Leading our dedicated Operations team across the Kingdom of Saudi Arabia and the United Arab Emirates. Driving sales, operational excellence, customer- and employee satisfaction.2023 results:All time high revenue and net profit. Revenue growth 18% (YoY)EBITDA growth 16% (YoY)All time high employee satisfaction and response rate. Implemented Member Satisfaction Measurement system across UAE and KSA. 2024 Q1 results:All time high revenue (+24% YOY) and EBITDA (+22% YOY).

Warehouse, Logistics, Customer Service, Human Resources, Operations, Administration, Culture, Performance, Training, Hiring. In 2022, I helped to navigate the business through the post-COVID impacts with reduced revenue for our e-commerce business. I did it by strategically adjusting costs to align with the new revenue landscape. I spearheaded efforts to enhance profitability and margins through operational and people efficiency, implementing process improvements and fostering a culture of high performance among the team. These initiatives led to a more efficient and sustainable financial structure, ensuring the business remained stable during a challenging period.

The overall purpose of the position is to develop and implement market strategies and tactics in cooperation with the Management Team. Goal: Ensure that our customers recieve a best in class Fitness experience when entering one of our +180 locations in Denmark.- Development and operationalization of strategic and tactical initiatives with the management team- Supervise and follow up on implementation of business plans, workflows, policies and strategic initiatives and of course economic performance.- Developing economic forecasts and budgets for the year with my team in collaboration with Finance, Business Development and Business Insights teams.- Development and operationalization of all processes and tools across functions in our Gyms and on HQ-level, ensuring to meet og exceed performance objectives.- Track performance across all business units and parameters, ensuring profitablity goals and other KPI's are met- Developed a 'bottom performance' tool, to focus on our bottom performers to lift the general CSAT across the estate- Developed a Operations Improvement Process Tool, to ensure that we continuously evaluate our brand standards and exceed customer satisfaction- Overall responsibility of all Field Staff functions & HQ Operations Department - Overall responsibility of Facility Management , Corporate Risk, Compliance, Safety & Security- Overall responsibility of Group Fitness & Personal Training - performance on economic, business growth and customer satisfaction- Overall responsibility of Development, Construction & Design - construction quality, interior design, refurbishment budgets, People reporting to me in this role:2x Head of Field Operations1x Central Operations Manager1x Head of Group Fitness1x Head of Personal Training1x Head of Facility, Compliance, Safety & Security1x Head of Development, Construction & Interior Design

Responsible for the daily operation of our 180 clubs in Denmark. In charge of a dedicated and motivated team of 10 Regional Managers spread across the country.Working with cross functional projects at our HQ, ensuring a close cooperation between the different departments and operations, e.g. commercial, finance, value added sales, concepts, member relations, facility, development and HR/People.

- Experience from Danish League Finals and Danish Cup Title Finals- Referee at top level in Danish Basketball since 2012- Referee since 2002

As head of the Operations Support Department, I'm responsible for all operational and training-related towards our 23 franchisees and their 4.500 employees. On a daily basis the department is the link between Operations and the other head-office department, such as marketing, comms and IT.The position is very diverse, as it combines both the strategic leadership level in close cooperation with the Field Service Manager and the Operations Director, but also contains a huge amount of nitty-gritty details in a operations-founded organisation (with a high level of LEAN principles). Thus the job contains anything from strategic planning, to scoping, designing and deploying new strategic projects that will enable our restaurants to give our customers an even better experience in the future, but also supporting and ensuring that the operational foundation is maintained, so that the restaurants get the right support from the system (e.g. training materials and operational procedures).So to sum it up, the Operations Support Department is basically involved in anything that influences the restaurants - anything from a new ketchup dispenser to driving strategic projects across the country to ensure that we continue to evolve our business and operational foundation.

Responsible for the Operations Deployment of new store concept/platform across the danish market.Designing and leading the change management processes across the country, through a team of 5 Deployment Coaches. Project Lead on various strategic projects across the country, scoping, planning and deploying. Coordinating stakeholders, franchisees and suppliers.

Ansvarlig for alt trænings- og driftsrelateret i forbindelse med udrulningen af nyt restaurantkoncept i hele landet. Bl.a. design af træningsproces, forandringsledelse, kommunikation til ledere, medarbejdere og franchisetagere m.v.Uformelt lederskab og styring af vores Deployment Team på 5 personer, som er spredt rundt omkring i landet.

Responsible for:- Internal management and leadership courses- Educational & Training programmes (crew to management level)- Core training curriculum (crew to management level)- Customer Experience Management- Instructor on management courses- Coordination, planning and execution of internal management courses

Consulting an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment. Consistently demonstrating McDonald's values and leadership behaviors to build positive business relationships across the organisation including Owner/Operators and our customers.

Providing leadership, coaching and strategic direction to the operations team, consistently demonstrating McDonald's values and leadership behaviors to build positive business results across the organisation.Leading national operation projects by defining objectives and timelines. Building a positive business relationship with all departments across the organisation, including franchisee organisations.

Responsible for a business with +16 mio. dkr revenue, 50 employees and the management team.Consistently delivering outstanding quality, service and cleanliness for guests, while delivering on all economic parts of the business. Responsible for a restaurant with +16 mio dkr revenue. Results:+10% sales growth in 2012+ 7% guest count growth in 2012Top 3 on customer satisfaction index in 2012Nominated for Business Manager of the year in 2012

Assistant to the Business Manager. Responsible for various administrative tasks, such as:- crew and management scheduling- labour-control- training

Responsible for various administrative tasks, such as:- inventory control - food- and paper cost- training

Responsible for daily shifts in the restaurant - coordinating people, equipment and products to deliver gold standards on quality, service and cleanliness - always striving to exceed customer expectations.