Tory Hotaling Email and Phone Number
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Tory Hotaling personal email
Tory Hotaling phone numbers
Drawing from over three decades of operational leadership experience, I bring a wealth of expertise dedicated to achieving operational excellence and optimizing outcomes. Throughout my extensive career, I have demonstrated my ability to construct and lead high-performing teams, streamline processes, and consistently deliver outstanding results within dynamic and highly regulated settings.My core competencies lie in devising operational strategies, refining processes, and instilling a culture of continuous improvement. I have a fervent commitment to leveraging data-driven insights to inform decision-making, boost efficiency, and enhance productivity. My proven track record includes adeptly managing competing priorities, overseeing budgets, and ensuring unwavering compliance with industry standards and regulations.I have effectively overseen intricate projects, introduced innovative solutions, and fostered collaboration across cross-functional teams to simplify operations and attain operational excellence. My leadership philosophy is firmly grounded in the principles of servant leadership, where empowering and nurturing team members to reach their full potential takes precedence.Adept at communication, I thrive in diverse professional environments and adeptly cultivate robust relationships at all organizational tiers. My dedication to creating an inclusive and collaborative workplace has resulted in heightened employee satisfaction and remarkable team achievements.I maintain an unwavering commitment to ongoing learning, personal growth, and contributing to organizational triumphs. If you seek a seasoned operations leader capable of spearheading transformative change and consistently delivering exceptional outcomes, I cordially invite you to connect with me.
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Manager Sales And RetentionAaa MountainwestGilbert, Az, Us
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Msc Sales And Service Travel Operations ManagerAaa Feb 2024 - PresentUs -
Senior Manager, CollectionsConn'S Homeplus May 2022 - Jan 2024The Woodlands, Texas, Us• Lead a high-performing call center team consisting of 50 - 60 agents, 3 senior agents, 3 managers, and a support team. • Increased FTE from 15 agents, 1 manager, and 1 senior agent in the first 6 months. • Increased revenue from $1.2 million to $3.5 million per month. • Provide side-by-side coaching, performance reviews, and mentoring to enhance agent performance. • Successfully manage performance objectives of collections and drive results. • Oversee compliance adherence to regulatory standards. Raised compliance scores from 79% to 93% and above monthly. • Improve customer satisfaction and call quality through proactive monitoring and feedback. • Address human resources issues such as attendance and interpersonal conflicts. • Actively participate in the interviewing and hiring of collectors, supervisors, and team leaders. • Coached and Trained managers in Leadership best practices. -
Mortage BankerMagnolia Bank 2021 - May 2022Elizabethtown, Kentucky, Us• Achieved remarkable success as one of the top performers in the company, consistently maintaining a Top 3 ranking throughout my tenure, showcasing exceptional dedication and performance.• Proactively engaged with customers through both outbound and inbound calls, specializing in guiding clients through the complex process of refinancing their existing home loans. Managed a high-volume workload, averaging 90 - 100 calls per day, while consistently delivering personalized and efficient service.• Demonstrated in-depth knowledge of industry regulations and compliance standards, ensuring that all loan applications adhered to legal requirements and internal policies.• Conducted thorough financial analyses, including debt-to-income ratios and credit assessments, to provide clients with accurate and actionable financial advice.• Acted as a trusted advisor, guiding clients through the entire loan process, from application to closing, and ensuring a seamless and stress-free experience.• Proficiently assessed client financial profiles, credit histories, and loan applications to determine eligibility and provide tailored loan solutions. -
