- Completed and upgraded hiring process - Filtered and interviewed chosen candidate- In charge of YMESE internal communication- Spreading YMESE creed and culture to potential candidate by connecting to start-up and IT community- Worked with university and take advantage of the abundance network in IT field to find talented applicants- Invited speaker to join in YMESE talk show with worthy topic to improve staff soft skill and scale up IT relationship

- Checked and reviewed all contracts, official documents before submitting to General Manager- Replied email to partners on behalf of General Manager-Took part in interviewing job applicants with General Manager- Counted and archived data about Hot Spring Park.-Welcomed and introduced about Spring Park when VIPs stop by- Reported information at weekly meeting- Be a communicator between General Manager and 16 departmentsAchievement- Promoted to raise salary twice a year- Be available in any events with the General Manager.

● Partnered with Sales team to create the most competitive pricing program that maximizing sale volumes to foreign agencies● Discovered and tailored new destinations to make differences from other DMC and increased customers satisfaction.● Completed tour program and booked well match guide● Followed up tour quality and in time handled guest complaints● Updated customers status for operators and Area Manager at the next locations

● Designed the all - inclusive cruise tour packages at the lowest price by collaborating with Saigontourist and Tan Hong company● Took part in competitive auction to seize opportunity of becoming tour program organizer when cruise ship dock in Da Nang● Assigned team members working with suppliers ( hotel, transport, restaurant) and guides● Forecasted mistakes and bad things go along with appropriate solutions● Supervised tour quality and fixed on – spot problems

• Checked guest roomming list and deliver their luggages to specific rooms• Reviewed restaurant serving procedure• Game rehearsal• On spot tour quality and be available whenever our guest need help