• IT technician responsible for maintaining the Sydney Microsoft Store infrastructure and devices. This included but is not limited to:• Imaging, setup and maintenance of in-store devices, such as work computers, phones and various demo devices, both remotely and on-site.• Performing troubleshooting, resolving and escalating of store operations equipment including Peripherals, Networks, Servers, POS, EFT, and AV and Multimedia systems.• Perform on-site tasks with Level 3 Support and Engineers to resolve technical issues in multiple areas including but not limited to those above.• Remotely diagnose and assist staff to resolve technical issues with their work devices.• Maintaining SharePoint records of all staff work devices to track device movement and usage.• Perform hardware repairs of IT devices such as laptops, desktops, and peripherals.• Assist business and consumer customers face-to-face to diagnose and resolve technical issues. These include Windows, applications, hardware, device setup, business cloud setups, and also Apple and Android O/S support.• Provide training for both customers and staff on multiple Microsoft products and I.T processes. • Senior technician responsible for organisation and procedure in Front and Back of House areas.• Responsible for maintaining Compliance and Audit standards.

Install, Configure and Troubleshoot computer-controlled locker banks’ software and hardware in a construction environment.Track defects and administer more than 70 banks of lockers concurrently.

Managed, lead and performed troubleshooting oversight of a team of I.T professionals in backing up, deploying and restoring multiple desktop and laptop computers. Short term contract position.

• I ran my own business mostly but not always specializing in Windows computers and peripherals. This included designing, building, and repairing PCs, OS and application support, providing IT advice, and any other IT related services required by customers regardless of brand. • Designed and built PC based Arcade Machines.

• Provide first and second level support in an unsupervised environment for Tabcorp’s Wagering and Gaming systems, involving up to 50 critical incident alerts per day for remote and on-site systems.• Document each incident utilising ITIL practices and ITSM Service Desk Tools.• Take personal ownership of each incident. • Perform root cause analysis, resolve if possible, escalate to Level 3 support if required.• Supported systems included Windows Server, Microsoft AD, MS Exchange, in-house configured servers and systems, Mainframes, VM’s, and network and cloud infrastructure. • Perform daily operational tasks for wagering systems in 3 x 12 hour shift-work environment.• Data Centre critical and disaster recovery infrastructure maintenance and support.• Support, assist and drive project delivery in Primary and Secondary Data Centres.• Wrote and maintained the majority of Computer Operations documentation. • Train new Operators and non-technical staff.• Monitor and enforce access to secure IT areas.