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-Team-oriented manager with considerable experience in Telecom operations including leadership of teams in Customer Care, Project Management, Technical Support, Account relationships and revenue retention.-Many years of loyalty with both internal and external customers, including hiring, training and managing. -Many years of providing excellent face to face customer service.-Extensive start-up abilities, including operationally rolling out of 3 new markets for XO Communications: Los Angles, Costa Mesa and Phoenix.-Strong written and verbal communication, interpersonal, and customer-service skills -Strong communication and interpersonal skills with the ability to act as a resource for, provide customer service in a courteous manner and work effectively with diverse groups of people at various levels within an organization. -Managed an annual budget of over $1.1 million and up to 20 employees-Ability to work well independently as well as part of a team.-Exceptional communications, negotiations and reporting capabilities. -Responsible for retention of existing customers. -Detailed knowledge of telecommunications, PBX, web services, conferencing, cloud and data networks including Voice over IP.
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Freight BrokerGreatwide Logistics Services May 2014 - Present -
Telecommunications Management ProfessionalCurrently Unemployed - Looking For A Job 2011 - May 2014Phoenix, Arizona AreaTeam-oriented manager with considerable experience in telecom business operations including leadership of teams in Customer Care, Project Management, Technical Support, Account Relationships, Revenue Retention and Coaching/Teaching/Mentoring.
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Project ManagerXo Communications Nov 1994 - Nov 2011Worked as a Branch/Operation/Project manager over Arizona and California Shared Tenant Telecommunications/Data Operations. Knowledgeable Provisioning Coordinator, Circuit Designer and Project Manager with expertise in design as well as coordination and installation of circuits in both a local and long distance environment. Equally comfortable with both voice and data, wire line and wireless. Tracked installs from *cradle to grave* informing both the customer and management with regular update… Show more Worked as a Branch/Operation/Project manager over Arizona and California Shared Tenant Telecommunications/Data Operations. Knowledgeable Provisioning Coordinator, Circuit Designer and Project Manager with expertise in design as well as coordination and installation of circuits in both a local and long distance environment. Equally comfortable with both voice and data, wire line and wireless. Tracked installs from *cradle to grave* informing both the customer and management with regular update throughout the process. A key player in resolving roadblocks preventing the timely installation of customer circuits. Show less -
Operation/Project ManagerXo Communications Nov 1994 - Nov 2011Worked as a Branch/Operation/Project manager over Arizona and California Shared Tenant Telecommunications/Data Operations. Knowledgeable Provisioning Coordinator, Circuit Designer and Project Manager with expertise in design as well as coordination and installation of circuits in both a local and long distance environment. Equally comfortable with both voice and data, wire line and wireless. Tracked installs from *cradle to grave* informing both the customer and management with regular update… Show more Worked as a Branch/Operation/Project manager over Arizona and California Shared Tenant Telecommunications/Data Operations. Knowledgeable Provisioning Coordinator, Circuit Designer and Project Manager with expertise in design as well as coordination and installation of circuits in both a local and long distance environment. Equally comfortable with both voice and data, wire line and wireless. Tracked installs from *cradle to grave* informing both the customer and management with regular update throughout the process. A key player in resolving roadblocks preventing the timely installation of customer circuits.Understood and managed product profitabilityManaged up to 20 employees in the 3 different markets including HR responsibilitiesManaged all aspects of PBX operations including sales responsibilities and operation responsibilitiesManaged the entire product line life cycle from tactical to strategic planning activitiesDeveloped and managed vender relationships including contract negotiation and oversightCoordinated multiple venders, XO Service delivery for T-1*s circuits, MPLS Show less
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Project ManagerCentral Parking System Nov 1991 - Nov 1994In charge of staffing and training of all personnel for mixed use Retail development.Responsibilities include all phases of customer, client and employee relationsExperienced in auditing processing of reports and staffing of employees for the Arizona Center facilities
Tom Hrlevich Skills
Tom Hrlevich Education Details
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University Wisconsin-OshkoshRadio And Television
Frequently Asked Questions about Tom Hrlevich
What company does Tom Hrlevich work for?
Tom Hrlevich works for Greatwide Logistics Services
What is Tom Hrlevich's role at the current company?
Tom Hrlevich's current role is Freight Broker.
What is Tom Hrlevich's email address?
Tom Hrlevich's email address is th****@****ail.com
What is Tom Hrlevich's direct phone number?
Tom Hrlevich's direct phone number is +160267*****
What schools did Tom Hrlevich attend?
Tom Hrlevich attended University Wisconsin-Oshkosh, University Of Wisconsin-Oshkosh.
What skills is Tom Hrlevich known for?
Tom Hrlevich has skills like Telecommunications, Voip, Wireless, Management, Managed Services, Networking, Optical Fiber, Leadership, Mpls, Sales, Call Centers, Project Management.
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