Thuan Le Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

- Work with Leadership team in the planning of the long-term strategic goals of the team- Automated test cases in Java that can run consistently from the Jenkin pipeline.- Translated client requirements, developed test plans and cases for automation- Analyzed automation results and investigate failures- Developed internal training plan for new members to improve scalability

Markham, Ontario

- Provide world class support to some of the largest HPC environments in the industry.- Lead and supervise team daily operation which consists of 15 members supporting 5 products to meet performance targets.- Handle escalation through effective communication with all levels of technical and management groups to ensure a satisfactory resolution.- Work collaboratively with DEV and QA team to improve the delivery of fixes and patches.- Work with Professional Service to deliver successful POC while exploring new service opportunities.- Develop support coverage policies to maintain a high level of support around the clock.- Establish new processes and identify processes for improvement to increase team efficiency.- Conduct team weekly scrums, knowledge sharing, and troubleshooting jam

Markham, Ontario

- Provide technical expertise to address software installation and upgrade, software integration, cluster performance, environment stability, and production down issues.- Work and manage large cluster environments where some complex environments can be up to 5000+ hosts or 100000+ cores. - Experience with issues on daemon hangs, core dumps, daemons communication, product functionality, and system configuration.- Create troubleshooting guide, knowledge based article, and collaborate with Dev/QA/Doc/Sales teams to improve cross team communication.- Provide technical training to new hires and knowledge sharing- Develop tools for support to improve team efficiency

Markham, Ontario, Canada

- A remote grid administrator for clients with high demanding HPC environments.- Install and integrate HPC software on high performance computer systems and manage thousands of servers remotely.- Work closely with local administrator to resolve any issues related to HPC environment with IBM support and Technical Account Manager- Ensure the environment is operating at optimal performance while maintaining a stable environment.

Mississauga

- Provide technical support for customers using Certicom’s toolkits in C/Java.- Work with PD and SVV to identify and verify bugs.- Support field engineer.- Test plan creation for performance evaluation.- Analyze software/hardware issues during provisioning and product deployments.- Administrator for Certicom Device Certification Authority for generating ZigBee Smart Energy certificates.- Provide constructive feedback to technical writers for documentation improvement.- Create procedural documents and training materials for new hires.

M.A.Sc, Electrical Engineering

• Thesis: Implementation and Evaluation of an NoC Architecture for FPGAs. • Research paper was accepted to EIT 2009 Conference based.

B.A.Sc, Electrical Engineering

• Computer Option • Capstone Design Project on Robotic Control System • Volunteer Internship Program (VIP) Achievement Certificate