•Provide support to customers via Live Chat and Emails.•Drive business success and act as the voice of customers by providing feedback and innovative ideas.•Make follow-up outbound calls to customer to ensure their inquiry is resolved.

• Responding to Customer queries and concerns via phone and E-mail• Identifying and assessing customers needs to achieve satisfaction• Building sustainable relationships and trust with customer accounts through open and interactive communication• Providing accurate, valid and complete information by using the right methods/tools• Maintaining customer records by updating account information.• Handling escalations and complex queries.• Taking feedback from the customers.

•Building and maintaining positive relationships with customers for business growth.• Resolving customer complaints quickly and efficiently.•Assessing customer feedback and using the creativity to establish, improve, and refine services.•Knowing the competition and strategizing accordingly.

•Greetings customer and scheduling service appointments.•Cataloguing customers concerns, complaints and comments.•Writing service orders and desriptions of problem and repairs and explaining it to the customers.•Translating customers repair problems into standard repairt terminology.•Estimating the cost and time needed for repairs.

•Performing routine automotive maintenance tasks.•Maintaining a working knowledge of current industry best practices in automotive repairConducting extensive diagnostic procedures to •determine the sources of customers problems and provide accurate repair recommendations.•Inspecting vehicles according to the state’s requirements for safety.•Conducting necessary repairs and take vehicles for test drives to verify soundness.