Thorsten Gutsche Email & Phone Number

Vancouver, British Columbia, Ca

Langley Twp, Bc, Ca

Leading the expansion of new Telecom Infrastructure service offerings to complement existing portfolio of ZEPE engineering services.

Provider of Zema Software solution designed for collecting data, performing complex analysis, automating business processes, and integrating with third-party systems. Assumed VP role for both subsidiaries within 1 year of hire. Offices: North America, Europe, & AsiaZE Power Group Key Customers: Chevron, Shell, CME, ENBW)ZE Power Engineering Key Customers: (BC Hydro, Ledcor, ASL, BELL) Supervised: 106 Built New Strategy, Corporate Reorganization, Process Reinvention, Profitable Growth.➪ Transformed and executed the vision and strategy for Information Technology Operations into an efficient, profitable and successful Service Organization. Revised operating system into a scalable system in preparation for delivering services globally.➪ Reduced headcount from 106 to 56 while maintaining quality service that won multiple awards, including best customer service and best private cloud provider. ➪ Enhanced the corporate culture through coaching and mentoring teams implementing a KPI corporate-wide system that standardized scorecard. ➪Generated significant savings by renegotiating contracts with major vendors .➪ Diversified customer base expanding customers into Europe, and built a new ZE Power Engineering Telecommunication Division. ➪ Built a new data security team implementing an ITIL framework, SOC 1 Type 2 becoming 27001 and GDPR compliant.

Vancouver, Bc, Ca

For over 25 years Uniserve has been bringing innovative tech solutions to customers across Canada. Based in Vancouver BC, we provide smart, reliable services for home and business customers. We offer the latest technologies in digital phone service, high speed internet services, managed services, co-location/data centre and web hosting.

Consulted for Telecommunications and IT Services international and national organizations providing services that included strategic planning, sourcing and securing funding.

Langley, Bc, Ca

A leader in providing in-building wireless coverage solutions within Canada. Responsibilities included overseeing operations for the national engineering services. ➪ Revamped the structure of the Engineering department to address the issue of missed deadlines, cost overruns, lack of reporting structures, operational inefficiencies and low staff morale by implementing a new engineering structure with KPI’s and a balanced scorecard. ➪ Increased delivery times dates to 95% from 75% that resulted in enhanced quality of service, improved processes, increased workload by 20% with no more headcount while increasing customer satisfaction by 20%.

Group of companies - ATI Telecom International (Canada), ALTA Telecom (US) & ALTA Communications (Europe). Employs 750+ industry experts & professionals—managed P&L for new National Business Division.➪ Established new Business Division exceeded the Gross Margin goal by 2% and exceeded the Income from Operations by 3.8%.

Delivers business internet, MPLS private networks, cloud computing & MS hosted exchange to 4000+ businesses across Canada.Managed all aspects of National Operations including Service Delivery and Assurance for all products (Hosted and Manage Services virtual hosting, IT- Network, Data Centre’s, Network Operations, Network Monitoring, Cloud Computing, Back Office Systems, Project Management, Customer Service and Support Centre Support.➪ Established overall operation structure that identified process and structural challenges immediately and implemented yearly business objective plan.➪ Transitioned original Radiant back office with new technology that was cost-efficient and robust structure/system enabling the delivery of high-quality Tier I-III level 24/7 support to customers. Achieved 0% service interruptions.

Ca

Ignition Point subsidiaries included (Fatport Corporation 2006-2007 Director of Operations) & Teraspan Networks 2005-2007 Director of Operations) | Vancouver, Canada

London, Gb

A British supplier of voice, data, and internet services with 4,200 employees and $2B in revenue➪ Built, led, and mentored a high-performing team comprised of 8 managers and 300+ staff.

London, Gb

London, Gb

London, Gb

Bachelor Of Engineering, Communication Engineering

Communication Technician Certificate, Telecommunications Technology/Technician