Thorsten Wagner Email & Phone Number

Düsseldorf, Nrw, De

Düsseldorf, North Rhine-Westphalia, Germany

Accountable for the delivery of all service metrics, in conjunction with local OpCo, Partner and Affiliates service fulfilment personnel, and the responsible sales organization. Shape automotive connectivity services support and assure their performance throughout contract generations in their full lifecycles. Hands-on incident, problem and change management by guiding Vodafone’s IoT n-level support organization, enabling for speed, quality, and SLA adherence for large Enterprise customers. Secure customer satisfaction by demonstrating continual improvement in Vodafone’s services support and operations.

Düsseldorf, North Rhine-Westphalia, Germany

Düsseldorf Area, Germany

Quality Management for Telefonica GU7 and GU8 radio access deployment (Oct. 2020 to Sept. 2021)Receive Telefonica’s acceptance for 700 of 1000 backlogged radio sites by establishing guidance to Huawei’s rollout teams and suppliers in customer’s acceptance processes, EHS criteria and site deployment quality. Call for contractual reviews with suppliers to achieve quality targets and ramp up Huawei’s quality assurance model in close cooperation with customer’s stakeholders. Enrich skills in quality management and tools for radio access civil works.

Düsseldorf, North Rhine-Westphalia, Germany

Transport Deployment Management for Telefonica GU6, GU7 and GU8 transmission projects Achieve delivery of 25000 microwave planning services, 10000 link builds, integration, commissioning and acceptances over three major customer contract generations. Secure M€ revenue in hardware and service sales. Heading teams up to 25 internal and external resources, scaling up and down in time depending on volume demands. Manage more than 20 suppliers over time.

Düsseldorf Area, Germany

'Production Line' Deployment Management for German E-Plus transmission projects. Render Managed Rollout Services expertise to execute on German E-Plus’ national IP-RAN rollout. Application of project management methodologies to deliver high rollout volumes enabling account teams to sustain and improve business.Engage with and convince customer to improve customer’s workflows and communication flows enabling to meet their own goals. Challenging for technical deep dives, deriving process improvement, and applying constant waterfall and gap analysis to continuously improve in milestone achievements to successfully reach integration and yearly deployment targets.

Düsseldorf Area, Germany

'Production Line' Deployment Manager for German E-Plus transmission projects. Faced all challenges during packet node deployment. Turning around poorly rated rollout project. Devised and applied 5-key-point action plan to speed up rollout in 2012/Q1 challenging customer on their gaps in rollout preparation. Improved 300 actuals verses 900 planned integrations in 2011 to 1100 achieved integrations in 2012.

Within 23 Wards, Tokyo, Japan

Product Quality Management for Japanese Softbank transmission projects. Assure quality of access network hardware deliverables for Softbank Japan. Drive internal R&D, production and deployment management for root cause analysis and subsequent constant improvement.

Tokyo, Japan

Technical Project Management for New Product IntroductionBring several technology trial scenarios in diverse cultural environments to life. Lead small expert teams to introduce new products in lab or on-air trial network environments supported by R&D and New Product Introduction teams.Manage WiMAX trial networks in Japan to support customer governmental application for frequency awards.Launch IoT Smart Grid and Metering Proof of Concepts, testing Alcatel-Lucent WiMAX solution against customer selected 3rd party meter provider. Successfully demonstrate the ability of WiMAX to host smart metering in real life conditions for Energy Australia and SP Ausnet.

Düsseldorf, North Rhine-Westphalia, Germany

Integration Team Lead3G trials participation in Germany with subsequent short-term assignments in Sweden and Japan, being part of Ericsson’s globally first 3G network launch under Vodafone Japan.------------------------------------------System Integration EngineerAchieving engineering proficiency in telco systems and architecture. Engineering support in core network, 2G and 3G Multi-Vendor-Integration projects in various countries. Advance to team leader role delivering interface verification project for market entry.

Electro installations and maintenance of electrical machines.

Apprenticeship as Electrician.

Dipl. Ing., Electrical Engineering - Communitactions

1997: Best thesis 1997 in Communications awarded by VDI (~German IEEE), Germany

Fulbright Scholarship, Electrical, Electronics And Communications Engineering

1 Year Fulbright Scholarship granted to study focusing on Wireless Communications.

Japanese Language

03/2008-10/2004 1 Year full time Japanese Language studies to enable employment in Japan. - Japanese proficieny level 2 in December 2007.

Advanced Technical College Entrance Qualification (Fachhochschulreife), Communications