Christopher Thorp Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Helpdesk Manager (3 years) - Managed Tier 1 and Tier 2 helpdesk technicians within the ITS division of a nonprofit educational association, including staff supervision and development- Successfully migrated from existing ticketing platform to a more robust ITSM platform- Implemented new standards, processes, reporting, and metrics within ServiceDesk Plus.

Austin, TX

-Managed a team of diverse technical staff within the System Support Division of a nonprofit educational association, including staff hiring, supervision, development, and evaluation-Developed new processes and metrics while refocusing staff responsibilities to improve project management and delivery while increasing workflow efficiency, leading to.

Austin, TX

- Managed a team of 22 in providing comprehensive technical support services to a wide spectrum of business clients of an Austin-based cloud hosting solutions provider, with responsibility for optimizing internal processes and ensuring on-time delivery of all services- Defined previously-unclear roles for various tiers of technicians, created a ticket.

- Provided ongoing virtualization engineering and implementation support within the University’s centralized, enterprise-level VMware virtualization infrastructure, resulting in elimination of redundant IT staffing and hardware needs in various university departments and total cost savings of more than $1.5 million- Planned, implemented, and supported the.

Austin, TX

- Provided comprehensive private cloud management services to more than 300 business clients, working daily with new and existing virtualization and SAN technologies- Managed a variety of customer-specific implementation projects, including customer onboarding and building final solutions

Washington D.C.

- Led a team of systems and network administrators in the design, implementation, and maintenance of organization-wide IT infrastructure projects affecting 150 local and remote employees of a national professional association - Worked with Director of IT to provide input on the IT Operations Group’s $400,000 annual capital and operating budget, including.

Arlington, VA

- Provided lead engineering support for Windows NT-based systems.

Houston, TX

- Served as technical lead and manager for Jr. and Sr. Systems Engineers while responsible for the design, implementation and maintenance of all Windows systems software and hardware for EPGN data centers in three locations supporting 400+ users.

Vienna, VA

- Provided systems engineering support for various projects related to the Reserve Component Automation System (RCAS) program for the National Guard and Army Reserve.

Ashburn, VA

- Responsible for the design, implementation, and maintenance of the corporate network. Managed all aspects of network administration and communications systems while leading systems administrators.