Talitha Hopfer Email & Phone Number

Colorado Springs, Colorado, United States

Led team of Instructional Designers and Multimedia Producers to create engaging global learning programs for Engineering organizationIntegral leader in change management, setting strategic direction and culture of broader organization, including planning and executing an annual summit to foster collaboration, build relationships and personally connect to our organizational missionProgram managed multiple global learning programs simultaneously, fostering cross-functional collaboration, consistently delivering ahead of schedule by identifying resource needs, timelines, scope, and dependencies, mitigating risks, measuring effectiveness and fostering continuous improvementMentored leaders throughout the company on skills ranging from effectively building trust with their teams, motivating teams towards excellence, equitable performance management, impactful coaching conversations, con ict resolution, fostering a culture of trust, mutual respect and loyalty, future headcount planning, setting a strategic direction and other critical leadership development skillsTalent and performance managementHighly sought out to support executive leaders due to my proven track record in executive communication, securing buy-in and my ability to track key metrics such as KPIs and OKRsIMPACT-Expanded content for 1 job role in 1 line of business to create curated onboarding pathways for 86 job roles across 7 lines of business- 100% of managers reported that new hires who completed onboarding displayed a deeper understanding of their job functions, asked higher quality questions and reduced time to efficacy, resulting in $96M in savings- Created a program for 63 Engineering job roles across 5 organizations to spend 2 weeks in the factory to enable manufacturing-centric designs

Fremont, California

Led team of Content Developers and Multimedia Designers to develop learning experiences for Tesla globally, spanning across Vehicle, Energy, HR, Finance, and other areas of businessIMPACT- Stood up an enterprise wide performance measurement strategy in under 4 months.

Led team of Content Developers and Multimedia Designers to develop learning experiences for Tesla globally, spanning across Vehicle, Energy, HR, Finance, and other areas of businessEncourage and empower utilizing a blended learning approach (online training, virtual training, instructor-led training, augmented reality, and social learning)Curriculum management, design, and strategyKirkpatrick's Four Levels of Training EvaluationDeveloping influence models to result in behavior change for our learnersIMPACT- Established a talent pipeline for Tesla Technicians and reduced speed to efficacy in role from 9 months to 12 weeks by developing a technical training partnership with key academic institutions- Service curriculum was leveraged enterprise wide, particularly across Sales, Manufacturing and Engineering

Design innovative and engaging web-based learning and video content for the Service organizationPartner with Subject Matter Experts and Engineers to identify course goals, learning objectives and target audience (translating courses when necessary)Create course outlines, storyboards, scripts and assessments that meet learning objectivesAssess current trainings and incrementally improve in order to build learner satisfaction and effectivenessCoach teammates on skill development and strategyIMPACT- Developed some of the first ever Service training content for Service Technicians, Service Advisors and Parts Advisors

Sunnyvale, Ca

Design, coordinate, and facilitate training programs and assessments based on the ADDIE modelMonitor and report the effectiveness of training Develop initial training program designs and implement existing training program enhancementsConduct training needs analyses based on gap assessmentsRecommend changes to process and training material to ensure efficiency and effectiveness of organizationConduct train the trainer sessionsWork with local and global trainers to disseminate training

Mountain View, Ca

(Contract through Randstad)Manage the Technical Training and Quality Assurance programs: Plan, schedule, organize, and direct training activities and classesResearch and develop training programs and materials to roll out globally and align teams internationallyConduct analysis of training needs over a wide range of verticals simultaneouslyDesign and implement new training modules for uptraining and refresher trainingProactively identify communication and knowledge gaps or workflow issuesConstruct and document efficient processes to resolve communication and knowledge gaps or workflow issuesWork with all teams involved in the workflow to ensure that information is disseminated across verticalsDevelop and maintain a system to receive feedback on training and make appropriate adjustments to better the programManage the Quality Assurance team responsible for examining the interaction support agents have with customers to improve customer satisfaction and efficiency Manage Technical Trainers who implement training for support agentsIdentify trends in Quality Assurance results and collaborate with trainers to implement training in order to increase performanceCoach new and existing employees, as well as trainers and Quality Assurance agents to aid in professional growth

Long term substitute: Second grade (August 2011 – December 2011), first grade (March 2012-June 2012)Maintain a positive and safe classroom environment for all students.Plan, execute, and reflect upon lesson plans for all subjects, including new Writing Workshop and math programsTeach to California State Content Standards while making lessons engaging and exciting for all students, including English Language Learners and Special Needs students.Encouraging exploration and creativity throughout the day in every subject.

Trained on-site and off-site clients with high customer satisfaction reviews.Taught Time Management Techniques, Sales Techniques, Microsoft Office 2007, and Microsoft CRM.Customize, update, and maintain Microsoft CRM and associated training manualsAssist in the organization and implementation launch of the solar industry sector of Unitek Create and update course web pages via Joomla and Microsoft CRMEffectively implement SEO to increase keyword ranking in Google searchesIncreased many keywords to number 1 and number 2 position in Google and increased traffic by 40% in 2 months

Interviewed, hired, and trained new associates - New hires trained by me were proven more dependable and had a lower turn-over rate.Solely hired and trained holiday help to staff entire store for 3 holiday seasons.Trained 150+ associates on new registers and operating systems.Managed 20+ employeesKey carrier, opened/closed store, increased sales, ensured accurate and balanced transactions in the cash room and conducted daily meetings for entire staff.Resolved customer complaints and dissatisfactions - Received numerous letters and cards from customers satisfied with the way I handled their issue.Was the JCPenney Head Afterschool Coach - Volunteered at the Boys and Girls Club weekly, tutoring and general guidance.

Master Of Science (M.S.), Educational/Instructional Technology With An Emphasis On Leadership

Graduated June 2012, GPA: 4.0

Credential, Multiple Subject Teaching Credential

Graduated June 2011, GPA: 4.0

Bachelors, Computer Science With An Emphasis On Computer Engineering

Graduated December 2008, GPA: 3.3