Nguyễn Thanh Quí Email & Phone Number

Ho Chi Minh City, Vietnam

1. CRM Strategy:- Oversee the CRM strategy for seamless communication and engagement throughout the customer lifecycle- Implement effective CRM practices to enhance customer relationships and satisfaction- Analyze user segments and collaborate closely with campaign and Business Intelligence teams to develop automated segmentation strategies and CRM.

- Strategize and present promotional campaigns tailored for VIP and Platinum clients.- Monitor customer purchasing behavior, distinguishing between active, inactive, and lost customers, and allocate CRM budgets accordingly.- Track the monthly birthdays of top VIP clients and collaborate closely with the Brand Retail team to ensure their satisfaction and.

Vietnam

- Oversee and managed campaigns to ensure the achievement of corporate KPIs.- Led a 6 members for the smooth operation of Rewards+, including transaction processing and maintaining member profiles.- Manage CRM vouchers and co-manage marketing communication channels, such as in-app push notifications and email marketing.- Develop customer data within the.

Vietnam

- Utilize CRM application to cultivate customer data, driving foot traffic to the shopping mall and enhancing sales for individual stores- Monitor the operations of the loyalty program to ensure its seamless execution.- Manage CRM vouchers and co-manage marketing communication channels, such as in-app push notifications and email marketing.- Strategically.