Toby Thongphasavanh Email & Phone Number

Greater Minneapolis-St. Paul Area

Golden Valley, Mn

| Security Operations Center | • Analyzed security, monitoring, firewall, and intrusion prevention system logs using numerous database query techniques and tools.• Created content, revised existing content, and continuously monitored content quality within the SIEM Platform to improve incident identification and response times.• Worked with key stakeholders to implement procedures and systems for the protection, conservation and accountability of proprietary, personal or privileged electronic data.• Performed complete triage of incidents to determine the impact, exposure and scope of the problem and provided remediation steps.

Hopkins, Minnesota

Work on three projects under Global IT with three other interns over the course of 12 weeks.| Project 1, Business Analyst | Project Delivery End User Experience Enhancements •Interviewed key stakeholders of the Enterprise Project Management (EPM) tool to capture major pain points and difficulties within the system. • Advised senior leadership on 15+ critical improvement ideas that will increase the efficiency, reduce throughput time by as much as 20 hours, and enhance the overall usability of the enterprise tool. | Project 2, Project Manager | Microsoft Project Server 2013 Migration • Identified 100+ custom text fields used by 70 business units as clunky, irrelevant, and non-value added in effort to help with the ongoing migration from MS Project Server 2010 to 2013.| Project 3 | Technology Governance Risk Controls (TGRC) IT Security • Developed a training initiative that is focused on raising security awareness for Cargill on a global enterprise level. • Researched intensively, consulted with legal and privacy, and followed an agile methodology as the training initiative was approved by leadership to become a full scale campaign.• Launched 3 campaigns on TGRC, Law, and Strategic Sourcing to assess current awareness through data analysis of metrics captured from Core Impact technologies.

St. Cloud, Minnesota

Research and analyze different network solutions to improve upon current configurations. Perform server maintenance, as well as installing and setting up new systems.

St. Cloud, Minnesota

Provide proactive technical support for faculty and staff pertaining to network, computer, printer and miscellaneous issues. Conduct customer service mainly face to face, and also over the phone, and remotely.

St. Cloud, Minnesota

Respond to technology and campus related questions for faculty and staff, and students at the Help Desk Location, over the phone and remotely.

Waite Park, Minnesota

Effectively plan and execute the transfer of one hundred employees to a new cell phone management server. Increased productivity by developing an inventory system for current and future hardware and software. Maintained and managed user profiles, email groups and user accounts

Brooklyn Center, Minnesota

Ran diagnostics on products to provide assistance and solutions for clients.

Bachelor Of Science (Bs), Information Technology

Activities and Societies: Vice-President of SCSU eSportsWorked an average 20 hours a week while attending full-time.

Liberal Arts And Sciences/Liberal Studies

Attended as a PSEO student Senior year as well as 1 semester afterwards.