Thuan Vu Email & Phone Number

Irving, Texas, United States

- Provide report analysis on ad hoc projects, conduct research on escalated high-dollar accounts andassists with client communications regarding any discrepancies, provide support to internal andexternal teammates as the subject matter expert- Played crucial role after M&A in Aug 2019 to improved and streamline collections processes across 3platforms including restructuring the collections team, validating and reporting account informationand implementing new cross-department processes- Implemented automated collections email for past due cleanup on 6,000+ accounts which resulted in30% response rate after initial automated email and $1.5 million collected within first 3 weeks

Irving, Texas, United States

- Consistently maintain 75% current for account balance across assigned book of business byconducting employer account research and assisting with client communications regarding anydiscrepancies in order to collect or resolve any outstanding balances or disputes- Reconciled and maintained several high-dollar accounts that averaged >$20 million in annualhealthcare spend- Improved reconciliation and refund process to comply with internal audit and SOX controls- Participated in Salesforce case cleanup of over 1,800 aged cases in two months; results helpedstreamline case resolution to reduce turnaround time which increased customer satisfaction

Irving, Texas, United States

- Provide application, banking, and funding support and processing by analyzing data for completenessand redundancies and identifying potential issues, data variances and discrepancies- Participated in platform migration from Great Plains into NetSuite by validating and processing cashapplication and invoices for over 20,000 clients- Increased payment to account match rate from 30% to 95% across all bank accounts by validating andinputting employer banking information into NetSuite to help automatically link bank statementtransactions to client account- Assisted in WinFlex platform migration into NetSuite through invoice validation using data from 3separate systems; analyzed data helped to identify and correct several system migrations issues- Reconciled 2 years of WinFlex fee invoices after migration into NetSuite; closing out over 2,000invoices within 3 months, and was able to improve multiple areas for WinFlex fee billing

Irving, Texas, United States

- Manage and analyze data for completeness and redundancies and identify potential issues, datavariances and discrepancies- Manually reviewed and processed over 10,000 ACH NOCs and returns backlog within 1 month forfederal participants resulting in thousands of claims and repayments being successfully reissued- Manually reconciled over $10 million in funding for FSA Federal clients by leveraging only bankstatements and Program Sponsor Files submitted by the employer

Addison, Texas, United States

- Performs servicing duties: order checks and/or debit cards, open and maintain accounts, and othercustomer originated service needs- Contributed to branch meeting 3/3 KPI in Q1 by analyzing and determining customer needs- Increased weighted sales by over 15% through assisting and educating customers on the use of selfservice and remote channels

Addison, Texas, United States

- Assist tellers and bankers when needed to process daily client transactions, open accounts, providecustomer service, identify business opportunities, and implement bank procedures- Became a top performing Universal Branch Associate within 3 months of role in sales- Recognized as top Universal Branch Associate of DFW- Central District for Q1 for weighted salesand customer service

Plano, Texas, United States

- Process daily client transactions, including deposits and withdrawals and accurately maintainedrecords of documentation and paperwork to ensure transactions are within compliance- Performed as one of the top 5 referring tellers in the district with no prior sales experience- Helped produce weighted sales by identifying customer's needs and goals and referring customers toappropriate associates

Plano, Tx

• Assists with creating new front office workflow to increase efficiency, productivity, and revenue • Back logged 10 months of data entry and charge entry within 3 months providing increased revenue• Answers phones promptly using multi-line phone system providing excellent customer service• Operates two EHR systems: Vision and Centricity; simultaneously • Correlates with hospitals and other facilities to schedule both invasive and noninvasive procedures

Riverside, Ca

• Front Office: Scheduled appointments using Office Ally; EHR systemAnswered phones promptly using multi-line phone system • Back Office: Obtained and documented patients’ vitals, medication and history into EHR Performed ECG with Amedtec Wireless and Mobile ECG systems

Rancho Cucamonga, Ca

• Front Office: Assisted patients with corresponding with other medical facilities Answered phones promptly using Nortel’s industrial multi-line phone systemScheduled appointments using Practice Fusion; EHR system • Back Office: Manually obtained patients’ vitals and historyAdministered injection/vaccineAssisted with minor procedures using sterilize medical instruments

Riverside, Ca

• Aided college students with learning and understanding Biology and Chemistry• Trained new tutors on effective teaching techniques and styles