Founded in 2010, Semear is a non-profit institution that aims to develop and connect, by encouraging education, leaders committed to social challenges and that act as multiplying agents for a better and fairer Brazil.Instituto Semear is based on three pillars:1- Scholarship: In order to prevent good students from having their academic life interrupted due to lack of financial resources, Semear offers them a scholarship during the first year of college and, in some cases, the second.2- Mentorship: Each young-seed has a mentor, an experienced professional committed to the mission and values of the institute, who offers academic, personal and social support during their university career.3- Network: The objective of the network is to promote interaction and social awareness through the connection between the institute's participants through meetings, workshops and training.Follow us on social networks:Facebook: https://www.facebook.com/isemear/Instagram: https://www.instagram.com/isemearoficial/YouTube: https://www.youtube.com/channel/UCVX26cPzN0MrCHTrrL4HYug

- Desenvolver a visão de produto, compartilhando o roadmap de forma transparente com a equipe, proporcionando uma direção clara para alcançar metas e objetivos.- Responsável pelo gerenciamento de Epic, Feature e Product Backlog Items, bem como o planejamento e execução das Sprints no Microsoft Azure DevOps (anteriormente conhecido como Team Foundation Server, TFS).- Comunicar a estratégias de produto junto às áreas parceiras, assegurando uma compreensão abrangente e alinhada com os objetivos. - Identificar a resolução proativa das necessidades dos clientes por meio da aplicação de soluções tecnológicas, garantindo uma experiência do usuário aprimorada. - Apoiar de forma abrangente o time em todas as fases do ciclo de vida do produto, desde a priorização do backlog até a entrega efetiva de valor ao cliente. - Colaborar estrategicamente com as equipes de UX e Dados durante a fase de descoberta de soluções, promovendo uma abordagem multidisciplinar para otimizar a experiência do produto. - Utilizar as análises de dados estatísticos para orientar melhorias contínuas no produto, assegurando uma tomada de decisão fundamentada (data-driven). - Executar as estratégias de lançamento (GTM) para novas iniciativas, maximizando a adoção do produto no mercado. - Participar ativamente em estratégias e alinhamento com áreas cruciais, como Marketing e Vendas, garantindo uma sinergia eficaz entre as diferentes partes da organização - Aplicar as metodologias ágeis para impulsionar a entrega contínua e adaptativa de produtos. - Conhecimento em design e experiência do usuário, liderando processos criativos centrados no consumidor. - Competência sólida em gerenciamento de dados, com especial ênfase em Power BI para insights e análises robustas.

- Focused on disseminating Executive Strategies of Experience and Customer Service of Large Clients (Group A and Government Clients) with the regional teams.- Management of Processes and Service Quality for Large Customers.- Responsible for reviewing and adapting processes of REN1.000/2021 ANEEL regulations (Ex.: New Connection Process, Demand Increase, Mini and Micro Distributed Generation and others;- Review and implementation of systemic adaptations of processes in the CBILL Commercial System and other secondary integrated systems.- Monitoring and reformulation of the Indicators (KPIS) of ANNEX IV ANEEL related to the service of Large Customers, aiming at the quality of Service on Time and reducing compensatory fines.- Review of the process, Budget 2023 and analysis of the extension of the Contract of the Partner responsible for field activities: Sense of Poles, Inspection, Regularization and Removal of Waste.- Incorporation of internal processes to customer and market needs through analysis, research and review of the customer journey process.

Enel Brasil is part of the multinational Enel Group, one of the main integrated operators of the electric sector in the world.- Responsible for the Quality and Data team of the Customer Service area, responsible for the Customer Response Return and Electrical Damage Compensation processes;- Data Product Manager, dedicated to creating internal tools and data product for internal clients;- Management of RPA (robotic process automation) for Customer Response Return via email, SMS and/or letter, developed in UIpath, which reduces on average 40% of manual operations;- Manage the backlog of Data Projects in development via Kanban Trello and Planner, refine the Priorities and define the Roadmap of MVP deliveries (minimum viable product), in addition to collecting User Feedback;- Manage the automation and maintenance of data models, reports, dashboards (Power BI) and performance metrics (KPI and OKR) that support the main business decisions;- Review and readjust the internal processes in accordance with the new resolution ANEEL regulations, REN1.000/2021;- Generate and monitor ANEEL's Regulatory KPIs: INDGER (Indicators Management), Attach I (Complaints) and Attach III (Commercial Service Quality);- Participation in Cross-Functional teams developing strategic projects for the business;- Ensure that customer and market needs are incorporated into internal processes, through analysis, research and review of the customer journey process;- Identify and plan the department's future demands related to people, technology and budget.

- Management of the Quality team of the Reading and Execution area;- Handle of Reading and Execution Claims at 1st, 2nd and 3rd level (ENEL, OMBUDSMAN and ANEEL, respectively);- Coordination of the Third Party team of analysts, responsible for the massive handle of Claims;- Manage the Backlog (Kanban Trello) and the Roadmap of project development for reports, dashboards (in Power BI and Spotfire) and Claims analysis tools;- Define strategies and approach to reducing Claims, reviewing internal processes and proposing improvements in field operations;- Perform the Claims Forecast and maintain reductions in the amount of incoming claims, obtaining 15% reduction month-over-month;- Review of Customer Service Scripts and Instructions to open a new claim;- Reformulate the answers to customers, aiming a friendly and assertive communication, for better customer satisfaction;- Intercommunication with other areas of the company, aiming to mitigate current and future consumer problems, seeking to meet customer centricity;- Management of active call-back with the customer base, in order to anticipate customer specific demands;- Participation in conciliation hearings with clients and with the State's PROCONs (Consumer Protection and Defense Foundation), seeking to meet clients' requests and strengthen the Institutional relationship;- Develop subsidies for the legal team to deal with lawsuits against the company;- IRC ABRADEE – acting in the reduction of re-invoicing rate, maintaining the rate reduction and reaching the company's best historical record, which is less than 1 re-invoicing per 10,000 customers;- Propagating the correct application of ANEEL's normative resolution, REN414/2010, in re-invoicing and handling Claims;- Disseminate the customer-centric culture and strategy throughout their entire journey in the company.

