Support specialist bilingual skills EN<>ES. I worked for a leading e-commerce company based in the US and Colombia for almost 5 years. Able to lead teams to achieve daily goals and assure Customer Success and fidelity. Experienced in call center metrics, process optimization, and brand representation. Report and KPI-driven goals. I'm able to create reports based on performance.Able to learn and research different topics. Currently learning and developing my skills in web development and design, my goal is to become a Front End developer and make UI/UX designs as a professional.I love reading, technology, sports stats, and history (mainly basketball)!
Listed skills include Sales Operations, Process Management, Event Management, Engineering, and 4 others.