Technical PMM with Microsoft's Tech for Social Impact team (Microsoft Cloud for Nonprofit)

Providing product storytelling support for Microsoft's SaaS enterprise demos. Designed nimble, customizable prototypes for emerging products and services showcased on growing websites. Led cross-functional teams, ensuring smooth execution of demo projects, and promoting a culture of continuous improvement.Worked with Microsoft Defender for Cloud product managers to understand, manage and effectively use Microsoft Defender for Cloud. Investigated cloud security events and alerts… Show more Providing product storytelling support for Microsoft's SaaS enterprise demos. Designed nimble, customizable prototypes for emerging products and services showcased on growing websites. Led cross-functional teams, ensuring smooth execution of demo projects, and promoting a culture of continuous improvement.Worked with Microsoft Defender for Cloud product managers to understand, manage and effectively use Microsoft Defender for Cloud. Investigated cloud security events and alerts, responded to incidents and built product demo slides based on real but anonymized tenant data.Crafted Microsoft 365 Frontline Worker product demonstrations, collaborating with product and marketing managers at Microsoft and partnering with smaller vendors to curate cutting-edge demos for live events. Orchestrated training sessions for booth staff, equipping them with the skills to showcase the demos, and personally conducted engaging demonstrations in front of vast audiences at conferences. Show less

Enabled the sales process by delivering technical demos to customers. Led a high-performing team of 4 Technical Consultants to manage lead-generation assets for Microsoft blogs, strategically targeting Microsoft 365 and Microsoft Education.Achieved project realization rates between 90% and 110%, exceeding the industry baseline of 80%, demonstrating project management skills and ensuring timely and successful project delivery.Updated classrooms with Microsoft Teams, driving… Show more Enabled the sales process by delivering technical demos to customers. Led a high-performing team of 4 Technical Consultants to manage lead-generation assets for Microsoft blogs, strategically targeting Microsoft 365 and Microsoft Education.Achieved project realization rates between 90% and 110%, exceeding the industry baseline of 80%, demonstrating project management skills and ensuring timely and successful project delivery.Updated classrooms with Microsoft Teams, driving sales, targeting markets, executing dynamic marketing and sales strategies, and providing hands-on software setup and support.Helped lead the creation and execution of marketing strategy for classrooms. Utilized creative multimedia materials to engage teachers and parents, showcasing software utility through a narrative, and presentations.Planned and produced a live demo of MS Teams for a high-profile New York City launch. Conceptualized optimal methods, configured software, and coordinated presentation delivery.Navigated pre- and post-sales consulting, assuring customers of value, exploring needs, and identifying tailored solutions. Supported software configuration and installation.Formed enduring relationships with customers, addressing inquiries, resolving technical issues, and conducting regular check-ins, seizing opportunities to upsell additional products and services.Drove the company’s strategic direction by identifying new markets, uncovering additional product use cases, and actively contributing to creating tailored marketing campaigns.Spearheaded product and device configuration, resolved bugs, and interfaced with engineers, marketing teams, and public relations to organize successful live demonstrations. Show less

Management of a diverse portfolio of key accounts, exceeding sales targets and increasing revenue growth. Directed cross-functional teams to execute complex projects, rolling out highly customized account plans, fostering strong customer engagement, responding to RFPs.Contributing to $250-300k in quarterly sales.Steered industry connections and networks to drive business development, successfully acquiring new customers and capitalizing on existing contracts to secure additional… Show more Management of a diverse portfolio of key accounts, exceeding sales targets and increasing revenue growth. Directed cross-functional teams to execute complex projects, rolling out highly customized account plans, fostering strong customer engagement, responding to RFPs.Contributing to $250-300k in quarterly sales.Steered industry connections and networks to drive business development, successfully acquiring new customers and capitalizing on existing contracts to secure additional projects.Showcased deep product expertise to articulate the value and advantages of software solutions, leading to improved customer operations and a notable increase in sales.Executed upselling strategies, addressing inquiries, and fostering positive and collaborative operational relationships to maximize customer satisfaction and revenue growth. Show less

Responsible for working with data scientists, lawyers, and other support staff to understand threat actors and bot networks to help create a narrative about the impact of the work that the Microsoft Digital Crime unit does.Weekly SQL report generation for latest threats.Collaboration with data scientists and lawyers to understand bot networks and other online criminal activities.Slide deck creation reporting on various threat actors.Assisted with Digital Crime… Show more Responsible for working with data scientists, lawyers, and other support staff to understand threat actors and bot networks to help create a narrative about the impact of the work that the Microsoft Digital Crime unit does.Weekly SQL report generation for latest threats.Collaboration with data scientists and lawyers to understand bot networks and other online criminal activities.Slide deck creation reporting on various threat actors.Assisted with Digital Crime Unit (DCU) overall narrative and storytelling. Show less

Engaged with customers to understand their challenges and objectives, providing strategic recommendations and actionable insights to address issues and improve sales performance. Coordinated with cross-functional teams and stakeholders to develop event strategies, aligning objectives with organizational goals.Collaborated with internal teams such as data scientists, marketers, and creatives to develop comprehensive product demos tailored to meet customer needs and address their pain… Show more Engaged with customers to understand their challenges and objectives, providing strategic recommendations and actionable insights to address issues and improve sales performance. Coordinated with cross-functional teams and stakeholders to develop event strategies, aligning objectives with organizational goals.Collaborated with internal teams such as data scientists, marketers, and creatives to develop comprehensive product demos tailored to meet customer needs and address their pain points.Communicated marketing recommendations to clients, supported by data-driven insights and clear action plans to address issues and improve sales performance.Monitored campaign performance, analyzed results, made data-backed recommendations to ensure customer success, and continuously sought opportunities to enhance customer satisfaction and strengthen long-term relationships.Live event support and booth staff for Microsoft. Show less

Supported senior and junior consultants to provide seamless project leadership and service delivery support, ensuring efficient and effective project execution. Contributed to developing project strategies. Engaged in client interactions, demonstrating strong interpersonal skills and a customer-centric approach to building and nurturing long-term relationships. SharePoint Online configuration, setup, migration for production environments.Assisted in project management… Show more Supported senior and junior consultants to provide seamless project leadership and service delivery support, ensuring efficient and effective project execution. Contributed to developing project strategies. Engaged in client interactions, demonstrating strong interpersonal skills and a customer-centric approach to building and nurturing long-term relationships. SharePoint Online configuration, setup, migration for production environments.Assisted in project management, coordinating resources, timelines, and deliverables to ensure successful execution.Partnered with cross-functional teams to gather and analyze client requirements, facilitating the development of tailored solutions to meet their needs. Show less

I work with HTML, CSS, and JavaScript daily to: build, redesign, and migrate existing websites to a more modern platform. In addition to basic web markup languages and Scripts I created custom and modified existing banners/images for customers websites using Photoshop CS5. Worked with proprietary website building software.

Co-founded the Software Development Club at Federal Way Devry University campus.The club is dedicated to learning proper software construction and development open to all students at Devry University.

Lead Instructor at Joint Base Lewis-McChord. Trained thousands of soldiers for combat readiness being deployed to Iraq and Afghanistan.Trained officers and non-commissioned officers’ communication and execution strategies to ensure successful mission execution.Trained individual soldiers advanced rifle marksmanship and urban fighting techniques.