Annie Thu Chau Email & Phone Number

Toronto, Ontario, Canada

• Assist clients in the preparation and filing of immigration applications for Temporary and Permanent residence visas.• Research requirements for immigration processes/documentation• Prepare, draft and organize documents for immigration applications• Interact with clients to obtain and complete documents required for visa applications.• Review documentation provided by applicants for accuracy prior to delivery to the representative for final review.• Record keeping and managing all client data files within the company database and maintaining confidentiality.• Respond to client requests and inquiries regarding immigration requirements.

Hanoi, Hanoi, Vietnam

• Managed an average of 20 cases simultaneously per month• Improved the approval rate of visa & study, worker permit applications (to Canada) from 50% to 75%• Communicated with clients to collect information, update case status and address inquiries regarding their cases • Prepared, reviewed and proofread all the supporting documents & forms• Drafted submission letters/correspondence • Prepared and submitted applications online or by mail • Tracked the progress of all immigration cases Conducted legal research on Canadian immigration law, regulations, and case law to support preparation.

Hanoi, Hanoi, Vietnam

• Managed and oversaw monthly sales and revenue • Supervised all operations and processes to provide the best experience to customers and teachers• Ordered office supplies to ensure smooth daily operations • Effectively managed the branch's revenue and expenses • Provided continuous training and development for staff• Prepared reports to CEO

Greater London, England, United Kingdom

• Scheduled and managed appointments• Provided assistance to cash registers, managed financial transactions and balancing books on daily basis • Responded to phone and email enquiries

Postgraduate Degree, Immigration Case Management, (4.0/4.0) High Honours

Postgraduate Degree, Financial Technology, 3.9/4.0 (Honours)

Honour Bachelor Of Arts, Business Administration And Management, General, Upper Second Class (2:1)