Karen Thornton

Karen Thornton Email and Phone Number

Operations Manager @ Paragon Skills
Stoke-on-Trent, GB
Karen Thornton's Location
Stoke-On-Trent, England, United Kingdom, United Kingdom
Karen Thornton's Contact Details

Karen Thornton personal email

n/a

Karen Thornton phone numbers

About Karen Thornton

A proactive, focused and committed professional, with extensive expertise in Customer Management Operations, possessing a conscientious, methodical approach and a resourceful mindset in the achievement of objectives and deadlines. Highly motivated and self-disciplined an accomplished problem-solver and decision-maker who rapidly identifies and resolves operational and support issues on a day to day basis. A skilled, articulated and outgoing communicator and negotiator, fully aware of the importance of customer care, with the ability to influence at all levels. A supportive team leader, change manager and motivator who moulds cohesive, committed units and encourages a sense of corporate unity and purpose through the identification and development of potential.

Karen Thornton's Current Company Details
Paragon Skills

Paragon Skills

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Operations Manager
Stoke-on-Trent, GB
Website:
paragonskills.co.uk
Employees:
339
Karen Thornton Work Experience Details
  • Paragon Skills
    Operations Manager
    Paragon Skills
    Stoke-On-Trent, Gb
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  • Careshield
    Apprenticeship Delivery Manager
    Careshield May 2023 - Present
    * Managing the performance of our delivery support team of Coaches and Team Leaders, Tutors and trainers, demonstrating and implementing a full understanding of ESFA Funding Rules and Education Inspection Framework compliance.* Manage, monitor, and identify risks and plan to improve the areas to drive apprenticeship performance.* Monitor learner progression and ensure assessment is completed to enable learners to meet achievement targets for all parts of their programme on time and prepare for EPA.* Ensuring that the robust systems and processes are all in place and being assured of the compliance with all the external requirements such as ESFA, prevent and safeguarding.* Ensure that all Coaches meet minimum requirements for vocational competence, CVs, Certificates, and on-going CPD.* Work with the appropriate curriculum areas, develop Schemes of Work and Lesson Plans, where required to improve the overall quality of provision for the department.* Ensure all training delivery is carried out to the agreed Quality standards and that the quality of teaching, learning and assessment is good, or outstanding at all times.* Check on satisfaction regularly in the workplace with the support of the employers as per their agreed programmes in line with the agreed quality standards.* Undertaking of assessments and review in line with agreed and documented standards, system, and strategy* Conduct OTLAs on delivery staff.* Complete accurate reports to Head of Funded Learning
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  • South Staffordshire College
    Apprenticeship Business Manager
    South Staffordshire College Sep 2022 - Feb 2023
    • Manage a team of apprenticeship practitioners to ensure that they are working effectively and efficiently to caseload and that apprentices are making the progress expected, utilising college reports and on-line database Smart Assessor• Develop and plan the apprenticeship curriculum by reviewing EMSI data sets and become familiar with local area plans to ensure the planned curriculum meets both employer needs, but also ensures the achievement of college income targets• Work across College departments to ensure delivery plans are in place for all apprenticeships in scope; timetables are in place for day release, and that MIS have the required start and completion paperwork for all assigned apprentices• Work with Employers to ensure communication and a high level of professional service is delivered• Ensure high quality teaching, learning and assessment across area of responsibility• Work with team to ensure all targets for the provision both income and achievement are met • To carry out all duties in accordance with the College’s Health and Safety, Safeguarding & Equality & Diversity policies and procedures, practices and procedures.
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  • Derby College
    Apprenticeship And Wbl Manager
    Derby College Jan 2020 - Aug 2022
    • Overall operational responsibility for delivery and data monitoring of the DCG ApprenticeshipProvision.• Management of the staff within the vocational area, encompassing all aspects of the apprenticeship journey.• Develop and maintain strong communication links with employers to ensure the delivery meets client expectations and act as the single point of contact for operational activities.• Responsibility for ensuring that the quality of teaching and learning within vocational areasapprenticeship provision is exceptional by working with improvement teams to carry out learning walks, observations and other staff development activities.• Reporting on all aspects of the provision both internally to DCG and externally to stakeholders and the monitoring of KPIs and other performance targets.• Responsibility for achieving the service levels identified in the Performance and ensuringcompliance with the same throughout the contractual responsibility.• Agreeing, monitoring and reporting on the departmental budget for the provision and responsibility for holding staff to account for meeting budgetary targets.Apprenticeship & Employer Partnerships directorate.• Drafting the annual Self-Assessment Report for the provision and delivery of the qualityimprovement plan.• Liaising with awarding organisations including attendance at EQA visits and chairing ofstandardisation meetings.• Have operational responsibility for the on-boarding of apprentices.
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  • Babington
    Head Of Field Sales
    Babington Sep 2018 - Jan 2019
    • Set challenging and achieveable team and individual sales targets with team.• Manage the Field Sales team to achieve their KPI’s and ensure that monthly targets are met.• To ensure the activity of the field sales function is directly aligned to Babington’s strategic objectives.• Complete 121’s, PDP’s and annual reviews.• Identify, develop and deliver new business for client and, ultimately, learner acquisition in identified sectors.• Secure and manage new business by building the platform for long term client relationships via demand and establishing Babington’s brand.• Devise a sales strategy that supports commercial growth reducing funding dependency year on year.• Generate a new business pipeline and assist in the development of an on-going client acquisition strategy.• Formulate a innovative plan to maximise opportunities to engage and support local enterprise strategies in key delivery loactions.• Create and maintain a national horizon scan to recognise and gain funding opportunities to support the orgainsistaional growth strategy.• Liaise with key colleagues and stakeholders to maximise effective client launches, especially in schools.• Evaluate the market landscape (including competitors strengths and weaknesses) and scope out opportunities within selected sectors.
