Thuan Tran Email & Phone Number

Portland, OR, US

South San Francisco, California, US

Portland, Oregon, US

• Established and lead new Operations department bringing together large multi-disciplinary team including Project Management, Business Analysis, Customer Service/Incident
• Dramatically improved efficiency in first year: with no increase in staffing, delivered 100% more client projects year-over-year for both existing clients and new logos and continued efficiencies to deliver even more
• Reorganized customer service delivery teams and refined processes, yielding record high client satisfaction scores
• Developed and executed strategic plans to scale operations and support increase in client projects and customer base
• Drove operational delivery and technical support of the product, managing and administering implementations, product support, technical tools, and professional services
• Directed the continued evolution of the organization with a focus on execution and quality, consistent and predictable service delivery through standard, repeatable processes

Portland, Oregon, US

• Established the Client Success department, bringing together Account Management and Project management to serve new and existing clients, successfully delivering on critical onboarding projects and retaining existing.
• Collaborated with cross-functional teams throughout the organization to deliver solutions and overcome obstacles
• Ensured clients received high quality support and service
• Served as strategic partner to top tier client: represented the voice of the customer internally, understood their unique business needs and strategic goals, and coordinated internal efforts to deliver on their.
• Changed the culture of the Client Success teams and the approach towards client relationship management, emphasizing empathy, kindness, and accountability; resulting in strong, productive relationships among all.
• Drove process improvements to standardize project management practices, align internal teams to client and corporate goals, and forecast projects and initiatives

Salem, OR, US

• Managed diverse portfolio including professional services, partner services, and SaaS products
• Anticipated and articulated the needs of stakeholders (both internal and external) and the competitive marketplace at large
• Prepared and delivered product demonstrations and presentations to audiences of all levels within internal and client organizations
• Championed enhancement requests and incorporated those enhancements into a strategic product roadmap
• Engaged directly with key clients to understand their needs and pain points and translated those needs into well-defined enhancement requests
• Collaborated with various operational teams and the agile programming team to deliver successful and comprehensive solutions

Salem, Oregon, US

• Lead modernization and expansion of technology platform and services to enable growth into new market segments, substantial increase in membership, and improved customer experience and satisfaction
• Provided strategic guidance for all aspects of enterprise information technology, reporting directly to the CEO
• Collaborated closely with stakeholders throughout the company to deliver solutions to support variety of users including finance, utilization and case management, prescription and medical benefits, and healthcare.
• Developed and executed technology strategies to improve operational efficiency and engagement with members, clients, and healthcare providers
• Served as HIPAA Information Security Officer; established operational and technical security program
• Lead multi-functional team including Project Management, Business Intelligence, and Enterprise IT, delivering extensive services and successfully executing complex high risk projects

• Established and lead Bioinformatics and Information Technology department, managing sophisticated technology systems and supporting bi-coastal (Oregon and New York) users with diverse needs
• Designed and created enterprise software platform to collect, analyze, visualize, and store scientific data, enabling innovative R&D projects that yielded millions of dollars of development grants and contracts and the.
• Created IT governance and compliance program: authored all IT plans, policies, and procedures; established critical IT security standards and practices and successfully completed audits by multiple regulatory agencies.
• Managed software development team and lead software development projects
• Delivered solutions to support scientific and business operations
• Managed IT helpdesk team, supporting users and client machines at two sites (Oregon and NYC)

• Provided leadership and guidance over all aspects of scientific computing
• Maintained and expanded IT infrastructure
• Configured, deployed, and supported desktops (MS Windows) and servers (MS Windows Server 2003/2008)
• Deployed and managed information systems and servers (Oracle 11g, MS SharePoint Server, MS SQL Server, Filemaker Pro Server Advanced)
• Selected, deployed, and validated compliant (FDA 21 CFR Part 11) document management system
• Established formal requirements specification and user acceptance testing framework and procedures

• Implemented a scientific data management system to facilitate drug discovery and development
• Deployed and managed commercial-off-the-shelf (COTS) enterprise scientific database system (3-tier with Oracle 10g RDBMS).
• Designed, implemented, deployed, and supported custom software tools to analyze, visualize, and store scientific data, integrate with the COTS solution, and manage laboratory workflow
• Implemented purchase order system to support SEC-compliant accounting processes (Sarbanes-Oxley)
• Established company-wide data management approach emphasizing centralized data storage with distinct client interfaces

Corvallis, OR, US

• Provided computing support and troubleshooting
• Implemented relational databases for data and lab management.
• Designed and conducted experiments using molecular biology, biochemistry, and cell biology techniques to study cell motility and adhesion
• Analyzed data and published results in scientific journals

Portland, Oregon, US

• Designed and implemented relational databases for management of experimental data.
• Designed and conducted experiments in molecular biology and cell biology to study a cancer-causing gene
• Analyzed data and published results in scientific journals

Bachelor Of Science (B.S.), Biology, General

Bachelor Of Science (B.S.), Computer Science