1. Develop a strong and trustworthy relationship with Toyota Financial’s partners (Toyota Motor Vietnam, Hino Motor, Suzuki, Dealers network).2. Study and propose new products/programs to meet the market demand and support business development.3. Study and apply Digital Tools to enhance business performance and find new opportunities.4. Cooperate with vendors to develop new operating system, connect with related departments to move from current system to new one smoothly.5. Develop new business to fit with Vietnam market: car rental establishment and cash loan business development.

Start new business for vending machine:- Study market for vending machines in Vietnam- Work with international suppliers to select and develop suitable vending machines for VN market.- Find finish good sources for vending machines. Make procurement plan and sales.- Recruit and train staff for finish good supplying monthly.

Experience: Customer service, Strategy management and Operation Management 1. Strategy building up and developing approved by holding company BOD.2. Manage strategy implementation for all back-office departments.3. Cooperated and controlled operation of CMS factory, purchasing, logistic and ISO implementation.4. Lead the developer team to build up IT system for CMC P&T.5. Manage Customer service, IT service management, Authorized service provider in IT hardware.6. Cooperate with sales team to process all back office supporting job smoothly.Manage 100+ staff in 7 departments: Logistic, Warehouse, CS, Technical Service, RnD, Purchasing, HCM Branch

1. Planning, strategy and sales support experience (11 years):- Manage 1xx service shops in 64 provinces: open new shops, evaluate current shops to improve performance, apply new policies, KPI, claims…- Planning and arrange thousands of Panasonic customers to join products repairing campaign, customer satisfaction survey, dealer survey, dealer support campaign…- Communicate with Regional Panasonic to submit reports, plan, activities and experience sharing.- Build up, control and manage CRM system and share-point website with 2xx users, Call center system. Cooperate with Vendors to manage and solve system error, build up new functions.- Support related departments/sections in Panasonic Sales VN for other customer service tasks.- Enhance IT systems in daily work for other teams to improve productivity and co-operations.2. Business planning and cost control experience (8 years):- In charge of allocating hundreds of billions VND yearly: make business plan, budget control, allocate budget for all activities and checking those payments monthly…- Follow and manage cost as yearly/quarterly KPI and re-arrange business plan to follow sales target.- Build SOP (Standard Operation Procedure) for the whole department and partners to follow and adapt company requirements.- Analyzed data of thousands and thousands of customers information, requirements, claims via system to understand customer insight and submit proposal to improve company reputation. 3. Sales and Marketing (3 years)- Dealing with partners to sell e-Warranty package for Panasonic products as sale target.- Prepare marketing campaign to enhance customer satisfaction and service of Panasonic products.- Conduct customer/dealer survey then analyze to improve customer loyalty to Panasonic products and understand customers' demand.- Manage incentive payment and channel development for each area and desired category