Acknowledged for strengthening companies to lead in highly competitive situations, targeting assignments in Sales & Marketing, Supply Chain Management, Air and Sea Export Operations and Business Development.

• Business Development – To focus on Sales on All India basis. • To be responsible for the development of a new Sales team in Maa & Del. • Monitor Sales strategy effectiveness through Con-calls and visits and accounts closed • To hire couple of sales people in Bom. • Setup Budgets for Sales Team and Ensure Budgets are being monitored Quarter to Quarter• Steer Sales efforts towards non Rosemount core areas, in terms of geography and commodity handled.

• Business Development – To focus primarily on Export Sales on All India basis, this includes for both air and ocean. • To be responsible to analyze customer potential, determine growth strategies, categorize customers and provide required support to close the accounts.• Leads Management – To identify leads, quantify and close the same from all Origin Offices in India, to primarily focus on leads generated to countries where FSL already has own offices.• Monitor Sales strategy effectiveness through Con-calls and visits and accounts closed • Focus on developing Export sales team All India, avoid desperate hiring. • Setup Budgets for Sales Team on Exports • Ensure Budgets are being monitored Quarter to Quarter.• To be part of all RFQ /RFI for Cat A accounts of India.• Maintain and Refresh Export Sales pipeline for India.• Should ensure E-Freight Suites are used effectively and updated on regular basis by the team • Travel to all FSL offices – Primary offices at Del, Bom, Maa & Pune on Bi Monthly basis and other offices based on customer/ sales team requirements.

• Develop and maintain an Account Plan to identify GAM account objectives, Expeditors’ vision, steps required for success.• Establish service expectations and measurements and consistently review performance for compliance and improvement, by QBR or supporting Local Performance Reviews• Create new business opportunities, and provide strategy & support for opportunities to be generated by the network• Review and maintain global procedures and processes that guide operations of the Expeditors’ offices in support of the customer's global logistics needs, helping to establish new procedures as needed• Regularly communicates updates on the activity relating to their account through Bi-Weekly Account Updates and distribution of customer meeting minutes/action items, through use of CRM.• Drive service improvements to create efficiency of operations and lower costs.• Rate management• Seek cost out and value-added solutions• Coordinate global and regional responses to customer's RFI’s/RFQ’s• Travel, when necessary, to support the customer and our continued operational and strategic excellence.• Provide assistance in resolution of AR

• Business Development – Create a revenue generation plan with corporate accounts being handled and be instrumental in its execution. This involves working on lane pricing, customer presentations and meeting, handling RFIs and RFQs, quote management and manage metrics responsible for the growth of the overall business from the Accounts • Developed internal and external reporting and establish SOP (Standard operating procedure)• Customer Retention- Provide visibility on the Accounts with Global Management by updating the CRM database with notes on Customer Meetings, Monthly / Quarterly reviews, Customer Complaints with detailed root cause analysis, Customer Compliments, business won, business lost• Follow-up on payments and monitoring the A/R to ensure payments are within the credit limit both in terms of value and no of days.• Process Improvement - Identify process improvements, cost savings for the customer by improving processes and eliminating waste and optimal use of systems and tools

Build a strong forwarding-based clientele to ensure market position / recognition,Accounting ,Sales and Retention ,Lead Branch Ocean Forwarding sales effort ,Procedure and Productivity Standards Adherence ,Departmental Expense-to-Revenue within budgetary guidelines ,Personnel Management and Development.Vendor Relations - Develop new vendors and ensure they are part of Service Providers Agreement Business Development

KEY RESPONSIBILITIESWorking with the Ocean team to make sure that customer requirements are excelled,Negotiating rates with carriers for non contract routings ,Quarterly reviewing of shipping line performance through carrier evaluations ,Monitoring the department functioning and check for any non-adherence of Expeditors process,Customer Retention,Follow-up on payments and monitoring the A/R ,Setting up of Desk level standard operating procedures (DLSOP).Working on the productivity standards for the department.

Exports (Air / Ocean) KEY RESPONSIBILITIESWorking towards securing new accounts and retention of the current accounts,involved with Local sales on potential accounts,organizing transition meeting with customers understanding their needs and requirements for customer satisfaction.Writing and Publishing the Standard Operating Procedures for all new accounts based on Customer Expectations and Expeditors Policies.Monitoring the shipments for which SOP have been set up, for any deviations or exceptions by operations,Reviewing service standards with customers on a monthly / Quarterly basis through QMR ,Identifying and improving the process through process management, based on customer feedback

Exports (Air / Ocean)

Exports (Air / Ocean)

OCEAN EXPORTS