Implement and execute programs for special corporate/preferred corporate transient sales. Solicit new business and retain existing customers in the business sales market with a focus to increase transient room revenue.

• Promoted to Guest Service Manager with the responsibility to oversee the Front Desk, Reservations, Night Audit and Transportation departments.• Lead, direct and administer all front office operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation.• Active member of property's CARE Committee, Safety Committee, Associate of the Month Selection Committee, interview process and new hire training/departmental orientation process.

• Opened the Housekeeping Department as needed, prepare and designate room attendant’s and housemen daily assignments including PM room attendants, turn-down and late check-outs, as well as DND room assignments.• Directed all activities of assistance Housekeeping Manager and Office Coordinator to ensure communication and follow up on any problems, guest requests, special requirements, etc.• Cultivated positive atmosphere with motivated high-performance employees and was instrumental in raising associate recognition scores.• Conducted inspections of all areas to maintain Hilton standards with the ability to anticipate customer needs, change goals and direction quickly while multitasking.

-Started as Front Office Supervisor, lateral move to Communications Center Supervisor, promoted to Assistant Front Office Manager in Dec 2013 and promoted to Front Office Manager in April 2015.-Managed and monitored all activities of the front office team (front desk, communications center, retail and bell staff) on everyday basis and ensure compliance to all policies and procedures to maintain Radisson corporate standards and exceptional quality of services; including creating Standard Operating Procedures-Trained front desk associates and call center representatives on proper usage of Opera PMS system, PBX system and Bally’s Casino Market Place system.-Maintained and monitored that all employees follow proper credit and cash handling procedures.-Ensured accuracy of rooming lists, groups, arrivals, amenities, etc.-Ensured proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.-Improved Guest Service Index (Medallia) scores by 30% year over year.

-Promoted to supervisor from Guest Service Ambassador after 6 months of employment.-Oversaw and supervised all duties performed by all Front Office employees.-Coached, counseled and disciplined employees when necessary, using proper documentation and proper techniques.-Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests.-Trained new front desk associates in all hotel policies and procedures and everyday activities.-Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.

-Assisted in managing customer dining experience in 2 dining outlets and conducted frequent walk-throughs of the dining room to monitor quality standards.-Assisted in developing and implementing processes and procedures for the Front Office that support achievement of the resort’s goals.-Planned and coordinated hotel room inventory by working closely with Housekeeping and other departments-Monitored guest satisfaction processes and responded to guest concerns and inquiries.

-Assisted in the coordination of corporate, organizational, and social events including planning, design, advertising, fundraising, and sponsorship-Assisted in coordinating marketing material (brochures, press releases) and communications-Assisted in day-of-event coordination including organizing the collaboration between all vendors to create a flawless event

-Guided groups of over 30 incoming freshmen during summer orientation-Mentored students on future possibilities at Temple University and advised them on how to reach their career goals-Facilitated networking for students of the School of Tourism and Hospitality Management through social activities