- Manager of the Data Management team of the Electric Energy Reading and Execution processes of customers in the state of Goiás and interim Manager (9 months) for the Quality Management and Claims of Reading and Execution area;- Define objectives, goals and action plan through PDCA, Ishikawa diagram, RICE and GUT matrix and 5W2H analysis for strategic processes in the area;- Responsible for implementing the use of Business Intelligence Software (Power BI) by the team and the development of Dashboards and reports, being the focal point for the control and monitoring of metrics for partner companies and local and global board;- Management of the Database Management System (DBMS) on a local server, SQL Server, with ETL and provision of processed data for the local team, for automated dashboards and Bots implemented by the team;- Monitoring the migration of local servers to the new Data Lake AWS;- Migration of Power BI Dashboards to TIBCO Spotfire;- Interim management for 9 months of the handle of Claims of Reading and Execution at 1st, 2nd and 3rd level (ENEL, OMBUDSMAN and ANEEL, respectively);- IRC ABRADEE – acting in reduction of re-invoicing rate, with a 65% reduction in 6 months;- Monitoring of Auditing items in the Reading and Execution area;- Inclusion and Review of Work Instructions and Organizational Procedures in the IMS Integrated Management System;- Management billing of third-party reading collection companies;- Leadership of strategic projects, seeking to increase internal efficiency seeking better and more optimized results.

• Leader of the Sales Operations area in Brazil, providing support on-demand for LatAm;• Management of two Coworkers (1 trainee and 1 minor trainee);• International Experience, Chile - Santiago. A week performing knowledge transfer and review of internal processes;• Build and Creation of data analyses reports and dashboards (forecast, pipeline, accuracy, quotas and others), using Excel and Business Intelligence (BI) Software, enabling greater agility and better results on the analysis carried out for local executives and for the Executive Committee of Americas;• Management of Revenue Forecast x Budget x Realized, ensuring final accuracy;• Commissioning Audit of sales team and related processes;• Participation on weekly videoconferences, and sometimes responsible, to inform the Sales Forecast for the America's Executive board;• Control of Company's internal documentation for registration on our Customers and Partners;• SICAF - Maintenance of the Unified Supplier Registration System, that allow supply of materials or provision of services to the government;• Cloud Services - Developer of Dashboards, for internal and for clients utilization, in order to control Consumption and Excess of all components of the Service. Responsible to provide the final price of total consumption and invoice the clients;• Management of sales opportunity records on Partner Portals;• Leadership in strategic projects, as needed, seeking to increase internal efficiency and optimized results;• Changepoint - Administrator in LatAm, responsible for the system, training of users and creation of reports inside the tool;• Coordination of the team in charge to prepare the professional services rate card;• Control of Cisco's Attach and Renewal Rate - Management of Metrics to keep them on highest level. Responsible to increase 37 percentage points on AR in FY15 (Cisco), maintaining the metric level in the following years.

• Sales Operations Support for LatAm (Brazil, Chile and Mexico);• Third Party Management - Control and ensure the correct quantity of requests, ensuring correct billing to the partner and cost reduction to the company. Economy generated, in 18 months of operation, of BRL 20,000.00 and recovery of USD 100,000.00;• Work closely with Finance team to make improvement of processes related to commissioning of sales team, providing greater agility, control and accuracy;• Worked with the Finance team in improving processes related to commissioning the sales team providing greater agility, control and assertiveness processes;• Worked with the Presales team on the drafting Services Pricing Tool in excel allowing greater fluidity of quotations related service;• Responsible for support and maintenance of CRM - SalesForce.com to support sales, pre-sales, marketing and customer support teams, also performing knowledge transfer to end users to maximize the use of the tool; • Responsible for carrying out the implementation of the plug-in "connection for office" of SalesForce (in LatAm) which provided higher speed in importing the data to Excel and provided more time for users in their activities purposes;• Changepoint PSA – Compuware – Tool Support;• Interacting with internal teams to provide a better understanding about the processes and activities of the company;

• Build and delivery of advanced Dashboards (sales funnel, forecast, actual x budget, pipeline, etc.) which enable a better Data visualization and contributes for a Decision Making from the Commercial Management Executives;• CRM – SalesForce support and maintenance; • Cross Functional within all company’s towers delivering complex reports and data analyses;• Disseminate Sales Best practices within the Commercial Team; • Huthwaite – Spin Selling process support;

• Assistance on the Business Plan of Banco do Brasil, Programme of Sustainable Regional Development;• Implementation of local fisheries management with the Ministry of Fisheries and Aquaculture (MPA - Ministério da Pesca e Aquicultura)• Assistance on creation of local environmental projects;• Technology and knowledge handover;