Nhung Phan Email & Phone Number

Venice, Veneto, Italy

- Handling complaints, provide appropriate solutions & alternatives within the time limits & follow up to ensure resolution as well as customer satisfaction.- Following communication procedures, guidelines & policies.

9920 Brooklet Dr, Houston, Tx 77099, Usa

- Answering and dealing with general chat as well as e-mail requests, ensuring that inquiries are resolved - Elaborating sales order fulfilment management, tracks and monitors the related documents, commercial offers and contracts.- Ensuring an effective and efficient day-to-day order management (including processing customer orders, changing orders, removing order blocks, handling social media)- Monitoring performance on agreed KPIs; ensure targets are met and develop improvement plans when necessary

Singapore

- Solving game-related issues for the players via online chatting and ticketing system, responding to and handles customer problems/complaints. - Maintaining, updating all databases, reports, players' feedback on CS channels in a timely to accurate manner.- Participating in solution option evaluations with Marketing, Sales, IT and Finance teams.- Demonstrating and communicating key drivers of guest satisfaction for the brand’s target customer

Da Nang, Vietnam

- Assisting/advising guests who may be choosing a variety of rooms options, learning how to manage many online platforms.- Making reservations for guests based on their various requirements and budgetary allowances.- Monitoring rooms operations sales performance against budget, answering any questions customers might have about the reservation process. - Analyzing and making strategy input to our Sales and Marketing plans, following up work with both Online Travel Agencies (Agoda, Booking.com.etc…) and Travel Agencies

Da Nang City, Vietnam

Answering General Reservations e-mail, retrieve and distribute mail and process brochure requests.- Monitoring Front Desk reservations made night prior, address any reoccurring issues.- Calling to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.- Providing information to all guests regarding the services and possible internal promotions of the hotel.

Da Nang, Vietnam

- Holding welcome events to greet incoming guests, clearly provided guidance and introduction.- Maintaining a record of all complaints and requests, follow up and inform concerned operating departments.- Supporting and processing data from databases of reservations, calls, complaints and payments.- Handling guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Master'S Degree, Innovation And Marketing

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Business Administration And Management, General