➢ Preparing departmental monthly reports to the General Manager.➢ Managing the property IT infrastructure, wired & wireless networks.➢ Managing the IT team, IT vendors, IT contracts, negotiations and Project management experience.➢ IT budget preparations, Capex & OPEX, IT P&L and IT cost control.➢ Network Designing, Data Centre management, with proper diagrams & network flow Metrix following the corporate policy.➢ IT security, User awareness, network security, data security, & Strict measures on PCI DSS and users compliance training ➢ PMS, POS, Finance, HR, Purchasing, ERP, Accor applications, office 365, Active directory users and the access Management.➢ Oracle Opera cloud configurations, Transactions codes setup, Oracle Simphony cloud configurations, EMC management, RNA reports setup, menu engineering.➢ Managing the virtual servers in Hyper V, Server configurations, RAID storage setup, DNS and DHCP. Server upgrades, migrations and fault analysis.➢ Daily and weekly backup of database to the remote and cloud destinations (Barracuda)➢ Layer 2 & Layer 3 switches configurations, Core switch, Access switches Configuration, VLANs tagging and interconnection ➢ Aruba access point, wireless cloud system management.➢ IT contingency for internet access, System access, Application access, Manual reports, emergency plans and incident reporting.➢ Managing Avaya IP Office (version 11.1), 250 IP Phones , Interfacing and call accounting and voicemail setup. ➢ NAS storage installation, data Replication, users management, mapping based on access privilege, firewall setup.➢ IT Inventory portal, IT incident reporting system and resolution within the time frame.➢ Organizing AV medias system for meetings, and events requirements.➢ Hotel GRMS, guest room management system, user management, interfacing, and configurations.

➢ IT Support to hotel guests and end users.➢ Network administration & trouble shooting➢ Managing Low voltage systems, & MDF

Inspired by the opportunity of handling the cluster role IT operation in Kuwait, completed few new projects successfully, and prepared a list of IT recommendations following the Accor SOP, which will contribute to the next quarter progressively in Accor. (List of completed projects)> Accor Opera Cloud Migration> Ving card Implementation & Interfacing> Forcepoint Firewall Migration> Message Box implementation > Accor Simphony Project onboarding> IT Training> Accor SharePoint Migration (SPOF) Project> Handover preparation to the new IT Manager

* Pre- Opening Member* Completed Projects on Hotel IT Infrastructure, PMS, POS, finance systems, Guest Wifi, Telephone systems, Interfacing, users training.* Server installation, Domain controller, Network shares, Printer and sharing* PMS (Opera) installation with local vendor, ERP Installation for hotel Backend operation* Creating contracts SLA, timely negotiations, system upgrades* CCTV ( samsung NVR) and connectivity* IT policy for Hotel users and guests and user control