Vice President Of Consumer RelationsCrosscheck, Inc. 2007 - 2020Petaluma, Ca, Us• Pioneered and executed comprehensive employee performance evaluation systems and innovative recognition programs, including the establishment of a company-wide recognition awards ceremony that has become an integral part of our corporate culture.• Delivered exceptional results by achieving a remarkable year-over-year revenue increase of over 8% in 2019, surpassing the established plan by an impressive $500K, showcasing my adept financial leadership.• Spearheaded significant team growth, expanding our workforce from 20 agents and 2 supervisors to a robust team of 48 agents, 5 supervisors, and dedicated support personnel, effectively scaling operations to meet increasing demands.• Demonstrated unwavering commitment to regulatory compliance, ensuring that all operational processes and practices met and exceeded industry standards, safeguarding the organization from potential legal or compliance issues.• Directed the development and execution of performance objectives, annual budgeting, and strategic forecasting, consistently aligning operational efforts with organizational goals and achieving sustainable growth.• Led comprehensive employee training and development initiatives, fostering a culture of continuous learning and skill enhancement, resulting in a more capable and motivated workforce.• Effectively handled conflict resolution and human resources management, addressing personnel issues promptly and professionally to maintain a harmonious and productive work environment.• Streamlined and optimized operational processes, identifying areas for improvement, and implementing strategic changes that enhanced efficiency, reduced costs, and improved overall performance.• Fostered a culture of innovation and process improvement, encouraging team members to contribute ideas and solutions to enhance operational effectiveness and customer satisfaction. -
Regional Vice PresidentTransworld Systems Inc. 2001 - 2007Us• Throughout my tenure, I consistently outperformed targets, achieving an average annual revenue of over $10M with profit margins consistently ranging from 30% to 40%, demonstrating my capacity to drive revenue growth and maintain profitability.• Collaborated closely with senior leadership to shape performance management strategies and contribute to the development of organizational policies, ensuring alignment with strategic objectives and best practices.• Demonstrated effective multi-site leadership by directing and overseeing the operations of multiple office locations, fostering seamless coordination, and ensuring alignment with the broader organizational mission and goals.• Skillfully managed resource allocation, including personnel, budgets, and equipment, optimizing operational efficiency while maintaining a strong focus on cost control and resource utilization.• Upheld a culture of rigorous compliance with industry regulations, legal requirements, and internal policies across all office locations. Led compliance audits, assessments, and comprehensive training initiatives to uphold operational standards and mitigate risk effectively.• Effectively managed vendor relationships, overseeing and optimizing vendor performance to ensure that services and products met the organization's requirements while driving cost-efficiency and quality.• Led and inspired multi-site teams, promoting a culture of collaboration, innovation, and excellence. Developed and executed strategies to align diverse teams with company objectives, resulting in increased productivity and employee satisfaction.• Implemented data-driven performance metrics and reporting systems, allowing for continuous improvement and informed decision-making at all levels of the organization. -
Branch ManagerTransworld Systems Inc. 1995 - 2001Us
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Assistant Branch ManagerTransworld Systems Inc. 1993 - 1995Us
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Front-Line AgentTransworld Systems Inc. 1990 - 1993Us
Tory Hotaling Skills
Tory Hotaling Education Details
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Grand Canyon UniversityWorking On My Degree In Applied Management -
Sonoma State UniversityBusiness Administration Coursework
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Grossmont CollegeGeneral Studies
Frequently Asked Questions about Tory Hotaling
What company does Tory Hotaling work for?
Tory Hotaling works for Aaa Mountainwest
What is Tory Hotaling's role at the current company?
Tory Hotaling's current role is Manager Sales and Retention.
What is Tory Hotaling's email address?
Tory Hotaling's email address is to****@****bal.net
What is Tory Hotaling's direct phone number?
Tory Hotaling's direct phone number is (707)-586*****
What schools did Tory Hotaling attend?
Tory Hotaling attended Grand Canyon University, Sonoma State University, Grossmont College.
What are some of Tory Hotaling's interests?
Tory Hotaling has interest in Specialize In Action Sports, Professional Photography.
What skills is Tory Hotaling known for?
Tory Hotaling has skills like Strategic Planning, Process Improvement, Executive Management, I Have 22 Years In The Collections Business, Certified Skip Tracer Through Risc, Leadership Training, Team Building, Leadership, Credit, Sales, Customer Service, Salesforce.com.
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