Laura Workman Email & Phone Number

Charlotte , North Carolina, Us

At Thrive, we are on a mission is to redefine success in the service industry and empower leaders to thrive.We believe that everyone can achieve goals without sacrificing their well-being. Our Hire & Thrive program helps companies overcome staffing challenges while standing out as an employer of choice.Our professionals serve clients through our one-of-a-kind leadership development packages proven to build modern leaders equipped to navigate today's challenges.Visit us at https://www.thriveandperform.com to learn about our team and services.

Plano, Texas, Us

A Director of Operations leading a top-performing region, including the development of businesses, ranked in the top 1% nationwide. I oversaw the company's ongoing operational processes and business strategies to maximize guest and employee satisfaction. I developed and executed a human capital strategy to support the organization's overall business plan and strategic direction without compromising the company's culture.Areas of focus:• Collaborate with the CEO to develop revenue targets and long-term operational plans.• Organizational design and performance management.• Training and development of regional and district leadership teams.• Designed and implemented a district talent acquisition strategy for franchisees.• Set strategic goals for operational efficiency and increased productivity.• Evaluated ongoing performance by analyzing and interpreting data and metrics.• Controlled company costs and introduced tactical initiatives to address theft and other losses.• Participated in expansion activities (site location and development).• Succession planning.• Compensation and benefits.

Plano, Texas, Us

A regional coach and talent acquisition manager responsible for representing the corporate office and franchisee district in leading European Wax Center's corporate initiative. Areas of focus:• Develop, implement, and monitor franchisee day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.• Provided performance coaching and support to Franchisees and Managers in the region.• Led a regional training team to roll out a Train the Trainer initiative successfully.• Created content and facilitated virtual and in-person regional meetings for franchisees, managers, and trainers. • A resource expert for training and development of all roles.• Conducted on-site visits to regional franchise locations to identify operational deficiencies.• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.• Supported centers in achieving high mystery shop performance ratings.• Fostered relationships with local beauty schools by hosting brand awareness presentations, student tours, career fairs, mock interviews, and as company representative on various boards.

Plano, Texas, Us

A regional franchise business leader overseeing the operations of the five locations, including businesses ranked #10 and #12 out of 758 centers nationwide. Ensured the overall integrity of the European Wax Center brand and that the centers in the district met all financial and operating goals. Successfully led the teams to high-performance expectations while maintaining a positive culture.Areas of focus:• Hired, trained, and developed a team of District Trainers, Center, and Assistant Managers.• Increased district sales from $2M to $7M, with a 25-135% growth.• Successfully launched three new location grand openings, exceeding target goals by 40%.• Designed and implemented business strategies, plans, and procedures to meet strategic goals.• Evaluated performance by analyzing and interpreting data and metrics.• Controlled company costs and introduced tactical initiatives to address theft and other losses.• Developed a regional talent acquisition strategy.• Partnered with the CEO to develop succession planning strategies.• Training and development of new roles to support expansion.• Worked closely with the CEO to lead the company with integrity and establish and maintain a trusting, inclusive, and productive environment.

Plano, Texas, Us

A multi-unit franchise business leader for a top-rated Area Representative responsible for ensuring every guest has a memorable and inviting experience while delivering the company's desired financial results. Our location(s) continued exceeding business performance goals, resulting in expansion.Areas of focus:• Led a team of 15-18, including Guest Service Associates and Wax Specialists at each location.• Recruiting, interviewing, and developing staff members.• Facilitated consistent high-energy team and employee meetings.• Modeled and trained the team on customer service and sales strategies through daily coaching.• Developed emerging leaders to support company growth.• Oversaw local franchisee talent acquisition program.• Supported regional training and development department.• Executed the business strategy through effective scheduling and sales strategies to meet the business goal of $1M+ in revenue/unit.

A Director of an award-winning spa in Raleigh responsible for overseeing operations by bringing balance back to life for every client. Areas of focus:• Led a team of 25-28, including Front Desk, Estheticians, Massage Therapists, and Nail Technicians.• Training and development of all departments in customer service and sales techniques.• Conducted effective evaluations and quality service audits.• Increased brand awareness by attending career fairs and building strategic partnerships with local beauty schools to build a talent pipeline. • Effective scheduling to meet business demands.• Maintained inventory management and loss prevention system.

• Lead generation.• Identify and research potential clients.• Coordinate with the sales team to develop proposals.• Update and maintain CRM.• Represent the brand at local marketing events.• Participate in community service events and projects.

I joined the company as a Sales Manager and acquired the company within a few months.• Lead generation.• Established strategic partnerships with local businesses and fitness facilities.• Public appearances on local tv and radio.• Successfully increased closing % and client base from the previous owner.• Increased member retention and satisfaction.• Managed a team of lifestyle coaches and fitness trainers.• Created and maintained an adequate inventory, payroll, sales, and employee management operating system.• Responsible for all administrative duties to operate the business.I moved the company inside a local wellness center and sold it to work from home while raising my children.

I was enrolled in college, studying child psychology and working full-time. I found it challenging to obtain reliable and trustworthy childcare, and I launched and operated a program for children to support working parents.• Developed a curriculum for up to six children, ages 2-5.• Created a handbook that included operating procedures.• Created an effective communication system for working parents.• Presented business plans and best practices to local marketing groups.• Maintained a waiting list.

• Generated leads for potential clients.• Coordinated with client firms to understand specific job positions and requirements.• Designed hiring strategies to attract candidates.• Publishes job ads.• Screened applications and selected qualified candidates.• Interviewed candidates.• Completed new hire paperwork for clients and prepared employees for training.

• Administrative office support for three recruiters.