Thuan Vo Email & Phone Number

Houston, Texas, United States

• Lead meetings with suppliers and team members to monitor shipments, provide demand forecasts, and resolve supply chain challenges.
• Manage purchasing duties including support for plant production, maintenance, and repairs, as well as procuring raw materials from domestic and international suppliers.
• Oversee outside services such as material reworking and treatment processes, ensuring quality and timely delivery.
• Collaborate with engineers on sourcing for special projects and managing changes to stocked components.
• Drive supplier accountability through KPI reviews and scorecard evaluations, ensuring on-time delivery and quality standards are met.
• Identify and implement cost-saving opportunities, resulting in up to 10% reduction in expenses.

• Recognized for high level of customer satisfaction through productive communication with customers, management and team members. Emphasizing on the ability to assist with the operations to make sure all task and issues.
• Successfully assist with training on boarding servers, bartenders, hostess/host on expectations, proper food handling, and restaurant protocols.
• Assisted management with upkeeping inventory and collaborated with numerous vendors to create promotions and solutions to increase sales.
• Proven ability to be creative and analytical to solve problems and issues. Identifying alternatives to maximize profits and to create a new menu items.
• Managed cash transactions, handled payments, and operating POS system efficiently.
• Provided exceptional customer service, building rapport with guest and ensuring a positive dining experience.

Houston, Texas, United States

• Process and monitor the export of shipments for partners such as Walmart, Amazon, and Academy. Communicate with various different departments to ensure weekly replenishments are received and shipped in a timely manner.
• Arrange the booking of ocean vessels for inbounding containers as well as updating documents and ERP system. Inform customers of any delays or issues that may occur and offer alternatives to ensure the customer’s.
• Plan and prioritize freight to ensure operations are functioning at maximum performance with minimal delays to avoid unnecessary cost.
• Ensure documents for outbound and inbound shipments are complete and ready for the arrival of vessels and carriers, request for rates, quoting, send arrival notices, work orders, invoicing customers, track and trace.
• Communicate with the international team to resolve customer complaints, returns and claims. Collaborate with warehouse team and inbounding team to upkeep inventory.
• Conducted regular inventory checks, identified stock shortages and facilitating replenishment to maintain optimal stock levels.

Houston, Texas, United States

• Effectively trained new employees with the knowledge of menu items, policies and procedures.
• Ability to perform in a highly visible and fast-paced environment that includes effective time management.
• Developed new promotions and menu items to increase sales while maintaining low cost.
• Consistently exceed daily sales target while maintaining a high level of customer service.
• Accurately maintaining the timing of the courses arriving at the table whilesimultaneously communicating with chefs on incoming orders.