• Identify and investigation of network issues, performing root cause analysis and implement an action plan for the resolution and dissemination of conclusions.• Perform as a technical lead and interface with the project team regarding project deliverable and status updates, develop and maintain documentation.• Preparing Scope of Work (SoW).• Provide on-site support to operate and maintain an operational environment based on the SoW.• Expert knowledge of Routing & Switching.• Design, implement the network infrastructure using Catalyst Switch, Nexus Switch, ASA, ISR Router, ASR Router,ISR Router, etc• Moderate knowledge of Server,Virtualization and Security.• Experience with administering and troubleshooting Network• Experience with deploying, maintaining, or troubleshooting Network• Expert troubleshooting and critical thinking skills.• Continues self-improvement and learning to maintain current technical knowledge.

• Strong technical and team leading skills combined with strong communication skills to my juniors.• Providing and presenting POC and Demo about the network products to customers.• Working closely with Presale and Sale team for discussing about project proposals, designs and solutions.• Weekly meeting with customer network team and security team for Network Design, Implementation plan, migration processes, project requirements and plans.• Develop and provide low level designs, high level designs, handover documents, knowledge transfer documents, user acceptance test and operation procedure documents to customers.• Update and report to project manager and customer teams about the project status in timely manner.• Preparing scope of work (SOW), scope of procedure (SOP), methods of procedures (MOP), change management process.• Discussion and explanation about the implementation and migration plans with customer teams.• Troubleshooting, onsite standby supporting, performing root cause analysis and taking the action plan for solving the issues during and after migrations.• Onsite or standby maintenance support required for testing the services by other teams after migration and implementation.• Responsible for on-site installation, testing, commissioning an acceptance of Access Network devices.• Provide technical support to customers through remote and on-site trouble-shooting.• Sub-com Management, deal with customer for PAT and handover process.• Survey existing network information and detail design, prepare MOP and support operation. • ZTE (ZXCTN6110) Migration in Yangon South Region.• Know about POI routers installation, commissioning, integration and LLD design. • Huawei 2xPE(CX600-X3) and 2xCE(S9306E) installation, commissioning, integration and migration for ZTE PE/CE migration.• ZTE PE (M6000-5s & T600) and CE(8902E & 5952E) Migration.

• Vendor Management: Evaluates services provided by vendors and recommends changes.• Meeting with Bank’s CTO, server team, database team and other vendor teams for their requirements.• Discussion with my team manager and leader for network design and new branches set up.• Preparing scope of work (SOW) and change management processes for approving by CTO and my team manager.• Collaborated with server team to resolve network related problems.• Experience in a fast-paced support environment in a campus networks as a member of a 24x7x365 network and/or security operations team.• Installation, configurations and maintenance (Active Directory (2012), SMTP, DNS, Hyper-V, FTP Server, Exchange Server 2010, Backup server).• Designed, implemented and tested the LAN and WAN for 15 branch sites in Yangon.• Adopted multiple protocols and policies to ensure the high availability for critical call center business.• Implemented a large scale campus network with no single failure point.• Designing and configuring DMVPN over MPLS VPN and internet to provide security and redundancy between Hubs and Spokes.• Experience of deploying firewall policy rules that utilize Network Address Translation (NAT, PAT and Static NAT).• Designed and implemented a robust VPN network connecting the data center.• Adopted Cisco GRE and IPSEC VPN technology for the huge scale VPN network to simplify the management and improved the stability.• Troubleshooting the tunnel up or down and testing the services between hub and spokes.

• Support & maintain the IT infrastructure which includes hardware/software and networks.• Network cabling, setting up Cisco router, switches, wireless devices and any computer accessories.• Ensure adequate antivirus protection & solutions are maintained and updated.• Respond to requests and inquire from system users.• Sets up new computers including installation of operating system and appropriate software. • Service support EMC system storage vendor.• Perform daily operational tasks such as health checks, documentation and reporting.• Planning, implementing and maintaining Windows Server 2008 Active Directory.• Managed user accounts, groups and controlling access rights using Active Directory.• Documented network architecture using Microsoft Visio.• Installing, upgrading, troubleshooting and correcting computer hardware/software and network problems in MS windows system.• Providing end-user training and assistance where required.• Installed new cabling system, troubleshoot the connection problems.• Known of techniques and technologies to troubleshoot wireless networking problems.• Configuring access points and hot-spot gateways for Wi-Fi network.• Successfully implemented wireless system using TP-Link, UBIQUITI.• Established and maintained excellent customer relationships by providing regular follow-up and support.