Thu Pham Email & Phone Number

Minnesota, United States

United States

Hanoi Capital Region

District 1, Ho Chi Minh City, Vietnam

Responsibilities include:- Using computer systems to make reservations (OPERA CLOUD). - Taking enquiries from customers who from OTAs source. - Doing TARS booking. - Making confirmation letters and Rooming List. - Providing the clients with additional services or special services. - Explaining to the clients about the services the hotel offers. - Answering the clients' questions and complaints.Gains and recognition:- Learning how to work with the OPERA Cloud system. - Teamwork. - Demonstrated excellent customer service skills by maintaining a calm demeanor and resolving conflict effectively.- Known more about OTAs- Handling customer complaints in a professional manner.- Processing an average of 50 reservations per day. - Providing excellent customer service at all times.- Assisting with training new reservation agents.

Tây Hồ District, Hanoi, Vietnam

Responsibilities include:• Instant Service:- Contacted other departments to handle the needs of the guests- Imported checked in guests’ information to the Opera system• Reception:- Supported the staff doing guest check-in and check-out process- Prepared welcome letters and delivered them to rooms before guestscheck in• Reservation:- Received room reservation via telephone and email- Checked bookings on Central Reservation System- Observed & practiced processing, modifying, and canceling reservations via email- Observed & practiced creating bookings on PMS- Handled airport transfer requests- Checked trace report and No-show report• Wellness Service:- Checking the facilities- Checking the pool- Control the number of guests entering and leaving the gym• Vip Lounge- Setting up and cleaning tables- Serving food and beverages to guests as requested.

Da Nang City, Vietnam

Responsibilities include:- Serving food and beverage for the customers in warmly manner.- Setting up the tables before and after the meal. Fold many types of napkin fold.- Learn how to take the order, customer numbering and do it immediately with the guest.- Answering the question clearly and recommend them some special food of restaurant as required.- Clean the glass, plates, knife, fork, ...- Carefully listen the customers’ demand and respond it as soon as possible.- How to work with other people smoothly.- Ensuring all the implements which the customers used spotless, tidy.- The way to serve the guest and carrying various type of plates.- How to open a bottle of wine and have some basic knowledge about wine.- Knowing the buffet station on the breakfast.- Clearing and resetting.