Thora Smith Email & Phone Number

Kingston Parish, Jamaica

Provided exceptional customer support services to clientsvia various channels including phone, email, and chat.• Assisted customers with account setup, navigation of theplatform, and troubleshooting technical issues.• Resolved customer inquiries and complaints promptly andeffectively, ensuring a high level of satisfaction.• Collaborated with cross-functional teams to escalate andresolve complex issues.• Maintained accurate records of customer interactions andtransactions using the company’s CRM system.• Participated in training sessions to stay updated on productfeatures, policies, and procedures.• Consistently met and exceeded performance targets forresponse times and customer satisfaction metrics.

Responded to customer inquiries via variouscommunication channels (phone, email, chat) in a remotecapacity, maintaining an elevated level of customersatisfaction.• Resolved technical issues and guided product usage,demonstrating a deep understanding of company offerings,and troubleshooting methodologies.• Collaborated with cross-functional teams to relay customerfeedback, contributing to product improvements andenhancements.• Met and exceeded service-level agreements (SLAs),consistently achieving high customer satisfaction scores inremote support interactions.

Jamaica

Assisted customers with account inquiries, billing issues,and product-related queries in a remote work environment.• Utilized CRM software to maintain accurate records ofcustomer interactions and follow up on unresolved issuespromptly.• Contributed to the creation of knowledge base articles andFAQs, improving the efficiency of customer self-serviceresources.

Kingston, Jamaica

Provided in-depth product knowledge and technicalsupport to customers, resulting in a 20% increase incustomer satisfaction ratings.• Collaborated with cross-functional teams to resolvecomplex issues and improve overall customer experience.