Matthew Thornton Email & Phone Number

San Francisco, California, Us

• Leading Home Lending Retail Document Services Product through implementation of product transformation and vendor migration of document generation in parallel with numerous risk mitigation initiatives• Leading Home Lending Retail Digital Communication product and strategy • Conducting primary and secondary customer research to fully understand customer sentiment, pain points, and needs, and translating this into a functional roadmap and business case• Designing Communication Orchestration Engine concept and plan to automate generation of customer status, update, and need messages across channels based on customer preferences (currently being submitted for US Patent)

San Francisco, California, Us

• Leadership of Product Management Team – comprised of Product Owners, Business Analysts, and Scrummasters • Team serves as the interface between business groups and technology, understanding the goals of the business and translating into roadmaps, features, and epics to iteratively execute through partnership with technology• Business Technology Portfolio ownership for Capital Finance products, including 3 loan transaction platforms, CRM platform, business process platform, data warehouse, and customer facing platforms (CEO applications)• Serving as LOB Product Manager - managing strategic vision, prioritization, and roadmap for business capabilities of technology products• Introduced and iteratively matured agile methodology customized to environment; creating and delivering training, establishing scaling practices, and leading the framework• Product Manager/Sponsor for complete redesign/re-imagining of Capital Finance customer portal presence (through CEO platform); conducting customer research and insights, and designing around the customer journey experience • Product Manager/Sponsor for Electronic Content Management system strategic direction and integration• Product Manager/Sponsor Collateral Management product; partnership with business leaders to understand goals, creation of business case to show a $10MM annual benefit, securing funding and resources, and executing on initiative through iterative roadmap

Richfield, Minnesota, Us

• Strategic roadmap ownership for BestBuy.com’s Shipping & Fulfillment customer experience and functionality• Online Retail Product Leader across large enterprise effort to design and launch next day / two-day shipping options by leveraging store inventory near the customero Customer research and market testing to prove business case for redesigned experienceo Lead marketing efforts to message and promote shipping options to compete with Amazon shippingo Delivered $60MM annual increase in direct online sales as a result of shipping messaging • Serving as advocate and representative of DotCom throughout organization for the overall advancement of fulfillment core capabilities• Product owner for DotCom omni-channel experiences including exposure of local store discount inventory online, local store web sites, store locator, and in store pickup experience• Online Retail Product Leader launching Geek Squad Certified Refurbished and Open Box Inventory onlineo Customer research to identify effective approach to marketing refurbished and open box inventoryo Creating online experience that exposes difficult to sell used-class inventory and clearance inventory as a value option to customerso Resulted in faster turn on used-class inventory, decreased discounts, and 5x increase on revenue from used class sales

Richfield, Minnesota, Us

- Technology and Delivery owner for Best Buy Corporate Apps and Mobile Websites- Leading employee, contractor, and offshore vendor development teams - Managing budget over $10MM

• Development of WVLicense.com – online application designed for state licensing agencies to manage licenses, allow online registration/renewal/account access to licensees, and streamline license management operations for board staff. Retailed as a software as a service product with an annual subscription.• Development of web applications and web sites, primarily for government and educational organizations• Business and technology consulting

Denver, Co, Us

Management of large scale digital solutions projects in a consulting environment. Managing team of UX and Technology professionals, along with budget, scope, and schedule to consistently deliver outstanding results to the customer in an agile/scrum software development environment. Todo1- Analyzing the company's business model, development practices, and environment to create a custom methodology implementation suited for their organization- Successfully leading pilot project to validate methodology recommendation, train development team, and produce working software Kraft Canada (via IMS)- Developing offline windows tablet app for field point-of-sale reps to place ordersAmway- Developing series of iPad apps to highlight features of Amway products using Universal Mind's Digital Experience FrameworkSony Music- Working closely with Sony Music and artist estate to produce a revolutionary digital music experience for Jimi Hendrix - the second most popular free music iPad app the week it launched. Polaris ATV- Short strategic engagement to identify opportunities for a user experience iPad / iPhone / Android app. Oracle - Managing project to deliver user experience for an iPad application being developed by OracleT-Mobile- Managing up to 23 consultants over a long term project (13 months)- $7MM engagement- Agile Scrum master and manager of architectural infrastructure team - $90MM+ Project with over 100 total developers

Bridgeport, West Virginia, Us

In this leadership role, I worked closely with key stakeholders at all levels within the company and externally to ensure efficient internal company operations, provide value added services to Citynet's customers, and further develop and grow the company into a strong integrated communications provider. Program Management of Internal Systems - oversight, management, and design of internal operations systems. - Serving as Project manager for all IT projects related to internal systems.Leadership of Development and Provisioning Teams - managing team of 10 developers and 3 provisioners, including all aspects of hiring and employment decisions, staff development, scheduling, and mentoring. Customer Software and Web Development Business Unit Manager - Project manager for large development projects, - analysis of customer needs to propose solution, - customer relationship management, - business development, - profit and loss statement reporting and accountability- product manager for software products. - Product manager for LiveGrades product - managed the product from inception through market, including specification, software development life cycle (SDLC), marketing, sales, implementation / client engagement, and support.Corporate Stategic Management - serving as a member of the senior leadership team, defining and leading corporate initiatives, and serving as project manager for strategic projects. - Formed and led committee to improve morale, reduce turnover, and recognize employee contributions. - Project Manager for Telco Cost reduction project- Community involvement and volunteerism program manager- Project Manager for DS0 business case development to determine profitability for a new product.- Represented the company in the community through the Chamber of Commerce and other organizations

Bridgeport, West Virginia, Us

• Software design and development using primarily ColdFusion and Microsoft SQL Server• Served as only developer for internal applications, reporting directly to the CEO• Design and development of internal operations and back office systems that facilitated the transition of the company from a dialup ISP provider to a full service telecommunications services provider, including design of regulated financial reporting systems, taxing engines and reporting tools, billing tools, invoicing system, collections systems, sales and engineering order entry through installation workflow management system, and more• Development of Carrier Access Billing Platform which resulted in the collection of over $7.5MM in new revenue• Design and development of numerous intranet and employee management tools including payroll system, HR benefits systems, project management and client billing tracking tools, etc.• Development of large scale highly functional websites, applications, and dynamic content management systems; including the WVU Athletic website (www.msnsportsnet.com), a government time tracking application for field social workers, and a network of interrelated college athletic sites (www.smallcollegesportsweb.com).

Dublin, Oh, Us

Contract consultant responsible for implementing EDI solutions for Sterling Commerce's customers through the GenTran product. Development was completed using classic ASP.

Mba, Business Administration And Management, General

Bba, Management And Mis