Evaluated and scheduled Requests for Change; managed risk factors impacting the hardware, software, network and environments of complex systems. Facilitated Change Advisory Board meetings and created and maintained metrics and process documentation.Provided risk analysis on major implementations and "pushed back" when risk levels were exceeded.Maintained good accuracy rate analyzing Request for Change risk factors, schedules & critical paths.Monitored Change Management reports website to insure data was accurate, current and relevant for upper management analysis.Conducted Change Management Process and ITSM tool Training. Contributed to improved user experience by re-designing presentation material for both on-line and classroom training.Lead- Infrastructure Event MonitoringTo monitor all eligible parameter of the server belongs to different platforms and network devices 24/7 unless there is a maintenance window.Various monitoring tools like SCOM, Opsview, Sevone and Event Manager(Open source aggregator) handled.Triaging incidents created by monitoring tool and to ensure to escalate if L2/L3 attention is required.Suggested and organized automation ideas to eliminate the manual work. Existing events/incidents reduced 40% after automation occurred. Which resulted in efficient utilization of resources.

To manage the flow of incidents/problems from the time they are reported till they are resolved, to ensure that the reported incidents/problems are resolved at the earliest (within the minimum possible downtime and with minimum/no business impact), to reaching out to the relevant stakeholders in order to convey/extract details about them and to establish clear root-causes to eliminate the possibility of their recurrence.Created, Followed Up with change requests to get approvals from the clients. Worked with Change Requests.To monitor all the servers and to ensure that they are up and running fine 24X7 unless for any maintenance, their CPU / memory / disk space / file system utilization remain well below the thresholds and the processes/services in them are up and running always and to follow the usual incident/problem management process in case of any deviations/discrepancies.To handle all incidents/problems in accordance with the global severity guidelines and impact/urgency matrix.Detection and Recording.Escalation and Notification.Classification, Initial Support Investigation and Diagnosis.Resolution, recovery & Closure the tickets.Coordination & eliminating, or minimizing, the negative impact of incidents on business.By using KEDB (Known Error Database) & trackers we would capture the every Incident.To convene weekly incidents/problem management meetings with the resolver groups to assess the progress of solving the open issues.Event Monitoring through CA UMP and CA IMMicrosoft Outlook 2007 & 2010:Oracle Applications Service Desk:File Migrations through WINSCPOracle Enterprise Business Suite 10 g and 12 cWorked with L1 Scope to Perform Apps DBA tasks.User Acconts administration through Active Directory.Onboarding process for clients.