsoft Excel dashboard to assist the development and adjustment of recruitment priorities and strategies• Utilize HRIS (ADP Workforce Now) to conduct onboarding tasks for new employees and clarify information for current employees such as pay rates, promotions, and reporting relationships for various departments• Administer pre-employment testing on skilled professional job applicants using the McQuaig Candidate Assessment Solution to determine organizational fit and future growth potential• Conduct pre-screening interviews with potential candidates and coordinate in-person interviews with department managers as required• Oversee and own the administrative process of transitioning temporary agency hires to permanent full-time employees on a quarterly basis

• Participate regularly in Joint Health & Safety Committee Meetings to record meeting minutes and report workplace related matters to the committee for resolution• Coordinate and administer the on-boarding process for new summer students to the department by preparing new hire packages and delivering new hire orientations• Maintain and update a training matrix for over 30+ nursing staff that tracks CPR certifications, nursing licenses, and completion of mask fit tests • Greet family members, visitors, and contractors using appropriate sign-in procedures and providing instructions on proper Infection Prevention and Control practices such as donning and doffing personal protective equipment• Monitor inventory levels on personal protective equipment and produce purchase orders as necessary• Design and implement an inventory management software using Microsoft Excel that oversees over $50,000 in personal protective equipment and medical supplies

• Demonstrate effective verbal communications skills by implementing a concise and effective loyalty program sales pitch leading to a 15% overall increase in new Adventure Rewards members• Coach and facilitate over 10+ new staff members on customer service techniques, product knowledge, and sales pitch techniques, resulting in improved customer service speed and quality• Use active listening skills to cater sales pitch and product recommendations to customer needs resulting in achieving top unit sales per transaction for 3 consecutive weeks• Exhibit strong interpersonal skills by regularly diffusing difficult situations related to the store’s return policy and offering alternative solutions, leading to improved customer service quality

• Used Microsoft Excel to search for and assign over 250 in-progress or incomplete insurance claim files to insurance adjuster using strong organization skills• Regularly handled and diffused distressed callers looking to start a new automotive or property claim using effective communication and interpersonal skills, improving client relations• Audited and maintained accurate records of the organization and disposal of over 500 closed or completed insurance claims in the last 7 years using Microsoft Excel to optimize the insurance claims workflow process• Regularly communicated with insurance adjusters and clients about the status and progress of various insurance claims using Microsoft Outlook and excellent written communication skills

• Maintained confidentiality and accuracy of documentation and credentials which include police reference checks, offense declaration statements, hours worked, and contact information for over 150+ youth volunteers • Updated and maintained training documents for over 150+ youth volunteers using a training matrix on the Volunteer Management System that covered volunteer rights and policies, and company guidelines • Managed and completed performance reviews for 10 youth volunteers to determine their suitability for retention and application to future community service projects and Mon Sheong Foundation events• Gained experience using ADP Workforce Now when conducting low scale trials in cooperation with the Human Resource Department to determine its suitability for managing volunteer information and tracking volunteer hours• Assist with event planning for social events such as volunteer gatherings and the annual fundraising gala

• Designed a client account reconciliation tool using Microsoft Excel using VBA functions, optimizing accounting efforts between departments• Demonstrated high attention to detail through observing each client’s daily meal intake and entering the data into respective ActivityPro profiles to ensure that client dietary records are updated daily• Planned and facilitated two different activity programs for a group of 60 senior participants using strong organization and interpersonal skills to engage their physical and cognitive functions

• Maintained confidentiality and accuracy of lifetime volunteer hours worked for 200+ volunteers using the Client Information Management System• Assisted in preparing for an Accreditation Canada audit by managing a volunteer engagement survey and presenting its findings to the department manager• Administered the on-boarding process by facilitating four volunteer orientations for 40+ volunteers covering various volunteer policies and procedures • Developed a presentation detailing post-secondary education options and university experience using Microsoft PowerPoint which was presented at the Youth Leadership Volunteer Program