Jamie Thornton Email & Phone Number

Little Rock, Arkansas, United States

Support to Nephrology Division Director and Nephrology faculty with day-to-day operations of Fellowship program, including projects related to accreditation, educational programming, travel, and technology.► Use SAP and spreadsheets to process purchasing and travel.► Communicate proactively while liaising with internal and external cross-functional stakeholders to mitigate issues and risks, coordinating with Administrator to develop and deploy comprehensive project plans.► Project-managed fellowship standards and milestones update to align with ACGME standards in collaboration with local Graduate Medical Education office and Fellowship Program Director; integrated programs to promote wellness, prevent burnout, and illuminate diversity, equity, and inclusion.► Modernized outdated website through multifaceted process requiring lengthy meetings with various stakeholders to gather requirements, organize content, create workflows, collect assets, and communicate updates.► Scheduled virtual interviews with applicants during fellowship applicant season, sent confirmations via Zoom, facilitated discussions to build relationships, and followed up with PowerPoint presentations on areas of interest

Little Rock, Arkansas, United States

Balanced priorities between Division Directors, Transplant Nephrology faculty and Gastroenterology&Hepatology support, scheduling, travel and procurement, culture-promoting activities, conferences, recruiting, and problem solving.► Bridged communication between different offices and gathered information from guest speakers to streamline production of quarterly continuing medical education conferences for UAMS physicians. ► Worked with Administrator, faculty, and service line to create user-friendly best practices and unencumbered processes for leave requests. ► Orchestrated end-to-end visits for 6 prominent guest speakers and 25 recruits with focus on building relationships by providing excellent experiences.► Collaborated with various hospitals and departments while tracking project progress to drive on-time delivery. ► Maintained physician engagement during COVID through zesty email responses, birthday and achievement celebrations

Little Rock, Arkansas, United States

Earned promotions by delivering excellent service to internal and external customers; processed and assigned work orders tocomplete full scope of work in a timely manner.► Demonstrated knowledge of internal operations and empathy while addressing inquiries, concerns, and complaints.► Utilized SAP for financial transactions and specific work orders.► Analyzed data and collaborated with IT, management, and cross-functional stakeholders to generate new policies andprocedures aligned with current needs and best practices.► Coached, mentored, and motivated student employees, helping them thrive in fast-paced environments.► Navigated multi-step ID badge creation process for UAMS employees and contractors seamlessly.

As primary point of contact for customers, served as insurance subject matter expert to foster and fortify relationships.► Gathered requirements, analyzed customer needs, presented solutions, and ensured on-time, on-budget delivery.► Prioritized workflows to deliver numerous concurrent client initiatives.► Maintained organized documentation and transparently communicated with clients, internal teams, and externalstakeholders.► Anticipated problems and proactively resolved billing inquiries and disputes.► Obtained appropriate licensing and maintained current industry knowledge through seminars, workshops, etc.

Memhpis, Tn

Monticello, Ar

Little Rock, Ar

Associate Of Science - As, Emphasis In K-6, 3.87

Education record

Not Completed, Psychology

Bachelor Of Science, Education