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Thorsten Janik Email & Phone Number
Head of E-Commerce
at
Liveo Gruppe
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of E-Commerce
Location
Mannheim, Baden-württemberg, Germany
Company size
Who is Thorsten Janik? Overview
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Quick answer
Thorsten Janik is listed as Head of E-Commerce at Liveo Gruppe, a with 4 employees, based in Mannheim, Baden-württemberg, Germany. AeroLeads shows a matched LinkedIn profile for Thorsten Janik.
Thorsten Janik previously worked as Head of B2C Business at Medi-Markt Homecare Gmbh and Head of Customer Care and Operations at Medi-Markt Homecare Gmbh. Thorsten Janik holds Master Of Science - Ms, Business, Management, Marketing, And Related Support Services from Maastricht University School Of Business And Economics.
Company email context
Email format at Liveo Gruppe
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Liveo Gruppe
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Profile bio
About Thorsten Janik
🚀 Dedicated Leadership Professional with 10+ years of experience in Customer-Facing Roles. I help companies cultivate and sustain high-value relationships and oversee the management of complex operational frameworks involving millions of interactions annually.🌟 Driving Excellence in Leadership:In my capacity as a leader, I orchestrate strategic management of operations, ensuring seamless interactions and upholding the highest standards of excellence. The core of my role lies in fostering a culture of excellence within the team, where every action is an opportunity to create lasting positive impacts.🔧 Operations Leadership and Digital Transformation:Beyond traditional management, I spearhead operational strategies that optimize efficiency and elevate overall business performance. My role involves navigating complex challenges with innovative solutions, with a particular focus on driving digital transformation initiatives. I am passionate about leveraging technology to enhance overall performance and outcomes.💡 Innovative Solutions for a Changing Landscape:The ever-evolving business landscape demands a proactive approach. I am committed to staying at the forefront of industry trends, implementing cutting-edge solutions, and ensuring our operations are not just adaptive but ahead of the curve.🤝 Open to Collaboration:I believe in the power of collaboration and continuous learning. If you share an interest in operational excellence, leadership strategies, or digital transformation, I'd love to connect. Let's exchange insights, explore potential synergies, and contribute to the collective growth of our professional networks.📈 Embark on the Journey:Every professional journey is unique, and I'm excited about the opportunities that lie ahead. Whether you're interested in discussing the nuances of leadership, sharing innovative strategies, or simply connecting over shared professional interests, feel free to reach out. Let's embark on this journey together!
Current workplace
Thorsten Janik's current company
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Liveo Gruppe
7 roles
Thorsten Janik work experience
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Head Of B2C Business
CurrentAs the Head of B2C Business, I lead a dynamic team of 125 professionals across inside sales, customer success, e-commerce, and customer experience. My role involves driving revenue growth through strategic sales initiatives, ensuring exceptional customer service, enhancing online sales channels, and optimizing the overall customer journey. By leveraging data-driven insights and innovative solutions, I strive to deliver superior customer satisfaction and achieve business objectives.
Jun 2024 - Present
Head Of Customer Care And Operations
I was entrusted with the critical role of overseeing Customer Care and Operations. My core responsibilities encompassed the strategic management of contact center operations, ensuring seamless customer interactions, and driving digital transformation initiatives to enhance the overall customer experience.
Sep 2023 - Jun 2024
Senior Product Manager Digital Benefit Success @ Prime Eu
During my tenure at Amazon, I owned digital benefit success for Prime in Europe. As a Senior Product Manager, I collaborated with digital benefit partners such as Prime Video, Prime Music, Prime Gaming, and others, working closely with local Prime teams to create customer-centric benefits. My role was rooted in innovation, aligning with Amazon's commitment to creating solutions that resonate with and engage customers.
Mar 2022 - May 2023
Program Manager Digitalization & Customer Experience
As the Program Manager for Digitalization & Customer Experience at Roche Diagnostics Germany, I played a pivotal role in developing a digital strategy for the finance & commercial services department. Leading local digital initiatives and contributing to global digitalization projects within our diagnostics division, I acted as the primary change agent, fostering enthusiasm for our digital journey.
Feb 2020 - Mar 2022
Team Lead Order Processing
At Roche Diagnostics Germany, I led a team of 16 people as the Team Lead for Order Processing. This role involved transforming analog processes into digital ones to enhance team efficiency and streamline e-commerce channels, contributing to the overall success of the German sales affiliate.
Oct 2016 - Feb 2020
Management Start-Up Trainee Project Management
During my time as a Management Start-Up Trainee at Roche, I gained valuable experience in strategy, continuous improvement processes, global indirect procurement, human resources, and site controlling. The program equipped me with the skills and knowledge needed for a leadership position.
Oct 2014 - Sep 2016
3 education records
Thorsten Janik education
Master Of Science - Ms, Business, Management, Marketing, And Related Support Services
Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services
Business, Management, Marketing, And Related Support Services
FAQ
Frequently asked questions about Thorsten Janik
Quick answers generated from the profile data available on this page.
What company does Thorsten Janik work for?
Thorsten Janik works for Liveo Gruppe.
What is Thorsten Janik's role at Liveo Gruppe?
Thorsten Janik is listed as Head of E-Commerce at Liveo Gruppe.
Where is Thorsten Janik based?
Thorsten Janik is based in Mannheim, Baden-württemberg, Germany while working with Liveo Gruppe.
What companies has Thorsten Janik worked for?
Thorsten Janik has worked for Liveo Gruppe, Medi-Markt Homecare Gmbh, Amazon, and Roche.
How can I contact Thorsten Janik?
You can use AeroLeads to view verified contact signals for Thorsten Janik at Liveo Gruppe, including work email, phone, and LinkedIn data when available.
What schools did Thorsten Janik attend?
Thorsten Janik holds Master Of Science - Ms, Business, Management, Marketing, And Related Support Services from Maastricht University School Of Business And Economics.
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