Work Experience2018-2020 RECEPTIONIST/ Starr Dental Group, Springvale Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times 2020- present RECEPTIONIST/ iSell Estate, Springvale Coordinated schedules, meetings, and property visits for 10 real estate agents, and provided administrative support to a total of 20 staff members Assisted visitors, directing them to a appropriate personnel, and answered an average of 50 calls and emails daily Implemented new data management system that expedited data retrieval by 70%EducationB.S HOTEL MANAGEMENT- Holmesglen Institute 2018-2020Business Administration and Management- Holmesglen Institute 2020-2021CERTIFICATIONSDiploma of Dental Technology- 2019Certificate IV in business management- 2020Diploma of Business- 2021