Responsibilities:• Participated in the effective and reliable operation and maintained the consistency of corporate systems (HRP, Finance) and student information system (SIS), as well as the interfaces between them and 3rd party systems, including data synchronization between HRP, SIS, email, and Azure Active Directory systems.• Participated in the administration and management of corporate and student data (SIS, HRP, Finance, etc.), including analyzing, aggregating information from various sources, and providing insight into relevant business intelligence gleaned from those information sources.• Performed data analysis and manipulation to meet system needs, as well as migration and integration of corporate data and systems, including 3rd party systems.• Researched, suggested, and developed innovative programming solutions using a variety of tools, such as Python, PowerShell, Power BI, Excel, etc., to meet identified needs.• Reviewed business processes, defined and documented user requirements, and gave recommendations for additional reports and software tools to meet corporate needs and enhance user experience.• Provided end-user support for various systems (in-house custom systems, student information system, Microsoft 365 applications, SharePoint, Teams, Exchange Online, etc.) and acted as liaison between staff and 3rd party vendor/service providers in the maintenance and operational issues.Main achievements:• Developed a Python application for versatile data comparison to identify discrepancies between datasets. This application is powerful and rich in features while also simple for any end-users.• Built automated solutions in PowerShell using Microsoft Graph API to securely access data in Microsoft cloud services like Azure Active Directory and Microsoft 365.

• Tutored Python, SQL, and database courses.• Helped students understand the concepts taught in class and combine pieces of knowledge to solve problems.

• Leveraged skills attained at Cambrian College in order to support the business with document requirements, analyze business workflows (IT/ERP operations and project portfolio/management workflows), document processes (current and future state), make recommendations, create effective reports, assist with the creation of Standard Operating Procedures (SOP) and IT Policies.• Focused work efforts on process/data analysis, reporting, and SOP support:o Portfolio management processes (Intake to benefits realization)o Analyze data from key IT and ERP Software Development metricso Support the creation of IT, ERP, and Project SOPs• Assisted in standardization of the department's internal workflow: automation of new employee onboarding process with Microsoft Power Automate• Modeled the IT ticket system using the BPMN diagram• Contributed to IT and ERP continuous improvement efforts and a side project of gamification of the CIM convention in 2022.

Responsibilities:• Collaborated with stakeholder groups to elicit requirements, analyze processes to build optimized solutions, and ensure the alignment of business and technology.• Coordinated with product owners to maintain and prioritize backlogs, and instructed developers on priority.• Designed database models, data flows, and process maps that facilitate continuous improvement.• Provided customers with best practices and alternatives.• Performed quality assurance, system integration, and user acceptance testing.• Assisted with end users training and documentation to ensure accuracy.• Supported customers technically throughout the software development, maintenance, and upgrades.Dec 2019 – Aug 2020Project: Sora Japanese E-learning Platform Website: https://soraclass.online/en/• The client - Sora is a Japanese learning platform that provides video-on-demand, 1-on-1 and group class on Japanese aiming at dominating the South East Asia market. They needed to perform all learning activities on their website.• Components: website, learning management system, live streaming system, online testing system• Methodology: AgileSep 2020 – Jan 2021Project: Maya Academy of Advanced CinematicsWebsite: https://maac.edu.vn/en/• The client - Maya Academy of Advanced Cinematics (MAAC) is the media & entertainment education brand of Aptech Ltd., which originates in India. They wanted to expand operation in Vietnam with the first good impression from their website.• Components: website of aesthetic appeal and effect, including e-magazine posting, and flawless responsive design• Methodology: Agile

Principal accountability:• Ensuring portfolio credit risk quality management and achieving organization objective• Creating daily, weekly, monthly and ad hoc credit risk reports and conducting statistical analysis• Evaluating credit quality of new bookings, and validate credit changes for loyal customers• Evaluating the performance of exceptions, credit deviation, and policy changes• Evaluating the performance of each of loan products, sourcing channels, agents, and underwriters• Performing statistical analysis for projects and reports• Monitoring essential indices, and the quality of data warehouse for early detection of faults and errors• Modifying SQL code in accordance with changes of policies and data structure for query optimization• Working with Data Modeling team and related departments to generate routine or ad hoc reports• Managing the necessary projects in Risk Management as required• Working with IT department to describe and deploy change requests• Participating in projects related to credit risk, credit application and assessment process• Undertaking other tasks assigned by Head of Modeling, Reporting and Analytics.

