"Chaifills" - A refreshing modern tea cafe continuously working on tea-innovations to serve different flavors of tea's, tea related supplies and quick eats in their retail outlets.

As an Operations Manager at NoBroker, I led Sales operations, marketresearch and analysis for strategic planning, developed data-drivenstrategies, and managed cross-functional teams to execute successfulcampaigns. I was particularly proud of my strategy analytics on owner, seller and PGsector resulted in a significant increase in revenue and market share forNoBroker. My responsibilities included Developing and implementing sales strategiesto meet and exceed revenue targets Conducted in-depth analysis of market trends and customer data to identifynew opportunities for growth and optimize pricing strategies, resulting inincreased profitability and market share Developed and maintained comprehensive data dashboards using Excel andKibana to track performance metrics and visualize sales data, providing keyinsights to senior leadership for strategic decision-making

• Responsible for overseeing the day-to-day operations of the team• Sets daily employee objectives and schedules to achieve & exceed company productivity and sales goals• Distributing the workload evenly amongst support staff and making sure motivation and performance levels are maintained• Built a well-developed and high-performing team that works together collaboratively• Fill in for senior management in their absence, managing budgets, and coordinating schedules, inventory, and supplies• Handled various campaigns such as retention, sales & renewals with analytic skills• Partner with senior manager to ensure quality customer service and supervise a team with diverse talents and responsibilities• MIS coordinator for whole Bangalore unit Data Collection and manage all data to give summary & presentation to higher authorities

• To control attrition & absenteeism• Motivated employees to increase productivity and maximize quality• Responded to team support queries to maintain Process efficiency• Overseeing day to day operational performance of 30+ employees• Engaged in continuous learning & development programs• Collaborated with other TL's to provide information on areas of improvement• Listen to team members’ feedback and resolve issues or conflicts• Created an inspiring team environment with an open communication culture• Delegated tasks, set deadlines and set clear team goals

• Assist managers in sales strategy development• Keep informed of new products and services• Recruit, Train and Coach the Ops team• To Prepare EOD reports and graphical representations

• Quickly responds to incident alerts and support calls• Network troubleshooting, Switches/NAS configuration through remote• Router, MODEM, LAN, WAN, W-LAN module configuration for clients