Thorren Knight Email & Phone Number

Cleveland, Oh, Us

As a Customer Success Manager, I excel in driving customer satisfaction and retention through my expertise as a website performance specialist. Leveraging my knowledge of OEM, products, and the automotive industry, I effectively address proactive and reactive customer requests and issues. My proficiency in Google Analytics has enabled me to provide insightful monthly product review (MPR) reporting and optimization recommendations, ensuring all Service Level Agreements (SLAs) are met for esteemed clients like GM, Ford, and Lincoln. My ability to analyze digital performance in detail and anticipate customers' future needs has been instrumental in aligning strategies and key performance indicators (KPIs) with cross-functional teams, fostering a collaborative and customer-centric work environment. I am a dependable and proactive team member, always ready to take initiative and triage escalated customer concerns, resolving them promptly to exceed expectations. My proficiency in MS Office Suite, Salesforce Service Cloud, and adaptability to handle multiple accounts and shifting priorities have contributed significantly to enhancing the support experience we provide our customers. As a dedicated Customer Success Manager, I am committed to continually improving team processes and creating knowledge base articles for the benefit of the entire team, further cementing our reputation as a customer-oriented organization.

Cleveland, Ohio, United States

In my prior role as an Account Manager overseeing Tier 1 and 2 accounts, I excelled in driving financial performance and client satisfaction objectives. Leveraging my strong business acumen, I effectively improved forecasting, productivity, claims handling, and customer service metrics. Additionally, I fostered a high-performing team by recruiting and retaining talented associates, conducting performance appraisals, and providing feedback and coaching. My client-centric approach allowed me to build cohesive relationships with clients, understand their objectives, and exceed their expectations, ultimately leading to increased client loyalty and business growth opportunities. With a focus on safety, risk management, and adherence to standards, I ensured a secure and efficient work environment while prioritizing safety procedures and prompt reporting of incidents. Additionally, I actively contributed to sales efforts by maintaining relationships with existing clients and providing valuable insights to the leadership and sales teams.

Valley View, Ohio, United States

Oversaw and optimized operational processes to ensure efficiency and excellence. With a proven track record of streamlining workflows and implementing best practices, I lead and motivate teams to achieve operational goals and deliver exceptional results. My strong problem-solving skills and attention to detail enable me to identify opportunities for continuous improvement, driving overall success and growth for the organization.