• Established and lead new Operations department bringing together large multi-disciplinary team including Project Management, Business Analysis, Customer Service/Incident • Dramatically improved efficiency in first year: with no increase in staffing, delivered 100% more client projects year-over-year for both existing clients and new logos and continued efficiencies to deliver even more• Reorganized customer service delivery teams and refined processes, yielding record high client satisfaction scores• Developed and executed strategic plans to scale operations and support increase in client projects and customer base• Drove operational delivery and technical support of the product, managing and administering implementations, product support, technical tools, and professional services• Directed the continued evolution of the organization with a focus on execution and quality, consistent and predictable service delivery through standard, repeatable processes• Cultivated collaborative, people-first culture among a diverse team of talent, improving staff morale and significantly decreasing turnover• Facilitated and made timely decisions, identifying and removing impediments to delivery, and ensuring both staff and client satisfaction

• Established the Client Success department, bringing together Account Management and Project management to serve new and existing clients, successfully delivering on critical onboarding projects and retaining existing accounts• Collaborated with cross-functional teams throughout the organization to deliver solutions and overcome obstacles• Ensured clients received high quality support and service• Served as strategic partner to top tier client: represented the voice of the customer internally, understood their unique business needs and strategic goals, and coordinated internal efforts to deliver on their expectations• Changed the culture of the Client Success teams and the approach towards client relationship management, emphasizing empathy, kindness, and accountability; resulting in strong, productive relationships among all stakeholders, internal and external• Drove process improvements to standardize project management practices, align internal teams to client and corporate goals, and forecast projects and initiatives

• Managed diverse portfolio including professional services, partner services, and SaaS products• Anticipated and articulated the needs of stakeholders (both internal and external) and the competitive marketplace at large• Prepared and delivered product demonstrations and presentations to audiences of all levels within internal and client organizations• Championed enhancement requests and incorporated those enhancements into a strategic product roadmap• Engaged directly with key clients to understand their needs and pain points and translated those needs into well-defined enhancement requests• Collaborated with various operational teams and the agile programming team to deliver successful and comprehensive solutions • Created product collateral to enable marketing, sales, implementation, and support of existing products• Evangelized product offerings to existing and potential clients

• Lead modernization and expansion of technology platform and services to enable growth into new market segments, substantial increase in membership, and improved customer experience and satisfaction• Provided strategic guidance for all aspects of enterprise information technology, reporting directly to the CEO• Collaborated closely with stakeholders throughout the company to deliver solutions to support variety of users including finance, utilization and case management, prescription and medical benefits, and healthcare professionals within the company, at partner organizations, and at healthcare provider offices• Developed and executed technology strategies to improve operational efficiency and engagement with members, clients, and healthcare providers• Served as HIPAA Information Security Officer; established operational and technical security program• Lead multi-functional team including Project Management, Business Intelligence, and Enterprise IT, delivering extensive services and successfully executing complex high risk projects• Accountable for delivery of all data, dashboards, and reports to both internal stakeholders and external organizations

• Established and lead Bioinformatics and Information Technology department, managing sophisticated technology systems and supporting bi-coastal (Oregon and New York) users with diverse needs• Designed and created enterprise software platform to collect, analyze, visualize, and store scientific data, enabling innovative R&D projects that yielded millions of dollars of development grants and contracts and the company’s first NDA approval• Created IT governance and compliance program: authored all IT plans, policies, and procedures; established critical IT security standards and practices and successfully completed audits by multiple regulatory agencies (US government, SEC, FDA)• Managed software development team and lead software development projects• Delivered solutions to support scientific and business operations• Managed IT helpdesk team, supporting users and client machines at two sites (Oregon and NYC)• Managed and executed an extensive server and desktop virtualization initiative, achieving >80% server and 100% client virtualization• Evaluated overall operations of IT functions, recommended enhancements, and advised senior management on overall IT strategy• Established strategic plans to anticipate future user needs and identified proactive solutions to satisfy those needs

• Provided leadership and guidance over all aspects of scientific computing• Maintained and expanded IT infrastructure• Configured, deployed, and supported desktops (MS Windows) and servers (MS Windows Server 2003/2008)• Deployed and managed information systems and servers (Oracle 11g, MS SharePoint Server, MS SQL Server, Filemaker Pro Server Advanced) • Selected, deployed, and validated compliant (FDA 21 CFR Part 11) document management system• Established formal requirements specification and user acceptance testing framework and procedures• Implemented web-deployed solution to aggregate and present scientific data• Implemented databases to support various business processes.

• Implemented a scientific data management system to facilitate drug discovery and development• Deployed and managed commercial-off-the-shelf (COTS) enterprise scientific database system (3-tier with Oracle 10g RDBMS). • Designed, implemented, deployed, and supported custom software tools to analyze, visualize, and store scientific data, integrate with the COTS solution, and manage laboratory workflow • Implemented purchase order system to support SEC-compliant accounting processes (Sarbanes-Oxley)• Established company-wide data management approach emphasizing centralized data storage with distinct client interfaces

• Provided computing support and troubleshooting• Implemented relational databases for data and lab management. • Designed and conducted experiments using molecular biology, biochemistry, and cell biology techniques to study cell motility and adhesion• Analyzed data and published results in scientific journals

• Designed and implemented relational databases for management of experimental data. • Designed and conducted experiments in molecular biology and cell biology to study a cancer-causing gene• Analyzed data and published results in scientific journals