Advisory Board Member
CurrentProvide guidance to Concrete Engine executive team on our mission to provide carbon-neutral, readily available compute and storage specifically geared for AI workloads.
Aug 2024 - Present
AeroLeads people directory · profile
Jim T. Email & Phone Number
Tenured Information Technology Leader
at
Concrete Engine
3 work emails found
@rackspace.com
1 phone found area 210
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Tenured Information Technology Leader
Location
San Antonio, Texas, United States
Who is Jim T.? Overview
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Quick answer
Jim T. is listed as Tenured Information Technology Leader at Concrete Engine, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at rackspace.com, phone signal with area code 210, and a matched LinkedIn profile for Jim T..
Jim T. previously worked as Advisory Board Member at Concrete Engine and Vice President, Information Technology and Application Services at Rackspace.
Company email context
Email format at Concrete Engine
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*@rackspace.com
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AeroLeads found 3 current-domain work email signals for Jim T.. Compare company email patterns before reaching out.
Profile bio
About Jim T.
Jim T. is a Tenured Information Technology Leader at Concrete Engine. He possess expertise in cloud computing, enterprise architecture, business analysis, virtualization, sdlc and 20 more skills. Colleagues describe him as "Jim is an outstanding individual and an asset to any company. Jim is pleasant, friendly, and knows how to get things done. When you need to make sure it will get handled you call on Jim." and "Jim is a valued business partner of mine and has enabled me to understand his business and support his team when needed. I look forward to many years of supporting Jim and his team and value his partnership and friendship."
Listed skills include Cloud Computing, Enterprise Architecture, Business Analysis, Virtualization, and 21 others.
Current workplace
Jim T.'s current company
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8 roles
Jim T. work experience
A career timeline built from the work history available for this profile.
Vice President, Information Technology And Application Services
Led internal Information Technology team while also leading customer-facing Applications Services team. This unique combination provided the opportunity to develop working relationships with senior IT leaders of our customers, as we shared many of the same challenges.As VP, Information Technology, responsible for IT strategy, all internal applications.
Dec 2017 - Jun 2021
Senior Director, Fanatical Support
- Responsible for providing “Fanatical Support” to Rackspace single tenant and public Cloud customers. Specifically, lead a team of over 400 Systems Administrators, Database Administrators, and Application Support.
- Conceived, designed, and led the development and implementation of a suite of operational tools to allow scale and efficiency of support processes. Targeted processes included shift handoff, ticket quality reviews.
- Led a project to redesign the overall support workflow, intended to improve response time to customers and to assure work was presented to the right Racker. Average first response time was decreased from 9 hours to.
- Conceived and sponsored the project to deliver “Ticket Templates” to customers, allowing for structured data for certain customer-initiated requests.
- Launched a subscription-based offering for DBA services. Designed a new offering of “Dedicated Database Architect,” a for-pay, full-time resource fully devoted to a single customer.
- Progressed the Critical Application Services offering to provide deep support for specific Digital eCommerce and Content Management applications, including Oracle Commerce/ATG, Adobe Experience Manager, Sitecore, SAP.
Dec 2012 - Nov 2017
Senior Director, Application Development
- Led a team a software development team responsible for new development, continuous improvement, and maintenance of Rackspace enterprise applications, including customer support, ticketing, device provisioning, product.
- Implemented Incident Management, Change Management, Service Request, and Service Catalog modules of ServiceNow.
- Designed, developed, and delivered a customer information application that federates relevant data and provides a holistic view into all customer accounts, contacts, product portfolio, and open support tickets.
- Evaluated, selected, and consulted on implementation of Workday for the Rackspace “Global People System.”
- Implemented the Partner Relationship Management module of salesforce.com, including many extensions and custom enhancements for the Partner Portal, in support of the Global Partner Program that serves over 6,500.
- Delivered many high-value new services and enhancements to existing systems, including: a completely new user interface for the primary application used by Rackspace Support; the introduction of the “Customer” entity.
Sep 2006 - Dec 2012
It Consultant
As a consultant, managed the implementation of ADP Employee Self Service for a pharmaceuticals manufacturing company. Also completed detailed RFP for the selection of a Human Capital Management system.
Oct 2005 - Feb 2006
Director, Enterprise Service Automation
Director, PeopleSoft Enterprise Components (2002 to 2004) Responsible for development and support of PeopleSoft’s Enterprise Components, the building blocks used across PeopleSoft’s application pillars, and for PeopleSoft Catalog Management.Director, PeopleSoft Enterprise Service Automation (1999 to 2002)Responsible for development and support of.
Nov 1995 - Jun 2004
Manager, Software Development
Responsible for the development of WalkerClient Applications, the graphical client for Walker’s suite of financial products, and the WalkerClient Decision Support System. Responsibilities included full development life cycle and release management, design and review of business processes, and creation of user interface design standards for existing.
Nov 1992 - Nov 1995
Manager, Insurance Systems
Manager, Insurance Systems Group (1988 - 1990)Managed a staff of 51 and controlled a budget in excess of $3 million. Employed the STRADIS structured methodology to analyze, design, develop, maintain, and enhance the Automobile and Homeowners Insurance systems, supporting 70 district offices and over 1 million insured members.Supervisor, Auto Insurance.
Jan 1980 - Nov 1990
FAQ
Frequently asked questions about Jim T.
Quick answers generated from the profile data available on this page.
What company does Jim T. work for?
Jim T. works for Concrete Engine.
What is Jim T.'s role at Concrete Engine?
Jim T. is listed as Tenured Information Technology Leader at Concrete Engine.
What is Jim T.'s email address?
AeroLeads has found 3 work email signals at @rackspace.com for Jim T. at Concrete Engine.
What is Jim T.'s phone number?
AeroLeads has found 1 phone signal(s) with area code 210 for Jim T. at Concrete Engine.
Where is Jim T. based?
Jim T. is based in San Antonio, Texas, United States while working with Concrete Engine.
What companies has Jim T. worked for?
Jim T. has worked for Concrete Engine, Rackspace, Dpt Laboratories, Peoplesoft, and Walker Interactive Systems.
How can I contact Jim T.?
You can use AeroLeads to view verified contact signals for Jim T. at Concrete Engine, including work email, phone, and LinkedIn data when available.
What skills is Jim T. known for?
Jim T. is listed with skills including Cloud Computing, Enterprise Architecture, Business Analysis, Virtualization, Sdlc, Enterprise Software, Program Management, and Sql.
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