Role description of Data Administrator position:• Implementing Business Intelligence tools to managing production and operation in the factory of manufacturing end-user plastic packaging• Developing policies and procedures for cloud database access and usage, and for the backup and recovery of data• Consolidating all relevant (online & offline) data points including yield, labour, inventory, clients, sales, finance, etc.• Performing descriptive and inferential statistical analysis to extract insights from data collected• Delivering daily performance reports to provide all stakeholders with the required visibility; ensure the consistency, accuracy and timely issuance of data and reports generated.• Communicating insights and suggestions based on data and observed trends to improve production process, labour and financial managementRole description of Operations Manager position:• Managing production and operation in the factory• Searching for clients, discussing product designs with clients, and solving problems of clients• Controlling product quality and monitoring Key Performance Indicator• Training workers and repairing high frequency welding machinesMain achievements:• Programming an all-in-one operational managing system to enable a sweeping reform:- Transforming the paper-based and commanding administration to data-driven and automatic administration- Boosting productivity and performance of workers with a dependent chain salary system and on-demand labour assignment tool- Improving production planning, inventory control and manufacturing module coordination with the use of scenarios and real-time adaptive apportionment

Principal accountability:• Define KPIs and build dashboards that meaningfully illustrate the overall business performance of the games• Report daily ranking, visibility, rating, and relevant data of our games and competitors’ games in all app stores (Apple, Google Play, Amazon, Windows Phone) under different categories• Analyze player data, game quality, and financial performance after each update, visualize results and deliver Quality Assurance reports and other ad hoc reports to the headquarters• Work closely with Customer Care team and Quality Assurance team to monitor customer reviews in relation to bug fixing and feature enhancement, and seek unusual behavior• Keep track of metrics on various social networking services (Facebook, Twitter, YouTube, etc.) and make reports of social performance, compare with history, as well as early detect user trends.• Perform data cleansing, transformation, exploration, analysis, and suggest solutions or decisions.• Create and maintain VBA tools for Business Intelligence teams in many countries• Train Excel and VBA for multiple teams, including Finance, IT, and BI.

Responsibilities:• Create and present detailed and accurate routine reports by analyzing, evaluating, interpreting, and summarizing large sets of raw business data. Distribute meaningful summaries within assigned deadlines to present advanced quantitative and qualitative statistical analyses, describe findings, and offer recommendations for improvement to clients.• Design and develop reporting dashboards for clients, provide insights to determine trends, risks, and opportunities• Apply established procedures or develop new solutions to solve problems through case management and follow-up on the status of outstanding cases.• Collect, consolidate and update data from different data sources of clients using databases• Provide technical expertise on data cleansing, missing data, discrepancy, and fault data• Identify and work to resolve any data quality issues• Maintain data integrity via routine investigation and proactive data de-duplication• Schedule, plan, coordinate, and review project activities related to data• Analyze profit and loss of clients’ bids with high accuracy• Communicate with clients (via email, phone, or online tool) to answer their enquiries, understand and assess their needs• Develop and maintain clients’ support tools written in VBA• Optimize internal processes and tools.Main achievements:• Contributing more than assigned tasks:- Putting the quality control phase into a unified system- Data processing improvement for better accuracy and efficiency through Visual Basic for Application (VBA) programming in Microsoft Excel- Modifying tools written in VBA for the ease of control and friendly user interface- Enhancing the speed and accuracy of Access database• Planning a Microsoft Excel training program within company

Role description:• Developing expertise to best serve customers by updating knowledge of new tablets, finding how to solve issues of various tablets, searching and testing Android applications• Managing a database of tablet specification, solution of issues, and Android application category• Discussing with customers to help them make a suitable decision, guiding them through exciting experience of using tablets and solving their problems through email, phone, or speaking face-to-face• Supervising online marketing and technical helping in forums• Training staff to serve customers and solve technical problems• Acting as a salesman when necessaryMain achievements:• Reducing waiting time for customers by automating the installation of application• Successfully supporting customers on request within 2 working days• Maintaining good customer service and gaining prestige among customers• Applying working log, phone log, email log and forum log for better customer service