Thongsay Sengsack-Jackson Email & Phone Number

Roseville, Ca, Us

Roseville, California, United States

💎Communicate the Blue Nile Difference, instilling trust and confidence in our brand💎Demonstrate exceptional Customer Service and continually develop your product knowledge to educate customers💎Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience💎Proactively follow up on all internal and external communications while maintaining Blue Nile service standards💎Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations💎Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth💎Continuously maintain excellent attendance and punctuality💎Consistently achieve or exceed company sales and service goals💎Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

United States

*Proven retail management/assistant retail management experience preferably within cosmetics*.Provided inspirational, authentic and personalized customer service.*Business planning experience including setting sales and customer service targets, sales analysis and staff scheduling* Retail operations experience including inventory and facilities management and cash reconciliationProven track record of leading a team to achieve sales and *customer service targets*Created and executed in-store events*Experienced with retail point-of-sale softwareProficient in Microsoft office . Supported the Retail Manager in lead the team to achieve all customer service and sales targets. Carried out administration and housekeeping duties to ensure operational excellence.Leaded by example and used exceptional artistry and communication skills to ensure that each customer receives a personalized high touch experience which surpasses her needs and delights Educated the customer by teaching them how to execute the look Enhanced the service by passing on information about the latest beauty news and trends Provided personalized after sales service to the customer with recommendations/event invitations in line with their interests to increase customer loyalty Kept up to date with beauty and fashion news and trends, celebrity product/brand endorsements (beauty bloggers, brand e-commerce sites) to help drive a seamless consumer journey across all channels and shared these insights with the teamTrained and Development Team to lead, Operational (Strives for Excellence in Execution)Directed, withal administration, scheduling, sales reporting, inventory management and any other operational duties; ensuring accuracy and timeliness Aligned and engaged the team to ensure compliance with attendance and timekeeping, grooming, merchandising standards and all policies and procedures

United States

Patient Registration:Greeted and checked in patients, collected necessary information, and verified insurance eligibility.Appointment Scheduling:Managed patient appointments, made reminder calls, and informed patients of any delays or wait times.Administrative Tasks:Maintained patient records, processed co-payments, and handling billing inquiries.Customer Service:Addressed patient questions, concerns, and resolving issues while ensured a positive experience.Data Management:Accurately entered patient information into electronic health records or practice management systems.

Glendale, California, United States

Certified Gemologist & DiamontologistCertified demonologist, GIAGraduate Gemologist Diploma, Graduate Diamonds Diploma, Graduate Colored Stones Diploma• Assisted in overseeing the jewelry/watch sales floor by circulating regularly, providing necessary support in all areas, and ensuring customers have been approached in a timely manner and assisted appropriately. • Assisted in training, developing, motivating, and giving ongoing feedback to jewelry/watch sales associates in order to maximize sales and service. • Assisted in reinforcing the Helzberg sales process to include greeting, connecting with the customer, presenting features and benefits, add-on sales, closing the sale, telephone sales techniques, and turnover.• Payrolls, hired and fired, trained new hiring, Cashier, POS, inventory, web-orders

United States

Attended requires meetings to take minutes and transcribe them for documentation.Possess excellent technology skills.Possessed excellent typing skills.processed office correspondence and maintain files.Possessed excellent oral and written communication skills to include proper telephone etiquette.Booked domestic and international travel. Helped Create and amend documents and presentations. Arranged meetings and conferences.Provided high-level administrative support to Director .Kept business operations running smoothly as the company was into high-impact tasks. Performed general office management duties, organizes, develops and assists in implementing filing procedures, assists in analyzing on-going monitoring activities and reports in addition to orders supplies as needed.Attended all pertinent workshops, seminars, conferences, pre-service and in-service trainings as required.Assisted in collecting, analyzing and developing data concerning program activities andprocedures.

United States

Responsible for maximizing sales in the prestige category (color cosmetics, skincare, and fragrance). Engaged with clients to determine their individual needs and assisted clients in the selection and purchase of prestige merchandise, and followed all company policies and procedures. Focused on Prestige Brands:Primarily responsible for promoting and selling higher-priced, luxury cosmetics, skincare, and fragrance products, often considered "prestige" brands.

Fairfield, California, United States

Certified Gemologist & DiamontologistCertified demonologist, GIAGraduate Gemologist Diploma, Graduate Diamonds Diploma, Graduate Colored Stones Diploma• Assisted in overseeing the jewelry/watch sales floor by circulating regularly, providing necessary support in all areas, and ensuring customers have been approached in a timely manner and assisted appropriately. • Assisted in training, developing, motivating, and giving ongoing feedback to jewelry/watch sales associates in order to maximize sales and service. • Assisted in reinforcing the Helzberg sales process to include greeting, connecting with the customer, presenting features and benefits, add-on sales, closing the sale, telephone sales techniques, and turnover.• Payrolls, hired and fired, trained new hiring, Cashier, POS, inventory, web-orders

Certification, Business Law-Business Administrative, A

Associate, Liberal Arts

Education in certain areas of literature, languages, arthistory, music history, philosophy, history, mathematics, psychology, and science.

Diploma, General

General