Thorsten Krämer Email and Phone Number

Currently, I hold the position of Head of Technical Service for Security Products at Siemens AG. In this role, I am responsible for ensuring the implementation and adherence to principles, processes, and methods for activities related to customer service within our service unit. This includes implementing strategies and policies, defining or developing function-specific principles, processes, and methods, and ensuring compliance with regional laws and regulations.I am accountable for ensuring the competence and capabilities of our workforce, providing the necessary work environment and infrastructure for optimal application services, and serving as the escalation point for customers in resolving application-related issues. Additionally, I oversee the management and performance of the assigned team and employees.Through my leadership and expertise, I have successfully maintained high standards of service delivery and customer satisfaction.

Responsible for driving the growth and evolution of the traditional service portfolio of BT SSP in Germany. This encompassed the maintenance contract business and various service offerings, with a particular focus on service industrialization in the fields of fire alarm technology, security systems, and building automation.In this role, I successfully developed and implemented strategies to enhance service offerings, improve customer satisfaction, and drive revenue growth. I worked closely with cross-functional teams to ensure seamless service delivery and collaborated with key stakeholders to identify and capitalize on new business opportunities.By leveraging my expertise in service industrialization and my deep understanding of the industry, I played a pivotal role in positioning BT SSP as a leader in the market and driving customer success.

Responsible for driving the development, expansion, and maximization of Global Account business activities, ensuring profitable growth for assigned customers within the Siemens organization. Leveraging a technical perspective as a Global Account Manager (GAM) counterpart, I worked closely with clients to understand their unique needs and challenges.In this role, I successfully developed and executed strategic account plans, fostering strong relationships with key stakeholders and influencers. I collaborated with cross-functional teams to deliver innovative solutions and drive customer success. Through my technical expertise and deep understanding of the industry, I identified opportunities for upselling and cross-selling, resulting in increased revenue and market share.By effectively managing the Global Account portfolio, I played a vital role in strengthening Siemens' position as a trusted partner and driving sustainable business growth.

Responsible for designing and delivering customized solutions for clients, taking into consideration their unique technical and organizational requirements. I specialized in the global maintenance and commissioning of complex security projects, with extensive expertise in CCTV, access control, and management systems.In this role, I collaborated closely with clients to understand their specific needs and challenges. Leveraging my deep knowledge of security technologies, I developed tailored solutions that met their requirements and exceeded their expectations. I successfully managed the end-to-end implementation process, ensuring seamless integration and optimal performance.With a focus on customer satisfaction, I established strong relationships with clients, providing ongoing support and maintenance services. Through my extensive experience in the field, I consistently delivered high-quality solutions and exceeded project goals.By leveraging my technical expertise and understanding of the industry, I played a critical role in ensuring the success of complex security projects on a global scale.

In my previous role, I was responsible for the management and support of CCTV and Video Management Systems. I independently planned and executed system and acceptance tests, ensuring the smooth operation of these critical security systems.Additionally, I played a key role in creating technical documentation and concept examples, providing valuable resources for the team and clients. I also provided international hotline support, assisting customers with technical inquiries and troubleshooting.By combining my technical expertise with a strong attention to detail, I ensured the successful implementation and operation of CCTV and Video Management Systems. I consistently delivered high-quality support and documentation, contributing to the overall success of projects and customer satisfaction.