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  • Babington
    National New Business Manager
    Babington Dec 2017 - Aug 2018
    • Identify, engage, develop and on- board new business (client acquisition).• Develop and maintain individual sales plan. Work closely with internal sales support and marketing colleagues to develop campaigns and activity plans.• Generate a new business pipeline from warm and cold leads, assisting in the development of an on-going client acquisition strategy.• Identify and capitalise upon opportunities to develop existing client relationships into key accounts• Attend networking and employer events to develop new opportunities. • Undertake effective Oranisational Needs Analysis and co-design and develop workforce development and Apprenticeship training programmes with Employers.•Maximise opportunities to up-sell and cross-sell added value programmes and services..• Evaluate the market landscape (including competitors strengths and weaknesses) and then scope out opportunities.• Develop relationships with Provider Networks, Aprenticeship and Growth Hubs and Local Intermediaries.• Develop propositions, proposals and presentations for clients.• Contribute to overall Babington Group business activity including exhibitions and third party events
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  • Babington
    Head Of Business Development - Midlands
    Babington May 2017 - Nov 2017
    Midlands
    • Manage the Business Development Manager’s for the Midlands• Identify, develop and deliver new business for client and ultimately, learner acquisition in identified sectors• Evaluate market landscape to scope out opportunities within selected sectors• Generate a new business pipeline from warm and cold leads• Ongoing client acquisition strategy• Liaise with key stakeholders to maximise effective client launches• Contribute to overall Babington Group business activities including exhibitions
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  • Pera Training
    Head Of Delivery
    Pera Training Oct 2014 - Sep 2015
    Home Based
    * Ensure high levels of efficiency and manage the team with pre-determined Quality Cost and Delivery metrics* Work with BDM's, Marketing, Training Officers and other stakeholders to ensure team hits learner starts and revenue profiles* Ensure the timely achievement of qualification aims using an agreed system of performance management* Ensure cost effective delivery of client projects through effective resource management* Effectively run SSW, Apprenticeship, Traineeships and other Commercial programmes* Head of departments weekly conference calls* Monthly senior management meetings presentation
  • Phones 4U
    Apprenticeship Manager
    Phones 4U Jan 2009 - Sep 2014
    Staffordshire
    * Responsible for Phones4u Apprenticeship Programme worth over £2 million per annum* Managed external training provider to delivery the qualifications* Liased with the Skills Funding Agency and National Apprentriceship Service to maintain a high level programme* Submitted annual self assessament reviews and quality improvement plans* Responsible for submitting profile numbers and any growth requests* Managed PFA audits and Ofsted inspections* Responsible for any tender processes
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  • Vodafone Uk
    Commercial Control & Risk Manager
    Vodafone Uk Jan 2006 - Aug 2008
    Stoke On Trent
    • Successfully contributed to a mass reduction (£35 Million) on leakage over the past 24 months.• Managing a team of Commercial Control Analysts ensuring all policy exceptions are correctly audited and root caused. Ensure appropriate version control and approval of all policy documentation.• Making sure that all subsequent reporting is correctly audited and distributed to Sarbanes Oxley Standards.• Ensuring effective policy communications to Customer Management, to provide audit capacity for system access and login profiles.• Providing detailed mapping of all commercial data items and ensuring the availability of robust data sources for reporting and analysis.• Explaining, interpreting and extracting information for customers and providing guidance and feedback
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  • Vodafone Uk
    Acquisition Support Manager
    Vodafone Uk Apr 2005 - Jan 2006
    Stoke On Trent
    • Managing the Acquisition Support team including monitoring performance and motivating team members ensuring the achievement of set targets.• Analysing and reviewing complaints for the department.• Dealing with escalating issues when required.• Actively involved in Project Barracuda (merger of systems from Singlepoint to Vodafone).• Managing the project support for CCL.
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  • Vodafone Uk
    Business & Dealer Support Manager
    Vodafone Uk Mar 2004 - Mar 2005
    Stoke On Trent
    • Managing the Business & Dealer Support team ensuring maximum operational efficiency.• Leading, motivating and coaching team members in order to maximise performance.• Maintaining a high level of customer service at all times.• Resolving escalating situations and dispersing any complaint issues that may occur.• Providing support for dealers and liaising between customers and stores.
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  • Vodafone Uk
    Multi-Skill Manager
    Vodafone Uk Mar 2002 - Feb 2004
    Stoke On Trent
    • Investigating and rationalising the integration of the group company service to the in-house facility.• Liaising with workflow and R&P to create a new working shift structure to mirror the forecast figures.• Dealing with processing and re-engineering.• Report liaison with internal and external departments
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  • Vodafone Uk
    Performance/Operations Manager
    Vodafone Uk Dec 2000 - Feb 2002
    Stoke On Trent
    • Managing and developing Team Managers• Writing and performing Management Reviews, 1-2-1’s and disciplinary hearings.• Conducting daily buzz sessions, weekly team meetings and quarterly performance reviews.• Ensure Call Centre’s productivity & efficiency is over achieved and all SLA’s / PCA’s are maintained
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Karen Thornton Skills

