• Prepare for and run Board meetings, attend committee meetings and other events • Maintain fiduciary responsibilities to the Credit Union and its members • Review and approve annual budget, interest rate changes and audit results/responses • Review and approve credit union policies • Follow and abide by conflict of interest and confidentiality policies • Provide guidance and feedback to the CEO • Currently Board Chair, previously Board Vice-Chair, Nominating Committee Chair and Personnel Committee Chair

The Norwex Mission is to improve quality of life by radically reducing the use of chemicals in personal care and cleaning. As a self-employed Norwex consultant my purpose is to educate consumers about how they can live a healthier life, saving both time and money with Norwex products. Visit my website at www.TheresaHornberg.norwex.biz

Responsible for executing store operations paperwork and distributing it to appropriate persons/departments in a timely manner, including managing, tracking and submitting all required HR and Accounts Payable items; completing, managing and auditing all forms relating to daily operations; maintaining all files and manuals; corresponding regularly with corporate partners; controlling and maintaining the office and supply area, including ordering from approved vendors; reporting to and working closely with the Goodwill store general managers. Also responsible for ensuring passing scores on Quarterly Operations Audits. Worked with managers and supervisors to increase quarterly Operations Audit score from 84% to 96% rolling annual average. • Excellent organizational and administrative skills, with the ability to prioritize and maintain accurate records.• Experience handling sensitive and confidential information in an appropriate manner. • Administering programs initiated both by the corporate office and by in-store members of management. • Designed and implemented various vacation tracking/scheduling request forms for use by employees.• Actively involved in motivating employees to maintain and improve performance standards through one-on-one training and through designing and implementing store level motivational programs.• Create and maintain schedule for approx. 40 employees, checking for accuracy and submitting electronic time cards for payroll via Legiant Timecard (now AsureForce) and ADP.• Screening applications and interviewing prospective employees. Maintain applicant flow for both paper applications and online applications via iCIMS and QuickBase.

Rochester Airport

• Provided exceptional rental car experiences to customers by informing them about vehicles and optional services and by solving any rental-related problems.• Oversaw and tracked daily office management activities including reservations, fleet utilization and depreciation, employee scheduling, payroll, and financial documentation including accounts payable and bank deposits.• Make sales calls to maintain current accounts and increase business.• Liaised with insurance companies to ensure correct contract rates charged.• Responsible for recruiting, hiring and training of drivers. • Facilitated training of new employees and was responsible for the development of our Management Trainees. • In charge of HR compliance at both of the La Crosse locations. Managed the downtown location during January and February of 2007, maintaining customer base and service level while revenue increased 26% year over year. • Assisted in managing the La Crosse Airport Hertz and Fort McCoy HLE satellite branch.

• Provided exceptional rental car experiences to customers by informing them about Avis vehicles and optional services and by solving any problems that occurred during the rental. • Performed administrative duties necessary to process rentals, control the fleet and facilitate financial documentation and deposit. • Performed rate shops and other market analyses. • Company-wide Employee of the Month for December, 2005.

• Responsible for all aspects of the car rental business including underwriting of contracts, product sales, facilitating open communication between customers, repair shops and insurance adjusters, marketing visits to local businesses, resolution of billing concerns and employee training. • In charge of various office management duties including employee scheduling and financial documentation.

• General customer service, subscriber care and resolution of advanced billing concerns in the Los Angeles Times campaign. • Assisted other campaigns as needed.