Matthew Thornton Email & Phone Number

San Francisco, California, US

• Leading Home Lending Retail Document Services Product through implementation of product transformation and vendor migration of document generation in parallel with numerous risk mitigation initiatives
• Leading Home Lending Retail Digital Communication product and strategy
• Conducting primary and secondary customer research to fully understand customer sentiment, pain points, and needs, and translating this into a functional roadmap and business case
• Designing Communication Orchestration Engine concept and plan to automate generation of customer status, update, and need messages across channels based on customer preferences (currently being submitted for US Patent)

San Francisco, California, US

• Leadership of Product Management Team – comprised of Product Owners, Business Analysts, and Scrummasters
• Team serves as the interface between business groups and technology, understanding the goals of the business and translating into roadmaps, features, and epics to iteratively execute through partnership with technology
• Business Technology Portfolio ownership for Capital Finance products, including 3 loan transaction platforms, CRM platform, business process platform, data warehouse, and customer facing platforms (CEO applications)
• Serving as LOB Product Manager - managing strategic vision, prioritization, and roadmap for business capabilities of technology products
• Introduced and iteratively matured agile methodology customized to environment; creating and delivering training, establishing scaling practices, and leading the framework
• Product Manager/Sponsor for complete redesign/re-imagining of Capital Finance customer portal presence (through CEO platform); conducting customer research and insights, and designing around the customer journey.

Richfield, Minnesota, US

• Strategic roadmap ownership for BestBuy.com’s Shipping & Fulfillment customer experience and functionality
• Online Retail Product Leader across large enterprise effort to design and launch next day / two-day shipping options by leveraging store inventory near the customero Customer research and market testing to prove.
• Serving as advocate and representative of DotCom throughout organization for the overall advancement of fulfillment core capabilities
• Product owner for DotCom omni-channel experiences including exposure of local store discount inventory online, local store web sites, store locator, and in store pickup experience
• Online Retail Product Leader launching Geek Squad Certified Refurbished and Open Box Inventory onlineo Customer research to identify effective approach to marketing refurbished and open box inventoryo Creating online.

Richfield, Minnesota, US

- Technology and Delivery owner for Best Buy Corporate Apps and Mobile Websites- Leading employee, contractor, and offshore vendor development teams - Managing budget over $10MM

• Development of WVLicense.com – online application designed for state licensing agencies to manage licenses, allow online registration/renewal/account access to licensees, and streamline license management operations.
• Development of web applications and web sites, primarily for government and educational organizations
• Business and technology consulting

Denver, CO, US

Management of large scale digital solutions projects in a consulting environment. Managing team of UX and Technology professionals, along with budget, scope, and schedule to consistently deliver outstanding results to the customer in an agile/scrum software development environment. Todo1- Analyzing the company's business model, development practices, and.

Bridgeport, West Virginia, US

In this leadership role, I worked closely with key stakeholders at all levels within the company and externally to ensure efficient internal company operations, provide value added services to Citynet's customers, and further develop and grow the company into a strong integrated communications provider. Program Management of Internal Systems - oversight.

Bridgeport, West Virginia, US

• Software design and development using primarily ColdFusion and Microsoft SQL Server
• Served as only developer for internal applications, reporting directly to the CEO
• Design and development of internal operations and back office systems that facilitated the transition of the company from a dialup ISP provider to a full service telecommunications services provider, including design.
• Development of Carrier Access Billing Platform which resulted in the collection of over $7.5MM in new revenue
• Design and development of numerous intranet and employee management tools including payroll system, HR benefits systems, project management and client billing tracking tools, etc.
• Development of large scale highly functional websites, applications, and dynamic content management systems; including the WVU Athletic website (www.msnsportsnet.com), a government time tracking application for field.

Dublin, OH, US

Contract consultant responsible for implementing EDI solutions for Sterling Commerce's customers through the GenTran product. Development was completed using classic ASP.

Mba, Business Administration And Management, General

Bba, Management And Mis