Thuan Do work email
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Thuan Do personal email
Over the past 15+ years, I have gained extensive experience in managing and driving continuous improvement in business development, operations, compliance, and customer service across retail pharmacy networks of up to 90 stores and $500M in annual revenues.Career Impressions:★ Spearheaded COVID-19 testing and vaccinations across 90 Walgreens stores in 6 states, resulting in the successful completion of 1.2K+ offsite clinics with 250K+ vaccines administered over 6 months.★ Drove targeted initiatives to improve medication adherence across the 90 Walgreens stores, resulting in the network achieving the highest proportion of days covered (PDC80) in the region and the second-highest in the chain in the last 2 years.★ Directed all state and federal regulatory compliance efforts across the 90 Walgreens stores, resulting in zero reported violations during DEA visits and Medicare audits for the last 3 years.★ Established a partnership between Walgreens and the CentraCare, Fairview, and Essentia health systems in Minnesota, resulting in 340B contracts that generated $10M+ in annual revenue.★ Executed multiple initiatives to improve pharmacy customer experience and employee engagement at Walgreens.
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Director Of PharmacyEncompass Health Apr 2023 - PresentBirmingham, Alabama, Us -
Director Of PharmacyEncompass Health Jan 2022 - Apr 2023Birmingham, Alabama, Us
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Healthcare SupervisorWalgreens Boots Alliance Apr 2015 - Dec 2021Deerfield, Il, UsKEY ACHIEVEMENTS★ Defined and established a customer-centric strategic vision, data-driven goals and KPIs, and comprehensive operational roadmaps to drive consistent growth/improvement in new business, partnerships, and customer service across all 90 stores.★ Devised and implemented organic and inorganic growth strategy, including leading acquisitions of stores from Snyder’s, Shopko, K-Mart, Lund’s & Byerly’s, HealthPartners/Park Nicollet, and Fairview, as well as various independent pharmacies.★ Coordinated with regulatory agencies and health systems across Minnesota in re-establishing operations at multiple sites destroyed during the George Floyd protests, including a specialty site in Minneapolis that was re-established in just 10 days.★ Fostered the development of an accountable, transparent organizational culture to revitalize employee engagement, resulting in the turnaround of a team from the lowest to the highest overall engagement scores within a year.★ Drove all compliance efforts, including preparing sites for Minnesota Board of Pharmacy and DEA visits, managing compliance at a specialty site to prepare for URAC accreditation, and leading Medicare Part B DME reaccreditation efforts within Minnesota. ★ Identified significant operational gaps/flaws in the prescription error reporting process that informed pharmacist training and disciplinary actions, resulting in corrective actions that prevented potential legal action arising from incorrect disciplinary actions. -
Pharmacy Supervisor D134Walgreens Co Jul 2012 - Mar 2015District Pharmacy Supervisor – District 134 - Aug 2012 to Mar 2015I spearheaded the end-to-end planning and implementation of strategic initiatives to improve medication adherence, pharmacy customer experience, and team member engagement within the district (with full budgetary and P&L responsibility).KEY ACHIEVEMENTS★ Turned around the district from the lowest scores for medication adherence and employee engagement in the entire district to the highest in the region in just 2 years. ★ Led the development and rollout of a new training program for high-performing Walgreens pharmacy managers within the region, resulting in all participants in the initial pilot class earning promotions to district or higher-level positions. ★ Directed the implementation of a successful pharmacy adherence pilot program for Minnesota, Iowa, Wisconsin, Nebraska, and North and South Dakota.★ Organized and facilitated integration meetings with diverse business stakeholders (including non-retail business units) to enhance cross-functional collaboration.
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District Pharmacy Supervisor D315Walgreens Apr 2007 - Jun 2012Deerfield, Il, UsKEY ACHIEVEMENTS★ Managed a team of 45 direct reports and 3-5 indirect reports, including providing strategic guidance and thought leadership to ensure high-quality care delivery and optimal patient outcomes. ★ Developed and implemented multiple successful pilot initiatives, including a training program for pharmacy managers (which was eventually implemented across the chain) and a health screening program at retail.★ Oversaw the development of a new specialty business in St. Cloud, MN, to generate $1M+ in additional monthly revenue, in addition to implementing cost control strategies at a 24-hour pharmacy site to deliver $1M+ in annual cost savings.★ Provided strategic direction and operational leadership for the rollout of pharmacist-administered flu immunization at retail across stores in Minnesota. -
Pharmacy ManagerWalgreens Aug 1998 - Apr 2007Deerfield, Il, UsTurnaround multiple pharmacy operations performance within 9 to 12 months through team building
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Executive Assistant ManagerWalgreens Jun 2003 - May 2004Deerfield, Il, Us
Thuan Do Skills
Thuan Do Education Details
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University Of MinnesotaPharmacy
Frequently Asked Questions about Thuan Do
What company does Thuan Do work for?
Thuan Do works for Encompass Health
What is Thuan Do's role at the current company?
Thuan Do's current role is Director of Pharmacy, Encompass Health.
What is Thuan Do's email address?
Thuan Do's email address is th****@****lth.com
What schools did Thuan Do attend?
Thuan Do attended University Of Minnesota.
What skills is Thuan Do known for?
Thuan Do has skills like Analysis, Clinical Pharmacology, Compounding, Diabetes, Human Resources, Inventory Control, Inventory Management, Managed Care, Medication Therapy Management, Merchandising, Pharmacists, Pharmacy.
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