Thu Vo Email & Phone Number

San Francisco, Ca, Us

New York, Ny, Us

San Francisco, California, Us

Led the comprehensive management of Workplace Services, Programs, Projects, Vendors and Budgets for HQ Campus (2.2M+ sq. ft. Class A buildings), while overseeing a team of Lead Coordinators to foster collaborative partnerships, ensure regulatory compliance, uphold office standards, and deliver an exceptional workplace experience for 8,400+ San Francisco designated employees.

New York, Ny, Us

Effectively led a dynamic team of 10 and managed daily operations across 3 WeWork buildings (213,000+ sq. ft. of co-working space, servicing 2000+ members), primarily focused on Asset Performace, P&L, Sales, Vendor Management, Growth Strategy, Events & Programming.

Amsterdam, Nl

• Responsible for 30% of Total Revenue in North America, overseeing Retail & Outlet locations in U.S. and Canada West Region (16 new store openings).• Consistently exceeded Sales Targets by 10%-30% by working closely with Store Managers to drive KPIs, analyze Sales-to-Stock performance, manage P&L and formulate effective action plans.• Served on Global Innovation Task Force to beta-test & implement new technology including Scotch Daily app, Private Appointment Online Booking, CRM, Email Segmentation & Personalization and RFID.• Successfully orchestrated numerous Retail Summits across North America, overseeing logistics, collateral creation, and workshop administration to bolster brand culture, elevate leadership competencies, and maximize business potential.• Engaged in strategic collaboration with Corporate & Retail Store teams to conceive & implement hyperlocal marketing strategies, igniting sales growth and delivering exceptional experiences for devoted brand enthusiasts. This resulted in 13% upsurge in Client Retention and 20% increase in AOV YoY.• Generate exceptional Customer Experience Journey through implementation of Minimum Expectations Training.

Amsterdam, Nl

Nl

• Successfully launched the company’s “affordable luxury” multi-brand retail concept Bastille in San Francisco.• Analyzed KPIs, stock turn & sell-through to better understand merchandise performance and ultimately deliver effective buying/product placement.• Increased brand awareness by 50% in new market through various marketing activities including partnered events, fashion shows, local media editorials and store “open house” concept.• Served on Corporate team tasked with developing, maintaining and growing the new e-commerce venture, resulting in a 22% increase in revenue.

Nl

Breganze, Vi, It

• Worked closely with Store Manager to ensure collaboration, efficiency and optimum profit in all areas of operations.• Optimized sales, maintained and enhanced brand image and exceeded customer relationship management at all levels.• Trained, developed and managed performance of all store employees.• Achieved 30% growth in annual revenue.• Increased customer experience through creative store displays, provided a consistent platform of relationship management and follow up sales.• Awarded first ever Retail Employee of the Month.

Breganze, Vi, It

Columbus, Oh, Us

• Implemented and maintained visual and merchandising presentation in accordance with company policies, procedures and processes.• Prioritized merchandise, presentation and marketing to optimize business flow and turnover.• Responsible for recruiting, staffing, scheduling 100 plus employees, general maintenance and general appearance.

B.A., Management Information Systems, General

General