Thonia Martushev Email & Phone Number

Portland, Or, Us

Portland, Oregon Area

- Supervised shift duties, customer service interactions and restaurant operations of the front of house team. Supported management with new hire training, implementing new POS technology and all-staff meetings.- Appointed to lead server for 15+ headcount private events. Managed customer requests, prepared event efficiently and ensured parties left satisfied.- Served on the Diversity & Equity Committee for Breakside Slabtown location in Northwest Portland.

Portland, Oregon Area

- Generated 20 average sales leads on a weekly basis through Salesforce platforms, cold calls and emails. Efficiently monitored sales leads in an organized manner through the company’sworkstream.- Conducted 20 hours a week of background research on prospective clients to pursue for sales leads.- Coordinated 5 meetings minimum every week for Sales Executives to meet prospective clients. Created briefs with background information to best prepare Sales teams to successfully build relationships.

- Gained an in-depth understanding of product knowledge through industry insights, collaborating with team members and interacting with customers.- Consistently achieved weekly sales goals and continually raised expectations of customer experience excellence, serving as a resource to new hires and trainees.

Portland, Oregon Area

- Provided genuine, long-lasting customer service, prepared drink orders quickly and efficiently during high volume business hours and advanced knowledge of new and existing recipes.- Served as a reliable team player who efficiently maintained cleanliness and safety protocols before, during and after shifts.