Leadership Customer Experience Information Technology Self Assessment Powerpoint Windows Aquisition Sales Business Development Communication Telecommunications English Team Management Team Leadership Process Improvement Nvqs Operations Management Customer Management Risk Management Training Customer Service Operational Risk Decision Making Strategic Negotiations Customer Engagement Management Quality Improvement Coaching Commercials Commercial Management Funding Apprenticeships Performance Management

Karen Thornton Education Details

Frequently Asked Questions about Karen Thornton

What company does Karen Thornton work for?

Karen Thornton works for Paragon Skills

What is Karen Thornton's role at the current company?

Karen Thornton's current role is Operations Manager.

What is Karen Thornton's email address?

Karen Thornton's email address is ka****@****u.co.uk

What is Karen Thornton's direct phone number?

Karen Thornton's direct phone number is +4413326*****

What schools did Karen Thornton attend?

Karen Thornton attended Staffordshire University, Staffordshire University, Marple Ridge College, Reddish Vale Secondary School.

What skills is Karen Thornton known for?

Karen Thornton has skills like Leadership, Customer Experience, Information Technology, Self Assessment, Powerpoint, Windows, Aquisition, Sales, Business Development, Communication, Telecommunications, English.

Who are Karen Thornton's colleagues?

Karen Thornton's colleagues are Samantha Latham, Siân Morris, Sarah Pickup, Jacqui Beswick, Stephanie Sobic, Rheanna Viccars, Harvi Sahnan.

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