Thuc Dang Email and Phone Number
Thuc Dang work email
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Thuc Dang personal email
Experienced and highly motivated professional with more than 10 years in customer experience, strategy and channel operations.
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Rpac - Team ManagerApple Oct 2024 - PresentHo Chi Minh City, VietnamLead a team of 13 to oversee 8 markets -
Vn - Team ManagerApple Apr 2023 - Oct 2024Ho Chi Minh City, Vietnam
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Senior Manager, Buyer & Seller Experience And StrategyLazada Apr 2022 - Apr 2023Ho Chi Minh City Metropolitan Area• Lead and steer the overall platform experience for both buyers and sellers• Design journey-aligned tactics and experience flows across the operations process & system• Build roadmap for local initiatives & strategies to align with business goals, improve totalcustomer experience, and enhance operational efficiency• Lead the workstream, execute the project work plan and monitor key success criteria for cross-functional projects (Freeship MAX, Cashback MAX, Failed Delivery)• Drive CX culture and communication across the organization -
Senior Manager, Seller Experience & StrategyLazada Dec 2021 - Apr 2022Ho Chi Minh City Metropolitan Area- Acting as internal consultant to measure E2E seller experience at Lazada. - Leading the Seller Experience team to drive changes and solve identified issues across seller journey while optimize defining scoping with business leaders, program design, data collection, data analysis, and recommendations.
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Manager, Seller ExperienceLazada Mar 2021 - Dec 2021Ho Chi Minh City Metropolitan Area
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Manager, Partner Support Center (Psc)Lazada Group Jun 2019 - Mar 2021
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Consumer Care Executive - Vietnam, Philippines & ThailandMondelēz International May 2018 - Mar 2019VietnamPromoted to Consumer Care Executive to handle 3 key markets in SEA: Vietnam, Phillipines and Thailand. -
Consumer Care Specialist - VietnamMondelēz International May 2017 - Apr 2018VietnamConsumer Relations function lead for Vietnam, reporting to CC Manager for AMEA Region.
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Customer Service ManagerZalora Group Nov 2015 - May 2017Vietnam -
Customer Service TrainerZalora Group Nov 2014 - Oct 2015Ho Chi Minh City, Vietnam
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ServerBasilico - Intercontinental Asiana Saigon Oct 2013 - Nov 2014Vietnam -
Semt 2013 On-Course Food & Beverage ManagerPebble Beach Company Jan 2013 - Apr 2013Pebble Beach, California, Usa
Thuc Dang Skills
Thuc Dang Education Details
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Senior -
General Education
Frequently Asked Questions about Thuc Dang
What company does Thuc Dang work for?
Thuc Dang works for Apple
What is Thuc Dang's role at the current company?
Thuc Dang's current role is Team Manager | Apple.
What is Thuc Dang's email address?
Thuc Dang's email address is th****@****ora.com
What schools did Thuc Dang attend?
Thuc Dang attended San Jose State University, De Anza College.
What skills is Thuc Dang known for?
Thuc Dang has skills like Fluent In Both English And Vietnamese, Banquets, Restaurants, Hospitality Management, Pre Opening, Resorts, Fine Dining, Hotel Management, Micros, Rooms Division, Food And Beverage, Hospitality Industry.
Who are Thuc Dang's colleagues?
Thuc Dang's colleagues are Josh T., Евгений С., Romjan Khan, 💞 General Life Style 💞, Qasim Khan, Murat Toğrul, Armin Ikonic.
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